Pizza Hut

I usually get my pizza here, love it and and have had no complains until these past 6 months they have had horrible service ! I call to place orders and they seem to be overwhelmed and frustrated! And they have alot of staff so I dont know what is the issue !! I have called and have been hung up on more than 7 times .when you place your delivery they come really late the food looks like its been sitting there for a while and they look at you crazy when you ask for cheese and peppers which they never have !!! They have gotten My order wrong a couple of times. and also have delivered My order incomplete… its not worth getting your pizza here anymore you will be disappointed !!

This place is fantastic! The delivery got here right on time and the driver was very sweet and cordial. He gave me a bunch of cheese and peppers without me asking! Will definitely be ordering pizza from here more often. :)

I have ordered from this location for years and it was great up until the last few years. Tonight I ordered online, more than an hour later I still hadn’t received anything, so I called and I was told that my order was cancelled because they had called me multiple times and I never answered. I never received any calls, when I asked what number they were calling they gave me some random number I’ve never even head of! The person on the phone (Lina) kept arguing with me about how I entered the wrong number and it wasn’t her fault, however I’ve been ordering online for years and they always call my correct number! As a loyal customer for many years, I am extremely upset and I will no longer be ordering ANYTHING with them. I’ve had many bad experiences with them in the last few years, but this is by far the worst. From now on, I’ll give my business to Round Table.

I work at the hospital and we always order from this location whether it’s online or trough the phone and it is always prompt and accurate. This time though, I asked if they could write a message since one of our girls was leaving and they did! (See picture) they get major points for that!

I had a awesome experience. I placed my order George was very helpful.
Received my pizza on time. Pizza was great! wings where hot! pop was ice cold! gave me cheese and peppers and napkins.
You guys rock keep up the good work

I absolutely love Pizza Hut, not only because pizza is my favorite food, but also because their customer service was great and so was their food quality! They always get my order right every time! When I call in my orders they are always so polite and they inform me about any specials that I don’t know about. I have had the delivery guy deliver my pizza, I think his name was Sergio, he was hands down one of the nicest guys ever and super duper hot and tall, way to go Pizza Hut! Will always be my favorite pizza place!

Do I have to give a star? Here we are 12:30 am. Your hours say until 1. Your door is locked and no one is answering your phone. You have three employees sitting at the front desk. Looks like a bunch of lazy ass loser pizza boys. Reevaluate your staffing.

I worked here for over a year, I can verify that we always busted our ass for people. Even now that I’m not there. The manager Crystal is always responsible. Great place!

Had a bit of confusion with my order but in the end George was able to help me out and I couldn’t have been more pleased with the customer service provided. I would definitely recommend using them as your neighborhood hut to come get some awesome pizza from a good staff. Thanks again!

Had a awesome experience I called my order over the phone once I arrived it was ready. The pizza was great very well cooked and spot on. 100% satisfied.

This place is the worst Pizza Hut ever. They always get my pizza wrong and look at the blood in these chicken wings ??? They should close this place down…

The worse Pizza Hut I have ever ordered from they have missed up on my order many times and continue to be rude when I complain about it. Why do I keep ordering from them? I have no idea but I have had it with them. I will now be ordering from dominos. Today I placed a online order so I wouldn’t have to deal with the people that work there and I made sure to write for them to bring cheese. I waited for over a hour and a half to get my cold pizza and wings and to top it off the delivery driver forgot my soda and cheese. When I called to talk to the manager the boy that picked up the phone wouldn’t let me talk to her because she was to busy to bother with me. NEVER ORDERING FROM THEM AGAIN until they get a new manager. They should get training from dominos they are always nice and when the mess up they fix it

Ordered online. Under «special instructions» I wrote «high five me». Exactly 30 minutes later, a kid shows up and delivers an immediate high five then hands me the pizza. Boom.

Ordered online and went to go pick it up ourselves. Well, when we got there, NO ONE WAS IN THERE. Not sure if they were in the back or something. But I kept YELLING and tapping on the little bell they have but NOPE. No one would come. I stood there for THIRTY FIVE minutes just waiting for someone. So I just went to another Pizza Hut and told them what had happened, and THEY gave me an extra order of breadsticks. They gave me free food FOR THIS PIZZA HUT’S MISTAKE. Which was very sweet of them but they didnt have to. So I hope this never happens to anyone else, but im just warning!

