Coral Springs Moving & Storage

Do NOT use this company!
I believe they sub out, although they deny it. i moved from Weston to Jacksonville in May 2015. The men were very nice, hard working, great people. They packed up fine. They assured me they would arrive by noon and with THREE men on our closing day at the new home, however, 4 hours late they show up MINUS a guy! I had the cable guy scheduled for 3:30, and he got here BEFORE the truck so he had to wait to have the TV’s unloaded to set up the cable! He was not happy! Then my husband helped unload the truck, or it would have taken all night. We had our good king bedroom set and they dropped the headboard, while I understand these things happen, and I am not mad at the men, I am furious that after purchasing insurance they refused to pay! I sent pictures filled out the form, never heard back, needed that bedroom for company so had it removed as it was not safe! Then I was told they cannot pay because they did not inspect it! They think they could have repaired it! Well they broke it and it was heavy real wood split down the middle, been in family for years, sorry a repair is NOT acceptable! I also never received a copy of the insurance.
This is not everything, but enough, do NOT use them! In fact my real estate agent Caldwell Banker Referred them to me, and I have since advised them to NEVER refer them again!
Next time I move I will do my homework!

THEY NEVER SHOWED UP X2! On Sept., 23, 2014, I called Coral Springs Moving and spoke with Kyle Doty — relocation consultant — for a move from Florida to Vermont. Kyle informed me that they would send one of their people, Rob Stannard (sp?) to do a visual estimate of the contents of my condo unit the next day — Thursday, Sept. 24, 2014. I specifically informed Kyle that I was out-​of-​state and that I would instruct my buildings concierge to have Rob let into my unit to perform the Inspection. Kyle assured me that this was not a problem and that his guy would check in with the concierge when he got there.
The following morning I received a voice message from Rob Stannard stating, «I’m getting ready to come down to Miami to view your condo, but I need to make sure you are there before I come down.» I returned that call within 15 minutes and received Rob’s voice mail. I left him a detailed message explaining that he should have been informed to check in with the concierge, and that he was on the list to be admitted to my unit — as discussed with Kyle Doty at length. I never heard back from Rob.
On Friday, I called Rob again. He admitted to never going to my condo, and said he never received the information about checking in with the building concierge. He also claimed not to have received my voice mail until late Thursday night; a voice message left at 10:30 a. m… Rob assured me he would remedy the situation and get down to my condo first thing on Monday for the visual estimate. I reluctantly said, «okay.» He never showed up on Monday. In fact, I never heard from him or Kyle Doty again.
Unreliable to say the least. I would certainly never use, nor recommend Coral Springs Moving to anyone…

I was actually in town the other day (moved to a different part of the state years ago) and saw that these people were still in business. Which is good for them, and I hope they have changed but I had a painful experience with them a long time ago that still bothers me.
We were moving out of our home into a temporary apartment while our future place was being built. Someone had recommended these people to me, and the person they sent out to survey our house was professional and did a fantastic job. For sake of this review I will call him Marty. He insured us that he would personally handle our job and it would all go smoothly.
Fast forward to the day of our move and three people ring the bell. And unfortunately, no Marty, which immediately surprised and concerned me. I called the office and spoke to the dispatcher who told me that Marty had to take an out of town job and would not be there. We didn’t really have much choice given that we were closing two days from then so we went ahead.
Very quickly, I could see that two of the three people knew exactly what they were doing but the third person (we were told later that he was the «new guy») clearly was a liability. He dropped a few things, didn’t do much heavy lifting at all and other than being friendly was basically useless. The job was running well behind schedule and with this being a Saturday, I was getting very concerned.
Because we were going from a home to an apartment, some of our things had to go into storage. It was already dark outside when we arrived at the storage facility when one of the crew handed me a phone and had me talk again to the dispatcher/​manager. He told me that the job was over budget and that i had to agree to an immediate increase or else he was instructing his guys to shut the truck and impound our property. The amount in question was probably $ 175, but at the time that was a lot of money and quite frankly an outrageous request. I mentioned to him the problems with no Marty and the «new guy» as the reasons the job was taking longer, but he was having none of it.
Now if that was today, I would have called the police, but back then my wife and I were panicked and told them to finish the job. The crew had to know that no tip was going to be coming at this point, and we’d find out later what that meant. It was really a foolish move by the company.
In any event, they did get things into storage and the rest went to our apartment. I paid the additional amount and thanked them for their efforts. The next morning I felt violated and spoke with the person who had recommended them. He gave me the name of the owner who listened to what I had to say, but basically did nothing although I wish I had put a stop payment on the check. But two wrongs don’t make a right.
Three months later, we move into our new home. Obviously a different moving company, and those people did a phenomenal job. I actually need to look up there name and write a favorable review on them because they were honest, fast and careful.
A few weeks later, my wife and I realize that we had a white patio bench that was meant to go into our new home. It never made it. We had inspected the truck from Coral Springs Moving & Storage before we left and it sure seemed empty. We can only theorize that it had been well hidden beneath a bunch of moving pads. I guess someone from the original group of movers figured out how they were going to get a ‘tip’.
Again, this was a long time ago (probably 1999) and they may be an incredible moving company with a lone rogue employee or two. But seeing their truck the other day turned my stomach and I had to write this.

Had a horrible experience with this company. They didn’t properly protect my furniture resulting in damage to multiple pieces. Their «repair man» did a horrible job «touching up» the damage and I had to hire a professional repair company, at my own expense, to redo his work. I wouldn’t recommend using this company.