Thrifty Rent A Car

I always use thrifty when I travel. We got right in to the Portland location from the airport. We had our car and were on the road in less than 10 minutes!!! Very friendly and helpful.

My rental experience in Portland, OR at PDX wasn’t great. The pickup counter at the airport was closed. There is a sign that tells you to go to the shuttle for the off-​site location. Customer service was ok. First car tire had slow leak had to take back. Overall was not happy as I have received better with other rental companies.

The agent at the counter could barely speak English. I tried to ask why I was being charged an additional $ 63 dollars for insurance, when I had already paid for insurance on the Expedia Travel Itinerary. He could not understand my question nor answer it. I had 5 people waiting in line behind me, so I signed my papers, got the car, and left. After my trip, I called Thrifty corporate number to complain and get some more answers. They were rude. The customer service agent in the billing department told me that I should have asked someone else. Who would I have asked? They only had one person at the counter to help a bus load of people. Ridiculous!

Thrifty (owned by Hertz) is a terrible company. I thought I would give them try. The website is straight forward but the price first shown does NOT include taxes and fees. Those little nuggets can almost double the cost of the rental, especially for an airport pickup, and aren’t shown until the end of the reservation process. Other agencies show the taxes and fees up front, which gives the false impression that Thrifty is cheaper when they really aren’t.
My rental experience in Portland, OR at PDX was horrible. The pickup counter at the airport was closed. No sign or anything directing you to the shuttle for the off-​site location. Nothing on their website. Called customer service and they didn’t know anything. I eventually figured it myself.
As blue-​chip renter the car should have been ready. It wasn’t. The agent at the counter sounded like he was apologetic and was going to be helpful. He offered me a free «upgrade» and the GPS for free. The «upgrade» was actually the class of car I had a reservation for.
The GPS was a nice gesture. After using it, it is not something that would be worth paying for in the future. The GPS is Hertz «Never Lost» system which is clunky to use. I ended up using Google maps on my phone instead. The GPS is not good value for money, either. Had I paid for it, based on how long I had the car, it would have been cheaper to go by my own window mount unit.
I gave Thrifty a second chance for my Anchorage trip. Once again I was greeted with apathy by the customer service folks. Make sure you inspect this vehicle throughly before driving off! This one looked like the previous renter tried to feed it to bear. The car should have been taken out of service and repaired. Not rented to the next customer.
I had Thrifty reserved for my current Seattle trip. I canceled them and went back to Enterprise. Who were also cheaper.
My calendar for the next 12 months shows be renting a car for at least 8 of those months. It won’t be with Thrifty.

This is the worst rental car company I have ever used. First off the counter guy must be paid commission on all sales because of all the up sales tactics he used, I was told that I HAD to buy the minimum insurance which I found out when i contacted my insurance company that it was no true. But when i told this to the sales person while returning the car he replied by saying «Are You Sure». Never the less that little sale tactic lie cost me an additional $ 118.00 dollars that increase someones sales bonus. I will never use this bait & switch company again.

I used Expedia to find my rental — and I just went with the cheapest option on car rental. Thrifty is not my GO-​TO for car rental, but in this very urgent situation this had to work.
The airport shuttle was definitely longer than 15-​minutes, the shuttle driver was friendly enough. I got to the location finally and the sales person said they had to hold $ 350 dollars because I was using MasterCard.
I did take the fuel option because its 2.04 a gallon versus the going rate right now and a little more convenient to not have to stop at the gas stations.
On the day I return the vehicle, I have a very unfriendly sales person, who I let know I will pay for the actual rental with a different card. He said that was fine. — he swiped my debit card 4 times and then tells me its coming back declined– this does not make sense to me because I know there is money in the bank. needless to say, I can look at my bank account on the app on my phone and see that there is an authorized charge of $ 177 dollars but yet, he is still telling me its declined so he swipes it again.
I call my bank, they verify the charge is there, and he is still telling me my card is declined. So now 5 days after my car has been returned I have one charge sitting on my card for the $ 176. and change and I have 2 transactions tying up the funds because they are in the Preauthorized pending transactions — meaning I can’t touch that money until they release the funds.
I call them to ask if them if they can help– guess what, they can’t help. But they sure could not help themselves to just swipe away on my card either.
After my rental with them, I did not feel they cared. With my go-​to company I know they always follow up with was everything okay, is there anything they could have done better. I would definitely never rent from them again.

I was initially hesitant (due to the other negative reviews) but I ended up going with then anyways due to how inexpensive there were compared to the other companies.
No regrets! It was a quick and easy pick up from PDX to their car lot. The driver, front desk lady, and all the other employees were nice and were able to answer all of my questions. I booked through Expedia and they were able to pull up all my info and get me on the road within 15 minutes. I double checked for any «hidden fees»; aside from them trying to upsell me on insurance (which every rental place does), it was relatively straightforward.
I dropped off the car 5 days later, early in the morning around 5am. It took a bit longer than checking in, but that was mostly due to every business man in Portland showing up and dropping off their vehicle at the same time. Still, they had a shuttle waiting for me, and I was at the airport within 10min.
Total, with basic insurance, it was 206 $ for a Toyota Yaris. I drove it from Portland to Seattle and back with no issues.
Maybe I’m the odd person out, but it was actually an awesome experience! Not super stressful like a few of the other reviews made it seem. As long as you ask lots of questions beforehand to make sure you know what you’re paying for, it’ll work out.
*Also they do accept Debit Cards! Just make sure you’ve got enough money in your account for the deposit (at 200 $). They don’t keep the money though, it more so to ensure that you’ll actually be able to pay for the car when you drop it off at the end of the trip.

