Rite Aid

The Pharmacist is on a power trip. When a customer comes in for the same prescription every single month, for some reason, the person behind the counter cannot get it right. My husband had to make two separate trips for a refill today because the Pharmacist failed to do their job correctly. This morning, they said, «Please come back later when it is ready.» This afternoon, 2^nd visit — the Pharmacist said «Sorry you are out of refills and I’m waiting to hear back from the doctor.» Really?! You were unable to see that on your computer screen during the first visit? This prescription is something we can purchase out of pocket, but the Pharmacist said they «just want to wait» on the Rx from the Dr. instead of selling the patient what they need on an Rx they have for life! (Like needles for a diabetic!) *They also have changed the price on the same item for each employee that we have spoken to. («Make up your own price day!?») This has happened many times in the past with this same Pharmacy and I keep telling my husband to switch pharmacies and give someone else our money and business. This Pharmacist is ridiculous.

I’m so fed up with this pharmacy. We had our prescriptions filled at Safeway for years without any problems, even after the store became a Haggen. Once Haggen closed our prescriptions were transferred to Rite Aid and it’s been one issue after another: prescriptions not ready hours after I was told they’d be; refills not filled at all because no one bothered to put it into the system; delays in refilling pain meds because «you should have enough» even though I brought in a new prescription; failure to transfer prescriptions from another pharmacy after being specifically asked; no one really seeming to know what hell is going on; I could go on. Of the multiple times I’ve been in since October/​November when our prescriptions were transferred only twice has everything been ready when I’ve gone in to pick them up.
This is the worst pharmacy I’ve ever dealt with. I’m currently looking for a new pharmacy as I’m tired of giving this horrible place my hard earned money.

I should’ve read the reviews. The pharmacy is a joke. An hour wait, for one medication of 15. It was an hour, and she was short with me like she had something better to do, than her job. What a joke.

Absolute worst pharmacy you have ever had to deal with. They will give you a time that your medicine will be ready, but don’t worry too much, it won’t be ready then. Go ahead and add at least four hours to the time that they give you. This isn’t an isolated incident either. This is every single time. And if they have an issue with filling your prescription, you will have no idea because they won’t call you. They will just wait for you to come in to try and pick it up.

PROS: Clean floors, generally stocked shelves.
CONS: You MUST check expiration dates before you walk out of this store.
The first time I went in was from a BOGO promotion for vitamins — bottles of 100+ pills, and they expired in 15 days. No, thanks. The three times I’ve gone in since then, because of one good deal or another in the weekly flyer, I’ve found old or expired goods on the shelves. I expect a company that big to have some kind of policy or procedure in place to prevent this from happening on such a regular basis. Totally unimpressed, and I’ve given up even looking through their weekly ad. It’s just not worth the hassle — especially not with a Walgreens, a Safeway, and a Walmart literally across the street.