Gentle Dental Lloyd Center Office

So I don’t know why people rate it so low. Everyone I have dealt with there is really friendly and helpful. I’ve had several procedures done over the last year or so and there was no pain. And my dentist, Dr. Julie Hughes is FANTASTIC. If you want to go to a dentist that knows what she’s doing and is extremely entertaining at the same time, look no further. I could go on and on, but I won’t. Trust me (we’ve known each other for so long).

It’s dentistry. It’s unpleasant as a patient to go anywhere and have your mouth poked and prodded. I took bad care of my teeth and gums for years and have, in the past 4 years, given my oral care needs over to Gentle Dental Lloyd. They have done an amazing job, without judgment or lecturing. The assisting staff is wonderful!
I loved my regular dentist, Dr. Xing, but found out recently she had left. I saw a fill-​in dentist and was really unsatisfied with the hurried diagnosis. I know things were hectic at the office but I was just not ok with the visit. Nothing to fear, though, the lovely front of house staff rescheduled me with Dr. Houghton (sp?) who not only took all the time in the world in the exam and explanation, he was able to fix me up the same day and at ¹⁄₁₀ the cost of the original estimate.
Lesson being: if you are concerned with your diagnosis with ANY doctor, seek a second opinion. And if you want a great dentist you respects your feelings and your wallet, go see Dr. Houghton at Gentle Dental.

The worst dental I have ever visited !!
First, I was looking for an excellent dental clinic for long time and I checked out many websites, and I found that Gentle Dental has the greatest reputation around me in Portland.OR. I called them to make an appointment. Because my English is not that good enough to understand, the one how answered the phone did not try to even help me, and I felt that she just want to finish the call. I close from her and I want to a clinic two days later and I made an appointment to be in MAY 21 at 2:00 PM. On Thursday, 2 hours before my appointment they called me and they said that the system down and you can not see the doctor, so I said let’s make a new one and she said next week on Tuesday. I went last Tuesday and when I arrived there they said your appointment, not this week it is next week wich is JUN 2(I am 100% sure that she said next week) I said okay and the receptionist gave me a card with the date and the time. Today JUN 1 they call me and they said we have to reschedule your appointment and I asked her why she said there is a double appointment in the same time and we have to reschedule your appointment. I said cancel my appointment I won’t come, and she said okay.
This is exactly what happened me !!
This is all before I see the doctor !!
Thank you

So, I went to a new dentist, and they requested the records from Gentle Dental at Lloyd. They refused to send over the new records unless I came in personally and signed a release. So I did.
Then, they handed me my x-​rays. I asked where were the rest of my records and they told me they don’t release them without corporate approval. I said you can’t do that — I am entitled to my medical records, and they told me I could complain to the Oregon Board of Dentistry! (DONE.) When I continued to press the fact that my file was laying right there and I should be able to get a copy, they told me they were going to call security on me if I didn’t just listen to their first response. When I turned to the two customers in the lobby and asked «Do you believe this? Because I asked for my records?» they called security on me.
I didn’t raise my voice or act threatening in any way. I simply wanted to know why they wouldn’t give me my medical records. I guess they’ve read my previous review, huh?
DO NOT GO HERE, EVER!

I’m taking my business elsewhere due to the lack of professionalism here. I had 2 fillings put in a year and a half ago by the downtown location and after my most recent checkup I found out that one filling has completely broken off and the other filling has a cavity underneath it. Aren’t these things supposed to prevent cavities from getting worse? Last 15 years and not 1.5 years? My cleaning visit took almost two hours while they tried to gather the X-​rays from the downtown location to figure out what went wrong, then they offered to take my x-​Rays again and that thing they put in your mouth kept hurting my gums as she kept shoving it into place. Dr. Xing has zero customer service skills and she seemed like she didn’t know what she was doing.
In the end, they didn’t have the answer as to why I got screwed with these fillings but did offer to redo them for free which is pretty much all you can do if you were in their position. But it’s dental work, it’s not fun, and why go back to the same place if you don’t trust them?
Dr. Xing said she would call me when she found out what happened initially with my fillings, which she did, but at that point I had already made my decision to take my business elsewhere.
Do yourself a favor and don’t take a chance at these lower end, chain dental offices.

