WalMart Vision Center

Dr. Steve is a great guy. He is very friendly and taught me a lot of useful things about eye strain and opthamology 101. Just remember you are coming to walmart! You can make appointments. You will have to wait probably if you dont.

I purchased a pair of sunglasses from Nordstrom online about two months ago. Since that time, I’ve been to the Nordstrom in Walnut Creek and Pleasanton to have them sized. Neither clerk could get them right and just when I was close to resigning myself to simply dealing with the pain above my ear, I stepped into the Vision Center at Walmart while shopping yesterday. Shawn greeted me immediately and asked if he could help. I told him that I had a pair of ill-​fitting sunglasses and was wondering if he could help. He asked specifically where I was having discomfort. Within minutes, he emerged from the small lab area, began cleaning my glasses and told me he was confident I wouldn’t experience any more discomfort. I asked him how much I owed him, but he said «you smiled at me and thanked me, so that’s plenty.» I’ve now worn them several times since Shawn fixed them and not felt any discomfort whatsoever. Great customer service and such friendly, knowledgeable man!

I ordered glasses for my son and I. I was told two weeks to get them back, but it was closer to three. I found out they were ready because I called, & I was told that I was on a list to be called. Picked up the glasses after waiting 10 mins for the only optometrist on duty to finish her break. My son’s glasses were fine, but the way the cut the lenses in mine made them look like magnifying glasses. The next day I received a call around 6 or 7 pm from what seemed to be a supervisor & agreed to meet her today at 11:30. When I get there, I had to wait close to 10 mins for her to come out of the back & she sits down to help someone else. I told the lady at the register I had an appt with Stephanie so I was shocked that she acted like no one told her. When she stepped away to help me the excuses started flowing on how she didn’t know it would be busy today when she talked to me. Good I didn’t get there at 11 am like she told me too; girl at the desk said she had just got there & that’s why she wasn’t on the floor. Anyway, when Stephanie sat down to help me, she acted brand new like she didn’t recall ever talking to me and then she switched up & proceeded to tell me what I had said the night before. She misheard the whole thing; she totally misquoted what had been discussed. Needless to say, I asked for a refund and will take my business back to Kaiser. Moral to the story is I have a high index prescription & going cheaper was not better in this instance. Search «Mr Magoo glasses» and you will see how they were gonna send me out. Best experience of the process was when they refunded my $ 380.

Second review here: my experience at the store was ok. You stand around for a long time and very rarely are acknowledged. I was there for 17 minute before anyone even looked at me.
Once I got service it was good but the rest of the experience has been poor at best. I ordered my glasses 12 days ago and no one has called me. Finally, I call them and they said they were shipped and will be here Monday or Tuesday. At 6pm Tuesday I call them because I heard nothing. They now tell me it was just shipped and should be I, this week. They will call when they have them. So 7 to 10 days turns into 12 to 15 days. Almost twice what they said. Come on, it customer service 101 people. You may have made a sale but you lost a customer. Not worth the small savings over the private practice.

Possibly the worst customer service ever… think I had cobwebs growing on me by the time I was able to get service!

I was overwhelmed with the customer service given me here. I am not a fan of Walmart and this review does not apply to Walmart in general where I have never received any kind of satisfying customer service. But the Vision Center at the Pleasanton store is the best kept secret in town. The staff is completely professional and knowledgeable, the selection of frames is excellent, and this little corner of the big department store is well-​lit, immaculate, and welcoming. Shawn introduced himself and I told him my needs and he simply addressed them, giving me some tidbits of good advice along the way. Shawn is a certified optician himself and his expertise is apparent. I had brought a prescription to be refilled (I’d lost a pair of $ 350 glasses I’d just bought a few months ago elsewhere.) so I did not need an exam. My needs were pretty basic, but the people here and the environment has infused me with confidence in this operation, and I will return in the future for the full service.

