Ferguson

I was told that the N Columbia location sold steel pipe for wholesale. My first visit last month went smooth enough… as they had every piece of steel I needed. The prices seemed to be in line with Home Depot. Today I was charged over $ 100 for 9 floor flanges (should have been around $ 4 each). When I arrived home I looked closer at my invoice and noticed I was severely overcharged on 5 other items. I called a manager and he credited my account in a timely fashion. That was good. However, I still can’t understand why the rep handling my order didn’t notice the irregular prices upon checkout when I inquired? Needless to say, research today illuminated that Ferguson prices are too high… and their customer service is average at best.

About a week ago, Ron and I stopped here first before going to Geo Morlan for bathtub faucet parts. We were not successful in getting the needed parts at Ferguson, which is OK. Not every store can have exactly what you want. We weren’t even sure if Morlan’s had the correct parts.
I would go back to Ferguson’s again. They are a plumbing super-​store geared to professionals and highly-​skilled DYI’ers. It runs at a quick pace — you’re in, you’re out; definitely no frills. It feels like there’s an expectation that you need to know what you want and not to expect the clerks to help you out too much, and I got the impression this was probably likely company policy and might add some stress to the employees’ workday.
But Ron, who is a total pro, doesn’t necessarily enjoy his visits here. He visibly relaxed at Geo Morlans, where he could get help and the correct parts with a bit of conversation and laughter. The clerks at Ferguson are a good deal less seasoned than those at Morlans and I think this causes stress for the customer and clerk alike. The Ferguson employees didn’t seem to have answers to questions as easily as the Morlan employees.
If you are a pretty experienced DIY/​home improvement or pro plumbing person, Ferguson will serve you very well. If you’re less experienced or enjoy more contact or talk, Geo Morlans is probably the easier place for you to go.

As much as I want to recommend them, I can’t. I had occasion to call Ferguson’s twice over the span of a week and a half. The first time I needed an electrovalve for a Bosch water heater. A gentleman took my name, sent me a part list and told me to let him know what I needed. I emailed him what I needed, and followed it up with a phone call. He said he’d call me back after checking availability. I never got a response to email and no call back.
I ended up ordering the part online.
A week later, I needed another part for a Bosch water heater. I called Ferguson’s again, thinking the first time was a fluke. This time a gentleman took my name and said he’d speak to their rep and call me back. again, I never got a call back.
Seriously, customer service is apparently some inside joke with these guys.
Stay away. Order online if you have to.

I quickly ran into Ferguson Pumbling Supply when I was referred by a friend. My kitchen faucet had a plastic fitting fail and sprayed water under the kitchen sink. Screw Moen… time for a new faucet without plastic fittings. Ferguson carries Grohe faucets. The faucets are very expensive and this location only had a couple on display (if you want the showroom experience head downtown), but I was only interested in picking it up and running home.
The guys were helpful. I was in and out in 10 minutes.