Crown Auto Rental Inc

Don’t try to get a quote online– you won’t get a response. My sister and I both asked for quotes– neither got a response.
Boo.

Norma and Steve provide such amazing service! Super understanding and friendly people. I’m 21 and don’t have a credit card which makes it almost impossible to find a car rental that’ll help you. I just love how this rental is so understanding and trusting. Thanks Norma and Steve! :)

I don’t have a credit card, I like to keep it cash after the financial crash of ’08. (I also don’t own a cellphone which means I’m used to being treated like a weirdo) usually this posed no issue for me whatsoever — even when renting a car. That’s because places like Budget rent-​a-​car have let me rent vehicles in the past by just letting them place a $ 250 hold on funds in my account, in addition to prepaying my rental. Except this time.
For some reason (I think because it’s been so long since I had a credit card, that my rating is low now due to no recent credit history) they denied my ability to rent from them. But not until I had already made the reservation and prepaid the charges, weeks before. When I showed up to the rental counter (the day before my family and I were to leave for Disneyland) Budget told us no go! Ugh.
Our little 2004 Kia Rio is fine for the occasional grocery shopping trip around town but with no AC, manual steering and some pretty uncomfortable seats, we really didn’t want to take our chances in the heat on the grapevine driving down to Cali. We were so distraught and trying to brainstorm options (like asking a friend to take the risk of renting it in their name and letting us use it for the trip — something we REALLY didn’t want to do.) That’s when the girls at the Budget counter told us about Steve from Crown Auto Rental. They gave us his number and even encouraged us to call him from their phone (I think they felt sorry for our little one, sitting dejected in the corner of their lobby.)
We called Steve and he happened to be close by. He quickly crunched some numbers and came up with several options for us for our trip, no credit card needed. Steve picked us up from Budget and took us back to his office on 105^th and NE Sandy. He offered us a mini-​van and a Taurus, for just a couple hundred more than our pre-​paid Budget reservation (still $ 200 less than a last minute Budget res at the same time.) He took a $ 150 hold on funds (instead of Budget’s $ 250) as a deposit on the car and he let us take it out of state (an exception he doesn’t normally make.)
Basically, Steve and Norma saved our whole vacation (and we hadn’t had one in 8 years!) the car was great, ran well and got us to and from our destination in one piece and we didn’t have to run around awkwardly asking our friends to put their financial livelihoods on the line for our vacation. These are good people — with good intentions and a smart business model and I highly recommend them to anyone who has trouble renting from a traditional car company or anyone who likes to support a local business with a heart. I know Crown will be our first call the next time we need a car. I can’t say enough good stuff. *Oh! and they promptly refunded the $ 150 hold once we returned the car in good condition. Awesome experience all around.

Thanks to Steve and Norma for their help, I went to portland to see my girlfriend and I was really disappointed that I couldn’t have a car but Crown auto rental made it possible for me, I had a Chevy Impala which was very clean and perfect and if you’re trying to rent a car I would say give them a call !!!

The selection was poor at best. The car I used was really high mileage and probably from mid 2000’s

Best car rental experience I’ve ever had. Norma worked with me to find the cheapest deal — which meant a monthly rental rather than a weekly one. Their fleet is limited and our car was definitely not new but the price was great. So we took it. We returned it three weeks later and flew home. Two days later Norma called and said because we had taken an older car that was less comfortable and because we hardly drove it, she was refunding us $ 100. You can’t get that at the big guys. No extra charge for extra drivers.

Our trip was saved by these wonderful people. We almost literally had to turn around and fly back home to Denver because we were in such a pickle with Advantage. They are a rip off and told us that we were going to have to pay $ 500 more than we expected to, and we couldn’t afford that. Thankfully, Theresa (who is an amazing person by the way, and did all that she could for us, despite losing our business and dealing with all of our frustration and anger) knew about Crown Rental, and was able to call Norma for us. She personally came to get us from Advantage and treated us like family. She was so kind and caring, and we ended up paying half the price that we would have with the other guys. So awesome! We love this place and will always recommend it to anyone who needs a rental in Portland.

Wonderful, courteous, easy-​going and accepts debit cards for those who don’t have a credit card. We rented a car for about a month and a half, they gave us a great rate, let us add additional drivers at no cost without problems. They always answer the phone when you need them, they are always nice and friendly, so much better than one of the larger chain rental car companies. Highly recommend!!!

Talk to Norma she is great. If you only have a debt card (which the major car rental sites do not accept) and not credit card handy these guys can help.