Stradalli Cycle

These people are full on lying shysters. I bought a «full XTR» bike from them. The add stated that the bike came with XTR components all the way through including rotors and cassette. The add stated that the bike came with FSA carbon bar and stem. Further, when I talked to the angry people at Stradalli — they promised to send 2 sets of tires — one set of Stans Crows and one set of Racing Ralphs. Well, when the bike showed up it had an XT cassette, DX rotors, cheap chinese aluminum bars and stem. No Stans tires. I called and let them know and they literally yelled at me. They made me feel like it was my fault and said if they had to send me the parts that I was due, that they would lose their jobs. Apparently the thought never crossed their minds that if they weren’t lying liars who lie — that losing their jobs wouldn’t be a topic of conversation. Don’t trust these goons. Go elsewhere.

Inferior material and bad customer service: Bought a carbon fiber handlebar that cracked when my local bike store installed it at 4.2 nm (recommended 5nm!). I filed a claim and sent back the handlebar «for inspection». Never heard back from them, neer received a refund. Instead they filed a claim with ebay that the handlebar wasn’t returned in its original condition (duh!). That way I couldn’t leave any critical feedback on ebay, neither could I get my money back. Very sneaky. Selling inferior quality, then screwing you on the refund. Now I have no handlebar and no money. DON’T BUY ANYTHING FROM THEM VIA EBAY. You won’t be able to get your money back through Ebay nor Paypal. Or just don’t buy anything from them at all.

Great place! Beautiful bikes priced right! Friendliest staff.