We live right on the boarder of La Verne and Pomona. We called this Pizza Hut because the La Verne location said they wouldn’t deliver to us because we’re technically in Pomona. When we called this location, they told us to call the La Verne location because they show us as being in La Verne! So I explained what happened with the La Verne location, and I got put on hold while the employee went to ask the manager what they should do. I was on hold so long, that I hung up and called the La Verne Pizza Company who immediately delivered to us. We actually did also go into Pizza Hut to pick up pizza and asked them to let us know if they would deliver to us. They told us that they wouldn’t, so we gave up and never called again. The pizza isn’t good anyway.

Placed my order online for delivery. Got a email saying my pizza would be delivered in 30min. After waiting for almost two hours, my pizza was finally delivered. I told the delivery man that I was just about to call and cancel my order. The delivery man said «oh» and giggled awkwardly… The pizza was awful, it was overcooked burned in some places and the worst part is it arrived cold like it had been sitting for a while. I felt ripped off and hungry. If I knew this pizza hut was soooooo bad I would of never ordered from them. Never again! especially after reading the reviews on Unilocal

Please READ & listen to the below reviews. Despite the reviews we decided to try Pizza Hut last night. Simply PATHETIC ! I was pretty pleased w online ordering, I called in to even add on sodas, napkins, red peppers, & parmesan cheese. Pleasant customer service ! My order arrived on time. Here it goes, we ordered FOUR PIZZAS w ALL extra sauce. Our pizzas had little to no sauce, no cheese. When I called, I asked for extra extra extra cheese & peppers. I received three of each. I called back in, she said she would replace them. Half an hour later, pizza is here. Under cooked and nasty. We just threw them out ! Never called back. After spending over $ 50, I wake up w a bank alert. Come to find out the driver added his own tip. We tipped him $ 5 in cash ! Way to go Pizza Hut !!! You guys rock, we’re sticking w dominos pizza !!!

I ordered a large pepperoni pizza with half bacon. My total came to 14.44, so when my delivery driver showed up I gave him $ 20.44 that way I could receive 6 dollars in change, but instead I was given 5 and he started walking away without an explanation! When I confronted him about the incorrect change I was told he didn’t have enough change to give me! This is ridiculous because he gave me 5 one dollar bills and put a 5dollar bill in his pocket! He had enough change to give me, he could’ve given me the 5 with one 1 dollar bill! But instead I get told he can give me .50 cents! No, I want my correct change! He finally gave me my remaining change and HE walked away pissed off, um NO, I’m the one who should be upset since he was trying to rip me off! And to top it off, the pizza was horrible as always! Almost every slice of pizza had partial cheese, with one slice completely without cheese, and it was doughy and chewy! If I could send the pictures I took, I WOULD! Awful experience! AWFUL FOOD, HORRIBLE CUSTOMER SERVICE! COUNT YOUR CHANGE PEOPLE, THEY LIKE TO RIP YOU OFF!

Spoke with the store manager — she sounded surprised when I told her I had poor customer service, and said she was embarrassed because it reflected poorly on her.
I mentioned to her about her store’s Unilocal rating — and how most of the reviews seemed to have the same message, «Poor service, ok food.»
Surprisingly, she had never heard of Unilocal,but promised to check it out.
She gave me a $ 20 credit to the store, good for 30 days. Honestly, not what I was looking for — I ate my food, there was nothing wrong with my food. I wasn’t looking for anything free — merely wanted to bring to her attention the way her employees acted.
But, hey, free pizza is free pizza.

This business is ran by incompetent people… after a 35 min wait in the lobby, I finally decided to ask for my pizza &
wings. Come to find out it had been sitting there for a while, and on top they forgot the wings. I asked for cheese & pepper and I got a rude remark that they didn’t have any. Like really??? It’s a pizza parlor for heaven sakes!!! Sounds like they need new management to be on top of their stuff!!! But I guess that’s why they work there… Totally vetoing this place 2 thumbs down!