Phone Fix

Ray took very good care of us, and took the time to explain why the place we’d used to do the repair previously had failed (mostly, that they’d used cheap materials). Phone Fix’s repair was clearly better than the previous one; no dust under the screen, for example. I’m quite happy and will certainly come here again if anything else happens to one of our phones.

This was a complete and total debacle. I took my phone in to get a price quote for a cracked screen and faulty charging port. I was told that the parts were in stock and the repairs should take a day. With that information, I dropped my phone off at 10:30 am the next morning to ensure that it would be done within a day. At 4:30pm, I received a call stating that there was another part that was needed (the technician is obviously not well versed in HTC phones) and that part needed to be ordered so they would require a couple more days. I was given a loaner phone and I guess I was supposed to be grateful for the Motorola basic phone with no keyboard that I was given. FIVE DAYS LATER, I call to ask about the status and the woman who answered gives me this long list of excuses about why my phone is not done, saying the technician went home sick. She skipped around her words and danced around the main issue and instead threw out there that she was an attorney so she doesn’t give guarantees. Well, your occupation doesn’t impress me because I’m an attorney too. The needless bravado and excuses were not asked to be included with my services. As I type this, I STILL don’t have my phone back. Don’t say «we’ll call you when it’s ready» when you never call to tell customers about the fact that the SOLE TECHNICIAN WENT HOME SICK. It is a huge inconvenience to not have my phone that I’m used to and has apps that I need for work on it. I went from planning to be without my phone for one day to now being on day five with no real completion time. Never. Again. **UPDATE** After having my phone for seven days, I get it back with them saying it was fixed. WRONG! The phone still didn’t charge right and when I went to make a call, the screen just went black and the speaker didn’t work. WTF?! I gave it to Phone Fix with all of these things working and I got it back in a worse condition? So I promptly disputed the $ 75 charge with my bank and sent my phone to HTC. My phone was fixed by HTC and returned to me in a week. And it only cost me the shipping of the phone to them. Stay FAR away from this sham of a business. I’d be completely surprised if it’s still open in six months.