I didn’t know rental companies didn’t wash the car for you? I’ve rented several cars before, even with same company, and this is the first time i get a super dirty car. I couldn’t even see through the windshield :(

Price are better then the others. Easy check in. Friendly service.

Not part of PDX, so it requires a shuttle. Decent pickup service, but drop off processing took forever. Also, I waited 15 minutes for the the shuttle back to the airport.

I used Thrifty long term car park. The service and staff were very friendly and helpful, and the shuttle was timely both ways. The 2 stars are because the spaces are ridiculously close together. I have a brand new black car, which now has to be professional detailed because of door dents and a scratch. I couldn’t open my door without inflicting the same on the car next to me, on either side. Had I paid the extra money, I could have parked in the airport without the detailing bill, which has significantly more space in between the cars. I’m very upset.

Service could have some improvement and at the Portland Airport wasn’t bad until I found out that no one was at the Thrifty counter. The counter was empty right next to the other rental car companies. there was a sign that says something about go take a shuttle to the Thrifty office.

Had a pleasant first rental experience! Reserved a Focus or similar and got a 4-​door Yaris (which I actually prefer). Was a great deal, and turning the car back in was less than 5 minutes. The associate I talked to (I’m sorry, I don’t remember your name!) was super awesome and friendly!

Super fast in and out as a Blue Chip member. Great car at a good price. This is the way rental car companies are suppose to work.

ugh! i’m never renting from Thrifty ever again. I reserved a car through
for my Portland/​Seattle trip for the week. The walk to the rental car area in the Portland Airport wasn’t bad until I found out that no one was at the Thrifty counter at 10:45pm. The counter was empty right next to the other rental car companies. there was a sign that says something about go take a shuttle to the Thrifty office. My bf and I waited for the shuttle and we didn’t know what time it was going to arrive as the sign says to call after 11pm. We were super confused. then we saw the shuttle come around 11pm. the shuttle took us to the Thrifty office and there was only 2 reps. The sales guy did a good job at explaining the services but i declined them all expect for the gas part — which was actually cheaper to opt into their gas package then fill the tank up.
The car we got was a Honda Fit. We didn’t care as long as it was gas efficient. #1 — the car was super dirty inside and out. #2 — the cover for the back trunk was missing #3 — the price i was quoted for per day was not the same price I received from
. the price actually came out to be $ 26/​day instead of the $ 16/​day from
. The total came out to be $ 269!
i’m never renting from Thrifty again.

Ugh, I hate renting a car in this city! Twice I’ve had crappy experiences, both for different reasons. Thrifty is off site, so after going down an escalator, down a hall, up an elevator, across the counters and to the Thrifty counter, it says to go across the street for the shuttle. Christ.
At least Thrifty is a big name, so I get how it works. But I waited in line for 30 minutes before getting to the counter. Car was fine, return was fine, but man this took forever. I would really like to not do that again.

I rented a car for 5 days while I was visiting Portland a week ago. They were very friendly and helped me as much as they could. The people were nice and helpful I thought. I had to go once to exchange the car they initially gave me, and they exchanged it for me without any trouble or fee’s. The first car didn’t feel as comfortable and the breaks squeaked so I felt better exchanging it. It was a decent place over all.

We scheduled and paid for a car. We called and they had no cars left…
What bullshit is that? Why let someone reserve and pay for a car when you have no inventory!!!
STUPID.

I’m posting two pictures here. The first is of the initial email I received when I made my reservation quoting me a price of $ 55. The second is my final receipt from the rental and I was charged $ 122. So why the increase? Did I upgrade my rental selection? Did I crash into a small school injuring young children? Did I urinate all over the interior of the car? No, no and I wish. I made the mistake of wanting to use a MasterCard. For whatever reason, Thrifty needs to hold $ 350 for using a MasterCard. It has nothing to do with credit, or driving record. They just don’t like MasterCard I guess. I’m on my way to a better financial status, but this made it glaringly clear I’m nowhere close to being where I need to be. I only had $ 315 on my debit card. I had $ 290 on another MasterCard. My Visa only had $ 45 on it. The next day was payday too. Oh how big a difference 9 hours makes. So because I wanted to use a MasterCard I couldn’t get my rental because I couldn’t afford the $ 350 hold on a single card. So Jayce, this single rudest and worst customer service representative I have ever met in my life tells me to «calm down» and «lower my voice.» Well Jayce you imbecile, I made this reservation three months ago and had plenty of money to spare to make this trip to Portland pleasurable. However, I don’t have the $ 350 on one single card, which to me doesn’t seem that bad considering my rental was only to be $ 55 to begin with. But now I’m stranded, and have no options. But I’ll calm down you idiot. Luckily my wife had her Visa, but alas, it has her name on it, so we have to rent the car under her name, but wait, my wife is 23 years old, so now we get charged $ 25 a day for that, plus added insurance. But Jayce said to calm down. So it’s all good. Thrifty is a bad company and I don’t condone anyone using them ever. Plus, they need to get rid of Jayce. He’s poison and uneducated. Take some etiquette and communications classes.

@thriftycars Definitely will not be going back to this Thrifty rental car location. I paid an arm and a leg for a crappy little two door Toyota Yaris with shotty air conditioning and no cruise control. I reserved for a Ford Focus or similar. This was the bottom of the barrel car they had available that day and was nowhere near similar to a Ford Focus.
Plus, all the fees they tack on top of the per day price are absolutely ridiculous. $ ⁴¹⁰⁄₇ = $ 58.57 per day for a Yaris. That’s way more than I reserved it for!
Every other experience we had here has been pretty good – we’ve gotten great cars in the past, so not sure why they gave us this POS this time around.
Regardless, they have lost my business forever. What a joke!
P. S. If you do find it necessary to use this place, which I don’t recommend, go to
for a discount code. I got 10% off by doing this!