Terminix

On 1-​26-​2016 at approximately 9:30 AM I arrived at the property to be treated by Terminx.
On the door was Treatment Notification indicating the start and stop time of treatment:
Date/​Time In: 1÷26÷2016 at 8:31AM
Date/​Time Out: 1÷26÷2016 8:48AM
On 1÷22÷2016 at 7:53 AM I received an email confirming the scheduled treatment window of 1÷26÷2016 from 10:00 AM to 12:00PM
On 1÷25÷2016 I received a call from the technician confirming the appt.
Clearly on the technicians service instructions under the Special Service Instructions section is the following *** DO NOT SERVICE THIS HOME UNLESS SHE IS HOME ****
Not only was I not at the property the technician treated the property even though the Special Service Instructions stated not to treat if SHE being me was not present.
I promptly called Terminix frustrated. I had called into Terminix twice before and had the account noted that if I was not present do not treat.
The agent on the phone found the notes but said they should have been noted elsewhere as well and that the tech may not have seen the instructions. However, the instructions were on his ticket.
I told Terminix I was not willing to pay for a service that I could not validate had been performed AND additionally I was not having all of my concerns addressed and that is why I specifically called into to state DO NOT TREAT UNLESS I AM THERE!
So even though the technician showed up approximately 2 hours early, I said I would wait at the house until 12PM for him to show back up and address my concerns as that is the time window I would have waited for him anyhow.
I told the Terminix agent I would need a call back in 15 Min. to confirm the Terminix technician would return in order for me to wait until 12PM. Additionally I told the agent I believed I was under no obligation to pay for a service I so clearly had instructed not to be performed in my absence.
.
NO CALL after 20 minutes I left.
The next day I spoke with a manger stating I did not believe I was under an obligation to pay and if they waived the fee I would give the Terminix company one more chance. At first he had tried to schedule a follow up treatment but I said NO I do not live at this residence and I must make arrangements to be there. So it was agreed he would send my request to waive the fee. I was told I would hear back shortly.
6 Days passed and no response or call back from Terminix. I called on Tuesday Feb 2, 2016 and spoke with a liaison (she was confused) she stated because I called today it would take two-​business days for me to get a response. I told her it had already been 6 days and if I did not hear back by the next day I was canceling my service.
I told her if I did not hear back by the next day I would pay the bill by check (she tried to get me to pay on the phone). I knew I would be required to pay the bill if I had not received a waiver even though treatment was clearly not authorized if I was not present. My payment was two fold — to avoid Terminix posting a negative to my credit AND to ALLOW ME THE OPTION TO SUE in SMALL CLAIMS COURT for DAMAGES /​LOSS.
That night I canceled my service. I could no longer deal with the run around and what I feel constituted a breach of our agreement and charging me for a service not authorized in my absence and thus not verifiable.
My Terminix service was scheduled out of Pleasanton California, however, numerous other departments were involved.
NO NO NO NO! Do Not Use Terminix. I as a consumer could not verify the property was being treatment and they ignored and failed and adhere to the special instruction clearly noted on the service ticket for which I have a copy of! BEWARE — ESPECIALLY PET OWNERS!

Don’t waste your time. I used them because I had a good experience 12 years ago but today they suck. No shows, no contract, no response. I spent hours following up and ultimately had to file a formal complaint for them to finish the work and give me a service contact, which any licensed contractor knows must be provided BEFORE work was done. Took 3 separate visits to do a simple job that should have been done by one person in half an hour. All this and expensive! Don’t be a sucker like I was…

On ¼/​16 Terminix estimator (Louis) came to my house to inspect a minor termite damage to the wood floor of the second floor of my townhouse («TV Room»).
Louis marked an area of 600 square feet to be treated:
Two (10’x10’) walls in the garage.
Ceiling (10’x10’) in the garage.
Two (10’x10’) walls in the TV Room.
Wood floor (10’x10’) in the TV Room.
Louis quoted the cost for the treatment of 600 square feet of my townhouse to be $ 900.
A few days later, Mike the Terminix technician came and told me that a spot treatment of 2’x2’ is sufficient and that Louis over-​estimated the job.
As the area that was treated professionally by Mike the Terminix’ technician is vastly smaller than the area estimated by Louis the estimator, I asked Terminix to reduce the cost for the job from the previous quote of $ 900.
Terminix refused!

