Great Northwest Gutters

This guy came in today to check on a Lennar home we recently bought. one side was pooling water and he said it was acceptable for all of the water to drain towards one end. Deplorable shoddy work and even worse customer service, trying to give us a ton of sh## for substandard work.

Really too bad … this company was recommended to me by a friend, so I thought sure thing I will call and get a bid.
I made the first call to set up an appointment to get a quote — never called me back.
I made the second call to set up an appointment to get a quote — got that and a date set
Day came for my appointment… the time came and went when he was supposed to be here… so I called to check if he was still coming, the girl on the phone said «oh I will call his cell right now and check»
She nor anyone else bothered to call me back … pretty sad !!!

Edgar and Alex came out this morning and did an awesome job installing our new gutters! …even in the rain! They were friendly and professional, and got everything put in the right place.
Also appreciate all the work Chris and Andy did in ordering, estimating and answering all of my questions and concerns.
Thanks guys! Thank you Great NW Gutters! A+++++
Terri

Responsive team and very nice, but they only serve Tualatin/​Sherwood areas.

I called to have a person come and give me a quote on a repair for our gutters. The lady I spoke with asked if I need all new gutters, I told her probably not but I would like someone to come out and look at what we need done. She then told me they were too busy and I need to use another company. With the positive reviews and a refer from our contractor I am shocked at how rude they are. I will be taking my business and any future business to someone else. I hope others will do the same.

They won’t come to Portland to do gutter work/​repair. Called to get a quote and the person I spoke to said their shop is in Sherwood and they won’t come to Portland for a job. We live in close in Portland… 5min from downtown.
If you live in Portland you should save your time and call another service. If you live in Sherwood they might be a great choice.

They repaired, cleaned, added new gutter covers, and I was very pleased with the work. We have a historic home in Ladd’s Addition, lots of plantings; the worker did excellent job. Thanks

This review is pretty late (getting back to Unilocal reviewing). We got our gutters replaced two years ago in the Spring with Greater Northwest Gutters. Very affordable, fast, and looks good. But, when the heavy rains started 7 months later, we noticed our gutters were not draining properly. The front stretch of gutter, with no downspouts, is the lowest point in the system and holds water. If it rains hard enough, we get a lovely waterfall in front of our front door since it doesn’t drain fully. I tweaked it myself a bit to make it a little better but it’s still not ideal. Probably too late and too costly to get it fully fixed plus we’re planning some more construction projects that may necessitate replacing some gutter anyways. We’ll just be going with another company.

Great communication, estimating process and installers. Reasonable prices and good looking rain gutters.

Great Northwest Gutters gave us a very reasonable quite on our home gutter replacement in comparison to Home Depot or other large retailers. However, we discussed what we wanted done and they didn’t fulfill our request when installing the gutters. We requested that an extra spout on the gutters was added. This was never done. When we called them back to discuss that our needs were not meet they were rather rude and said «too bad» and to «deal with it». Eventually, they said they would come out and fix it, but they never showed back up despite me calling them twice about the follow up. The gutters they did install seem in good working condition, but there approach to customer service in my experience was lacking what I would expect from a professional company.

We had a rusting-​out downspout that was progressively getting worse. We even had Great NW Gutters come do an estimate in 2011, but a new baby and life in general kept us from replacing it.
Fast forward to 2013, when we were trying to make improvements to get our house ready for sale. We called Great NW Gutters, and they were happy to come back for a second look. Their bid came back $ 100 cheaper from the other bid we got, and the work looks awesome (one replaced downspout and one downspout redirect away from our roof). My only (minor) complaint is that they never scheduled a time to do the work. They just showed up and did it. It would have been nice to know beforehand that they were coming just so I wasn’t left wondering when it would happen. Otherwise, it was a fantastic experience and I’m glad I went with them!

Not knowing at all about this company, I had first called another local roofing company that I was familiar with but had never used before. Their office staff was very pleasant but execution and follow-​up were terrible — because they «no showed» to our appointment twice. I could go on but this is a review of Great Northwest Gutters.
So I was still bitter about the other company while I was driving to an appointment for my work (I’m in outside sales) and I happened to drive past a truck that said ‘Great NW Gutters’ on the side. I figured that since I struck out with a roofing company, I would try these guys because their name suggests that they must be all about gutters. I decided to call them for a quote.
I was refreshed that they were quick to come out, provide an estimate, and schedule the install upon my acceptance. They scheduled me in within 2 days, and the work was very good although I had noticed one thing after install that needed to be finished up a little bit more but they came right out, took care of it, and without any hassle.
Thank you for getting the job done well and for making everything right. While my job was only doing partial gutters, I won’t hesitate to call them for the rest of the house when I’m ready for that.

They dare to put the word Great in the company name… And great service is what I received.
Of the 4 quotes, they were in the middle (price wise) and even caught an improvement. It was a warranty to go along with the ease of conversing with the office, that got my business. I was happily impressed to have a bid matched the final bill. When I said let’s get this on the calendar, they were out only few days later.
My husband, with the construction connections couldn’t do better. Yeah, that makes me smirk whenever I notice my pretty new gutters.

We had a solid stream of water pouring down the front door. Why?!! Major freakout ensued at our house. Oh man, are we gonna have to replace the whole front porch? Maybe even the whole roof?
One theory was the gutter downspout that dumped directly onto the roof right above the soffit.
Great Northwest Gutters were quick to provide a reasonable estimate, and scheduled a date to do the work within the next week. They moved the downspout and cleaned out all of the gutters on our two-​story house. Done and done.
The next time it poured buckets, I opened the door and — like magic — no drippy streams! That’s all I could ask for. I wish more panic-​inducing issues could be resolved so easily.