Willow Day Spa

My normal salon, HQ Salon in Portage, stopped selling Jane Iredale make-​up so I found this place. I haven’t know of anyone else to have gone here. I was on a short break from work and I just wanted to see the make-​up in person before I decided on what to buy. I went in and told the lady at the front that I was there just to look at the make-​up. She was with someone else who was also looking at it as well, to the point I couldn’t actually GET to it. So I waited a few feet away… and waited… played on my phone by the window… waited… over 10 minutes later… just to LOOK at the make-​up… then I left. There was no «I’ll be with you in just a minute» or «Let me get someone for you» or «Would you like to look while I finish up with them?» Nope.
Apparently I need an appointment just to shop there. I will ge going back to HQ Salon still — THEY’RE AWESOME, and I will just be going to the next nearest shop for Jane Iredale make-​up, it’s better than trying to go back to Willow.

What a wonderful place to spend the day being pampered. My husband gave me a spa package for my birthday. He bought it over the phone and was very pleased with his experience with the staff. I entered the spa and was greeted with smiles and offerings of tea or water. My massage was first and it was so relaxing, I fell asleep! Next was my spa facial, I never had one before and it was AMAZING!!! I will definitely be scheduling another one in the near future. My face looked and felt fabulous! Lastly, was my spa pedi/​mani, all I can say is, ahhhhh. This was one of the best experience at a spa I have ever had. The staff is amazing, treatment’s are wonderful and the whole experience was so relaxing. Call and make an apt. You will not be disappointed.

Very disappointed in Willow Day Spa, Had appointment set up two weeks ago and I was on my way to my appointment when I got call from Jennifer that Karen could not proform my treatment, I live over hour away, I should of had the call sooner, Jennifer was not very friendly to me, she keep saying karen can’t do treatment several times to me. Will not remend this place to anyone!:(

I went here for my very first EVER pedicure, after my man so graciously bought one for me out of the blue, leaving a credit in my name! I wasn’t 100% sure to expect, since I had never had a pedicure and never get manicures– I just do it myself. It was a great experience overall. I went for the deluxe version, why not. With that, I got the more standard stuff like shaping the nails and fixing the cuticles, plus a foot scrub, cream, hot towel wrap, plus the gross but so effective callus removal. My pedicurist (is that the right term??), Zazlow, was great. She suggested from the beginning to choose a particular brand of polish that would last the longest, but wasn’t gel so I could remove it with acetone. She was chatty but not in an annoying way, she seemed very perceptive. I left feeling very pampered and my god, my feet were perfect!
The overall atmosphere to me seemed relaxed, not overly done-​up or ritzy. It was fairly quiet, but I was there later in the day. This is definitely a good spot to treat someone to for a gift!
I walk to work every day, so likely the pedicure’s effects will soon wear off… I may need to return soon!

I have had my share of facials in a variety of settings and towns and the Willow Signature Facial is hands down the best I’ve ever received. Days later I’m still glowing and marveling at my clear, fresh, taut skin.
Karen is professional and skilled. Beyond just the aesthetics of the facial, she spent time talking about what we take into our bodies is reflected through our skin. I loved getting that holistic inside out approach.
In the end, she loaded me up with all kinds of samples in cleansers, serums, etc. I will absolutely be going back for the full products in addition to booking more services. Do yourself a favor and get the Jet Peel today!

Visited for the first time, and was very impressed. Staff was friendly, kind, and professional. Atmosphere was relaxing and clean. In discussing skin care, I mentioned I had a Clarisonic cleaning devise but had lost my charger. A few minutes later I was given a replacement one at no charge! I was blown away. I’ll be back for a facial in a few weeks.

I have been going to Willow Day Spa for a variety of different services ever since I moved to Kalamazoo. I go regularly for mani/​pedi and occasionally for other services. It is the best spa that I’ve been to in Kalamazoo. It’s always clean, and they use high quality products. Karen, the owner, has recommended skin care products to me that have worked wonderfully. The service is spectacular, it’s not outrageously priced, and I can get a lunchtime manicure.

I live out of state and on a visit back to my hometown my sister and I went for manicures. My sister got a great shellac and I got a fine regular manicure. The problems we had were not with the manicures but the business. Being winter, it was cold outside, and cold inside too. It was as if the heat was set at 50 degrees. My sister and I both had the shivers after leaving. The worst part was that my credit card was mistakenly charged $ 300 over the price of the manicures and the headaches that is causing me to get the charge removed makes the whole visit not worth the hassle. Not good business practice.

In town visiting friends and enjoying a college reunion. We decided to go for manicures/​pedicures and Willow was kind enough to fit us in. They were terrific, professional and did a great job. It’s a nice environment. I was even lucky enough to squeeze in a hydro-​dermabrasion jet peel. It was fabulous and refreshing — really made the travel weary skin rejuvenated. I would highly recommend this spa and look forward to returning the next time I’m in Kalamazoo.

I’ve been a few times for a facial wax, which were wonderful experiences. There is a nice relaxing area to wait. They take you into the same rooms as their facials, bring over the bright lights and really do it right. I’ve been to several other places in Kalamazoo for this service, but this is my favorite.
Then, I decided to take the plunge for Laser Hair Removal. So professional. This is the second place I’ve been to for LHR and they blew the competition away. I had two areas (discount for more than one area, which turned it into a reasonable price) and they iced it down so I could have the treatment applied at a higher level (leads to better results).
Highly recommended; make an appointment. They accept walk-​ins but they’re pretty busy.

I decided to treat myself today and made an appointment at Willow.
This was FAR AND AWAY the best mani/​pedi I’ve gotten in Kalamazoo.
When I walked in to the clean and cleanly decorated spa, the receptionist took my coat. I was offered water or tea (I accepted hot tea, and they had a variety of Tazos) and provided with magazines. (This is a small thing, but the magazines were actually from this month. It annoys me when I’m handed last year’s magazines.)
The pedicure area is awesome. They don’t have any of those tacky chairs with the water bins attached. They have you sit on a comfy bench way up off the ground, and the water goes right into removable container from the faucet. It could all be in my head, but it struck me as more sanitary because it seemed way easier to clean. I told her I was ticklish, and she handled my pedicure well. My toes are sandal-​ready.
To remove the existing shellac polish on my fingernails, she soaked cotton in acetone, put it on my nail, and wrapped the tip of my finger in aluminum foil. After a few minutes, she removed the wraps, and the shellac just came right off. She just rubbed the little bits that remained until they were gone too. This was great – every other place I’ve been had me soak my fingers in a bowl and then roughly scraped the polish off.
They carry one of the best varieties of shellac polish I’ve seen around, and they had samples you can look at so that you actually know what you’re getting. It seems like they experiment with layering different colors to produce new ones, and I loved some of the results. My manicure came out beautifully and exactly how I had requested.
Everyone I encountered was incredibly friendly, and the discussion was lively and entertaining. I was put completely at ease and really enjoyed myself.
$ 65 for the pedicure and shellac manicure which I thought was a pretty good deal all around.
Tip: Make an appointment. I’ve tried to walk in before, and they weren’t able to fit me in.

In town for work and just had the best massage I’ve had all year! Christine was fantastic, attentive and had great technique. The space is bright and contemporary and the staff courteous and professional. The only draw back was that I could hear voices from the front in my room… but I feel so much better that I will make every effort to go back before I return to LA.

I have had the best experience here. Lovely staff and relaxing environment. The pedicures last forever, and I’ve had the best facials there. Check it out, you will not be disappointed!