Only reason I’m a customer is because Terminix bought my old pest control service, Eco-​First, which was excellent btw.
They spray for bugs every 3 months and will come in between and that’s the upside.
The problem I’m having is we paid $ 1650.00 for Exclusion services (rat/​rodent control). It took 3 visits to seal up all entry areas in our roof because the Service Techs the first two times weren’t thorough. Had them clean and sanitize the attic (well, they said they did!).
BUT…heard noises again and contacted Terminix before our warranty was to expire. Remember, we paid $ 1650.00! Called Dec 2 and was told they couldn’t come until the end of the month. Had a service ticket for 12/​30/​2015 but NO SHOW! The next date the rep gave was 1÷04÷2015 and NO SHOW!
My husband called and was told we weren’t on the schedule. He was put on hold after asking for a Supervisor. Then, disconnected after holding for 10 minutes. I called back because he had to get to work (I had the morning off) and I was told we weren’t on the schedule then transferred twice. I spoke with «Gwendolyn» and was told someone would have to call me back. (Why not just give me a new appointment?)
It has been 8 days now. I emailed in between but heard nothing back. Called them this morning only to be transferred yet again and put on hold. Virginia came back on the line to tell me (surprise, surprise) the Branch Manager and Area Supervisor are both unavailable and in meetings and they would ‘call me back’.
Wondering if I should ‘hold my breath’?
STAY CLEAR FROM THIS COMPANY. THEY TAKE YOUR MONEY… AND RUN!

Yes, another bad review of these BAIT and SWITCH FRAUDSTERS!
We had a problem with fleas so I shopped around a little to the various companies before settling on Terminix. The lady took great care to tell me all the stuff they would do to get rid of the fleas. She said they’ll begin by spraying with CO2 to get the eggs stirred up followed up by the pyrithreon gas or whatever it is that is much stronger than the stuff you can buy. She said that they know how to get into all the places the homeowner would never think to spray. In the cracks, in the crevices, in all the nooks and crannies.
Before the guy showed up he called me and informed me I need to vacuum the entire carpet to get the eggs stirred up. And that I would need to vacuum every single day after that to make sure they don’t come back. So I vacuumed like he said before rounding up my dog, baby and all the stuff so we could be out of the house for the night. When he showed up (I’ll give them that – at least he didn’t leave us hanging) he sprayed for all of about 10 minutes with what looked like a regular aerosol can. For all I know it could have been a can of Raid that they stuck a white label on. I was imagining a big canister on his back that would spew out green gas that would get in all the crevices, etc. There was no way he could have sprayed with CO2 first or gotten all the nooks and crannies. But you don’t question a surgeon doing surgery – I thought, let the guy do his thing.
I dutifully vacuumed on subsequent days but of course the fleas came back. When I called the company to complain about how their service wasn’t what they originally sold me, she told me that the technician just does what he feels is necessary at the time of the treatment. So yes, of course, he’s gonna do it quick because dude wants to get home.
And as many people mention, it’s impossible to talk to someone local. Every time you call you’re transferred to call center in Tennessee, but it may as well be the dark side of the moon for the amount of help they can provide.
But this saga ain’t over. This takes the cake: I come home today to find a receipt on my door knob indicating they had sprayed outside my house and that I should update my contact information. Oh yeah, and that they charged me $ 99! WTF! When I call the number they inform me that I signed up for a subscription service and that they come out automatically. OH HELL NO! I contracted for a one-​time service and that’s it. She kept referring to the service agreement that I signed. No, no. There is no such agreement. I have all the receipts. This looks like straight up fraud to me. I urged her to pull up the recorded call so we can see who is correct. After holding on the phone for a loooong time and being transferred to different departments she informed me that they could resolve my problem today and that I should – get this – «call the local branch» in the morning. I’ll give them a day to sort this out before I dispute the claim with my credit card company.
They didn’t call to let me know they were coming. What’s worse is that my wife, baby, and dog were at home at the time! They couldn’t even ring the freakin’ doorbell!
I wish I had checked out Unilocal before I hired these guys. It’s somewhat ironic because I hired them for a termite problem about 8 years ago and it was satisfactory. Although I don’t knows if it was the same branch.
Seriously, I would recommend avoiding this company at all costs. One or two anomalous bad reviews is one thing. But when review after review after review is negative this indicates a pattern. Even if the pest control is effective this company has a serious problem with customer service. Hey CEO, are you reading these things???
I’m leaving this review for the Pleasanton branch but I suspect this problem to be for all of Terminix. I wouldn’t do business with them AT ALL.

