Hertz Rent A Car

I really like Hertz rental car… however not all locations are created equal or have good customer service such as the location on federal highway in pompano beach florida…
There were two customer service representatives behind the desk and they were both unprofessional and sadly they didn’t even work together or help each other as well… first thing the customer service representative said to me is ’ if you want a big car we are out we only have small cars now… not a hello or how are you or how can i help you… just said we don’t have any big cars… yes i get it i don’t care… i need a car and a small car will be fine. …the representative next to her had to deal with a very irate customer who yelled at him the entire time but I really didnt blame him as he waited a long time to even be helped… so i blame the customer service representative for that and when she was done processing my rental she told me i would be getting a chevy sonic to drive and she told the driver to drive the chevy around the front …
I told her I would go out to meet him she said she was right behind me so im outside waiting and then i go back inside to look for her and to my surprise she was helping another customer and didnt even finish with me yet…
Like are you kidding me… i walk up to her I said i was waiting for you outside what happened. …oh i wanted to finish with her i said thats not right she could have waited you were still helping me… and your not even finished with me either… so unprofessional. .and she gave my car i was supposed to get that she had the keys in her hand to someone else. …just the whole process i was not happy with… whenever i need to get a rental car in the future it definitely won’t be at this location i would have preferred the one on Sunrise but my particular auto body shop only takes customers to the one in pompano …oh well i guess I will go to another body shop too…

One star is far more than they deserve. Their customer service is absolutely terrible. I rented a car from this location for a business trip. My coworker and I hit some unexpected traffic and were going to arrive close to closing time. We called twice to inform them we were cutting it close, but they said they wouldn’t stay to let us turn in the car. Since we were turning the car in we needed to be picked up, I had my father go into the Hertz location. He arrived 10 minutes before they closed. He also asked the Hertz employee to wait, but she left at 5:55 when they close at 6. We arrived at 6:02pm and all Hertz employees were gone. The woman also told him that they would not charge us for an extra day and to have the car back before 12 the next day. I left the car at Hertz over night and brought the keys back at 11:32am the next morning. When I brought the keys in the «manager» told me he had to charge me, going against what the woman told my father the day before. The moral of the story is: go somewhere else, these people don’t value your business and won’t treat you with an ounce of respect.

Had I have read Kate A.‘s review, I wouldn’t have wasted my time. I would give NO STARS if there was an option. Let me start by saying I reserved a car for the Xmas holiday weeks in advance. The fine print stated that a debit card can be used for payment, but check with your local dealer. This I did. I was told via phone that there would be a $ 200 charge (refundable) charged to my card. No big deal. I arrived when they opened (7:30am) on the day of my scheduled pickup. I was told that the pickup time was for 12:00pm and that I had to come back. I guess priceline set the time automatic as I did not realize this. Once again no big deal. Take an Über ride over at 12 to pick up my car only to be told now that a «credit» check must now be performed. Credit check? You’re taking my money (including security deposit) directly out of my account immediately. In a nutshell, i walked home without a rental car. Thank you Hertz for ruining a peacock’s holiday. Never, NEVER again will I solicit your services nor will I EVER recommend you to ANYONE!

TERRIBLE! NEVER RENT HERE!
The girl that waited on me at the counter is awful at her job. When I went to pick up the car on Tuesday morning she didn’t even mention that she was charging me $ 200 for a deposit I had to ask her! As someone working there she should be disclosing that and not just asking me for my credit card. After she took it I said what do you need my card for and she said there is a $ 200 refundable deposit. I just dropped off the car and she ok thank you here’s your receipt and that was it. No explanation of the surcharges no explanation of the deposit.
The car was gross and there were nasty stains all over the seats. I will never rent here ever again.