I love the new office and of course the very competent staff… all the way down the line from the front office staff to the dentists, hygienists and assistants. Let’s face it dental work can be very stressful… we can’t see what you are doing in there, but everyone in the office tries to make the experience the best it can be. Thank you… I am a client for life!

Generally I am not fond of dental work. Especially when I am out of town. But I was treated right away despite being an out of town patient. The entire staff was very helpful and pleasant, and took every opportunity to save me time and money. Very happy with root canal and follow up treatment while visiting. Roy

Awful place, first the dental assistance tried to convince me that the Dr was the best thing in the world, do you have a choice of saying the opposite, really?
Then Dr ‘suggested” braces, on top of the fact that she thought I smoke when I haven’t touch a cigarette in my life! I told her what was going on with my teeth and she had no clue. I couldn’t get a regular cleaning because they wanted me to get the expensive one, the one that my insurance doesn’t cover of course. I wont ever going back there and I will tell everybody the same.

I love everybody here! Seriously. I’ve had some really bad luck in the past with other dentists. Like, they’ve left instruments in my mouth unattended, gagged me unintentionally with their big stupid gorilla hands, and the kicker, instead of asking me to turn my head like a civilized person, they’ve just jerked my head to the side using my open mouth AS A HANDEL. Suffice to say, I get less than excited every six months to submit to the organized torture of this kind of shit show. Which brings me to my beloved Gentle Dental. You guys? Everyone here is beyond awesome. So nice! So caring! And ya know what? GENTLE!!! Who’d of thunk it? From everyday cleanings, to the no-​longer-​gag-​inducing x-​rays, to today getting my filling replaced, I’ve experienced nothing but the best from everyone here. Because I have sensitive teeth, they warm up the water for me during my cleanings. Because I tend to get gaggy during x-​rays, they bust their buns to make sure it’s over before I start to wretch. And today, my filling was replaced in under 20 minutes without ANY pain! Even the shot in the mouth didn’t hurt! In short, I love them. If you’ve hated the dentist before, give these folks a try. You’ll be glad you did.

Veterans and Military families — BEWARE! This office doesn’t have the foggiest idea of how Tri-​Care works. I had to pay over $ 500 out of pocket because it took this office over three months to submit the proper paperwork to Tri-​Care. They then bill me, for a procedure done in January, in May. Call and threaten to send me to collections because I need to pay my bill. The periodontist was fine and took care of me, but if you are going to take a particular insurance, get some people that know how to do their job! I will not be going back to this company…

It’s too bad I have to actually give a star considering the absolute lack of professionalism combined with the ineptitude of the dentist and hygienist I dealt with. My dentist mysteriously left the company after being an awesome dentist for me for almost 6 years and all of a sudden I go in for a cleaning and Dr. Xing comes in and tells me I need a crown on my tooth when I have no pain whatsoever. She convinces me and when I return to see a different dentist after Dr. Xing put so much Novocain in my face to make me cross eyed and paralyze the whole right side of my face for hours, it turns out that I didn’t need a crown and now I need a root canal and a bridge thanks to a misdiagnosis that has turned into malpractice.
The turnover rate is high here and dentistry requires context. These dentists come and go as well as the front office. They don’t know you, can’t help you and will eventually hurt you.

Well, the fantastic Periodontist Etienne LeCramp has since moved on, which is par for the course with this place. They are a mill for new dental school graduates, and I have since been maimed, billed for the maiming, and am still fighting them to bill my insurance correctly. They continue to harass me for $ 500, which I was clearly told by the insurance company that these charges should have been part of the whole procedure and were not to be billed separately. This is apparently a wide-​spread practice for them. Probably because they can get more from me than they can from the insurance company. They have pulled teeth that didn’t need to come out and had a hard time doing it, they proceeded with procedures that they didn’t get pre-​approval for, and I ended up having to pay out of pocket a lot more money than I would have. Run! Run far away, don’t look back, and don’t consider this place. BAD!!!

After visiting this office and being presented an initial quote of $ 15,000 to repair my teeth, I sought a second opinion from Russell Street Dental Clinic. RSDC fixed everything for under $ 500 cash out of pocket! Glad I did some checking around before commencing the repairs at Gentle Dental.