I was previously a happy Moxie customer. After Moxie was sold to Termnix, I instantly noticed the decline in the customer service. Actually, Terminix provided great service when the Technicians showed up. The technicians were both knowledgeable and helpful (which is why I rated them 2 stars vs 1 star). However, I have been stood up by Terminix many times. It used to be «No Call No Shows», but now I get a phone call during my time slot. I plan my days around my scheduled appointments, so I would expect the company to adhere to the times.
I’m currently searching for a new provider. Terminix provides great service, but I cannot waste my day waiting for a technician that does not show up.

Worst service ever. I had a scheduled appointment today from 5−7pm for inside/​outside spraying. Technician leaves a message on my phone that he showed up at 2:30pm and sprayed outside and no one was home to spray the inside. Well of course not, my appt. was between 5−7pm. I called Terminix back before 5pm and they were going to rectify the problem and send someone out between 5−7pm to finish the inside. Well it is 8pm and no one showed up. I called back again and Stephen (employee #67 415) was no help. I was only available between 10−12pm the next day and was trying to schedule me a 5−7pm (which now I am not available for). I asked for the supervisor (Susan) and she basically was not able to accommodate me an appt. between 10−12pm just request it to see if someone can actually make it at that time. Ridiculous, I re-​arranged an appt. to be here for Terminix and they failed to show up.

I’ve used this company for over 4 years and within the last year their service has sucked! They don’t keep their regular scheduled appointment and when I complain I get apologies and a reschedule and they still don’t honor it.!!’ I thought after I talked to the manager things would improve! NOT. Called the manager Bob again and he had yet to return my call. After reading the reviews I think this company needs a total renovation and training in how to provide quality customer service. At this rate they need to just go out of business. I can’t believe I put up with them for this long! DON’T Use this business unless you like being stood up over and over! They get one star because I had to!

I have had a rodent problem for the last 4 months I had Terminax come out to treat the problem. For 4 months they have not been able o control the problem. The worse problem is that they make appointments and do not show up. They have been a no show 3 times. I had to take time off from work and they do not show up. They do not call or let you know that they will not be there. I even spoke to the branch Manager, Chris Mansel, who himself made an appointment for an «exclusion inspection» and assured me that the problem will resolved. As usual, no one turned up. I called them 3 times that day to find out if they are coming over. Every time, they told me that a message has been sent and someone will be in touch with me. Yet there was no call or response. Finally they told me no service was scheduled. As off filing this complaint, no one has had the decency to contact me.

Worst company I have every tried to deal with. Don’t show up, don’t return phone calls, won’t honor service guarantee. Avoid at all costs.

Do everything you can to avoid this company and specifically this branch. I have been stood up twice in a row by them. All they do is say, «Sorry, how about next week…» Their great customer services includes: 1. Not telling you if they are going to miss an appt. 2. Putting you on hold for an hour as they try to reach someone locally. 3. Tell you that cannot reach anyone and they can reschedule you. 4. Not give you any contact info on the local branch unless you hound them for it.
The employees in the field are great, but the management and the system they use are worthless.