I don’t go anywhere else for my eye exams because this place is fantastic. I’m not a WalMart shopper, but the Vision Center inside the Pleasanton, CA WalMart is as good as it gets.
I have never had to wait, the entire staff is friendly, and Dr. Hong is wonderful. He is efficient, very kind, and knows what he’s doing. He isn’t one of those doctors with a high-​and-​mighty attitude, he’s very down to earth and just wants you to know how to best take care of your eyes. They have all the same equipment as a typical optometrist office, so all of the same eye tests can be done. Dr. Hong and the staff put absolutely no pressure on patients to buy contacts or glasses through the office, they simply hand over your prescription, a welcome change from fancy eye doctors.
The best part is that they give you a free pair of contacts if they have your prescription in stock. I don’t go get my exam until I’m dangerously close to running out of lenses, so that is incredibly helpful for me. A contact lens and glasses eye exam is only $ 89, another highlight. Can’t recommend this place highly enough!

I recently went to the Walmart Vision Center to order eye glasses and I was impressed with their customer service. The staff was friendly, helpful, and efficient. They associates who helped me Stephanie and Shawn (on 2 different visits) patiently answered all my questions about the insurance coverage and also about the options for the glasses. All in all a good experience.

Good people, good service despite it’s in the worst Walmart on the planet.

I came here last week to get started on the whole «contact» chapter of my life, hoping this will end my constant migraines I get from wearing glasses all day. I had an appointment for 10:45, and I was seen at 10:45. I was very nervous, since I had this irrational fear that I’d never be able to get these new contacts in or out. After meeting with Dr. Kien Ngo, he explained the process to me, and started by checking my glasses to make sure my eye sight hasn’t changed. He answered every single question I had, and I didn’t feel rushed or put down at all. Then he passed me off to the very lovely and friendly gal at the front desk (kicking myself for not catching her name). She spent a very patient 20 minutes with me, explaining how to and watching me practice taking the new contacts in and out. I was getting quite frustrated with myself, but it really helped that she was laughing right along with me, and I did not feel rushed at all.
The best part is that, since I don’t have insurance, the first visit (which lasted about 1.5 hours total), the prescriptions, the sample contacts, the eye solution & case, as well as the follow-​up visit the following week (to make sure the contacts worked well), only cost $ 89.00!!! Plus, if I need to get the prescription changed/​adjusted in the next three months, I just call them up. It was so great that this service was made affordable to people who are on a budget.
Because of the consultant (and Dr. Ngo’s) patience and friendly attitudes, I had such a great experience there, and know they are responsible for me feeling so comfortable with my new contacts. I can’t wait to go back next year for my next check up!

Man, I am not going anywhere else for my vision needs.
The wait was normal – not too long at all and the waiting room is separate from the rest of the vision center where all the glasses, etc are.
The doctor here (and I’m so ashamed I totally forgot his name) is the best. He is informative yet fun and didn’t make you feel so serious like most eye doctors. He gave me comprehensive info about my own vision as well as handling contact lenses which I had not received by past doctors.
Shawn, the manager in the center is exceptional! On the spot he gave me comparisons to 1−800-Contacts if I were to purchase my contacts through them. He offered me a better deal but wasn’t pushy, rather just gave me options via customer service.
When I had questions and called, I was given the answers I needed which resulted in me purchasing my contacts through them and picking them up, free of charge.
I was also told about an amazing children’s warranty they offer which states a child can break their lens as many times in the course of a year and have them replaced. WHAT?
Yea, don’t judge the white-​trash-​shopping big box by its colors.
The Vision Center is a gem. Thanks guys for your help and see you soon!

I came in the vision center looking to purchase glasses for my family and myself and walked out the store with a better deal than anywhere I’d been to previously. I was really satisfied with the customer service I recieved with the entire staff. Chris and EsmeraIda (manager and his assistant) made sure that I left content with my purchases being that they weren’t providers for my insurance. When we recieved our orders they both made sure all adjusments necessary were taken care of, and because of them both I will definatley return to this place of business and refer alot of family and friends over to this location.