Never in my many, many moons have I had the astonishing good pleasure to have bicycle problems remedied within a single hour! The assurances of youthful whipper-snappers manning The Broken Spoke of a «walk in» policy was entirely true; flat tire and floppy shifter cables were repaired and adjusted, respectively, in under an hour, and for a very reasonable fee. Whoever developed The Broken Spoke’s customer service policies and procedures ought to offer consulting services to the many slo-mo shops floundering in Anytown, USA. Impressed, MD
S B.
Évaluation du lieu : 5 Seattle, WA
Best bike shop in town! We stopped by for some bike service while passing through on a tour. Pete, Jacob, and Joseph were all super awesome. They diagnosed our bike problems and fixed them quickly. They also pointed out(and fixed) a few bike issues we had not noticed. We highly recommend that you pay The Broken Spoke a visit.(Make sure to check out the chandelier in the fitting room.)
Damon E.
Évaluation du lieu : 5 Sequim, WA
Went in to get my toddler a bottle, as he likes my big bottles for my bike. When we went in, he saw the little yellow Strider on the stand in the window and I took it down for him to ride. I met the clerk working and we talked about how great it is for there to be a «bike» for younger kids to start with. I asked how much they were and he replied $ 98 to which I replied«You got one in red?» They did and w/o hesitation said«ring it up». You can’t beat the look on my 21 month old sons face when he strolled out of the shop on his new bike. The shop is always full of nice employees who are knowledgeable and I love being able to get my sons first bike from an LBS– so this is win/win all the way around!
JH B.
Évaluation du lieu : 5 Tacoma, WA
I needed to rent a Mt bike for a next day all day ride in the Olympics. The very friendly staff at TBS were great– sized a bike adjusted the shocks and we were out the door. The bike was practically new, a full suspension gem that handled flawlessly on pavement, logging road and trail. After a wicked hard day of riding we got the bike back to the shop a couple of hours late — no problem! Also none of the rental helmets fit so they pulled a new one off the shelf. Great service, great bike, great price. Renting a bike for a day was cheaper than shipping my own from Boston. TBS is THE place to rent a bike in PT.
A c.
Évaluation du lieu : 5 Salem, MA
First off — who does not love a Bike Shop??? This is an great addition to the Port Townsend scene. The caring staff helps with their premier bicycle Rental, Retail, and service. The multitude of services that is offered made me feel as if I was at my local shop back home. thanks guys for making my bike experience a Class-A time ;)