Pl. dont use Terminix service ever.
Folks first stored wrong personal information and then without informing us prior already did service.
Upon asking to revert the charges, they are spending more than a month on this request and so far no solution. All the call center departments are passing request from one another. I made so many phone calls.
They make internal decisions such as denying my request for refund without even informing me. I was clearly told that I will be called by the branch about a week ago! Finally when I called today to know status, I came to know that they are still denying their mistake and charging me for wrong.
Very unprofessional behavior.
More than the amount I wasted, I felt I totally wasted my pride.
I am waiting for branch manager to call me. If I don’t receive call, I would have to write written complaint as per their standard operating procedure.

NO CALL NO SHOW —
Don’t waste your time waiting for these jokers to show up. They won’t.
If it were possible to give this Terminix location less than one star, I would have.
I arranged for a termite inspection today and was given a four hour window of between 8am and noon.
This meant having to take half a day off work with no pay.
No one showed up and no one called to say that they were running late or anything. It was 12:10 when I called the number and after an addiional 11 minutes of holding and talking to two different people I am now waiting for the manager of this location to call me.
UGH!

I’ve been a member since 2011. Constantly changing technicians. The last straw was when I received an email from my technician about the amazing service he did with a comment on the signature line that said «nor available for signatures.» Hilarious as I was home the entire time! FRAUD!

Was interesting to see similar experiences written here on Unilocal for Terminix. I just cancelled our device with them after using them for four years.
They constantly don’t show up and one of the service guys was a little suspect. I felt like I am being ripped off and don’t like them lying saying they showed up when they did not!
Bye bye Terminix!

Total CROOKS… I cancelled Moxie Pest Control 1 year ago and now who apparently Terminix bought them out and is asking for payment???
I called the 800 number and they have no answers. Now this number is not working… UNREAL
Waiting for a call back and will update my review accordingly.

The worst company ever!
Don’t waste your money with them !
We made appointments with them and they never showed up, they said that they came 2 hours before the appointment when nobody was home ! No reports left of what they did at our house.

Well so far, so good. I had to have my house treated for subterranean termites, rats and various other pests. The estimator and inspector were very nice and took a ton of time to answer all my questions. The technicians were also very nice and efficient. Some were a bit early, and some were a bit late (an hour or less), but I understand that the work can be unpredictable. Their friendliness and helpfulness made up for the discrepancy, plus they did not make a mess inside my house, even though they had to enter my crawl space through a tiny space in a bedroom closet and crawl around under my house where it is, I am sure, filthy.
I am much less satisfied with the office staff. After I called for my original appointment for the inspection, Terminix called to cancel the appointment. They never called back to reschedule. When my service was complete, I reviewed my VISA bill and discovered that I had been charged twice for my service. In order to contact the billing department, I had to wait on hold for over 10 minutes. The office people were polite, but I would say that they are terribly inefficient and hard to contact, and that is why I am giving Terminix only 3 stars.
I will post again when I determine how efficient their various treatments have been and how well they have followed up.

The absolute WORST! If you want a company that provides good service and communicates safely and clearly, go elsewhere! I couldn’t agree more with some of the comments I just read regarding their lack of customer service. It is, by far, the worst I’ve ever experienced. They nearly killed my dogs. Just wish I read these reviews sooner. Do yourself a favor, AVOID the hassle, and this company!

Customer service of this Branch in Pleasanton is the absolute worst and I recommend anyone who has business with them to stop working with them and find a company who cares about their clients. I was scheduled for an inspection of my attic last Thursday, the technician called to say he couldn’t make it on time. We recheduled for two days later, which they again missed the appointment. I called the technical and he is not answering his phone and their customer service is unsuccessful and getting an answer from anyone at the branch office or at the district branch office.
I am canceling all my service with Terminix. I deserve excellent customer service and am not receiving any from this branch.