I called to ask if this place could cut a piece of sheet metal for me. I was thinking… Well, this is downtown.. Maybe it would be a little more like a mom and pop store. .I was wrong! The lady who answered the phone was completely rude and made me feel like an idiot for even asking my question. She wouldn’t even go ask the other employees if they could help me. She had a major attitude and told me «this is a hardware store!»… Well no shit lady, that’s why I called! This woman totally turned me off and I am disgusted with the fact that she hung up on me without even apologizing for not being able to help. What has customer service come to these days!
Gina B.
Évaluation du lieu : 5 Pleasanton, CA
I stopped by this new hardware location to see if they might have a pin that goes into my shopping cart and keeps the wheel from falling off. When I showed it to them, they knew 1) what type of pin it was(it’s a very odd shape), 2) that they carry pins like that and 3) where to find this tiny object amongst thousands of products in the store. I was in there less than 5 minutes, got exactly what I needed and checked out without a delay. 5 stars — no question!