Hebert’s Appliance Solutions

The customer service is the best I’ve seen! They were closed and still went out of there way to get me the part I needed. Will highly recommend to all my friends!

Great price, helpful, kind folks who work here. Paul delivered a washing machine to my house and then helped move it down by crazy 1910 basement stairs — didn’t charge much at all for the delivery. He also knew exactly the one that was right for me when I called in the first place. It’s the nicest washing machine I’ve ever had and didn’t cost too much. I would definitely recommend these guys. FYI — their new location is Oregon City. Thanks again, Paul!

I had a truly wonderful experience buying and receiving service on a washer and dryer that I bought from Paul Hebert. Not only did he come and install it himself, but he also came out on 5 separate occasions to look at the water level (my floor is slanted so it wasn’t even the fault of the Washer that I bought. Anyway I would recommend Heberts Appliance solutions not just for repairs but also to buy great used appliances!

My newer refrigerator wouldn’t maintain the internal temperature and so when I called this place for service I was pleased a repairman (the *owner* as it turns out) could show up promptly. He fiddled about a bit and couldn’t really pinpoint the problem with my input, so I called my husband because he had a better idea of what was failing.
The repairman spoke with him and told my husband he planned on pulling the main control board and replacing it. My husband asked if the guy had run the diagnostics on the board yet. That’s it. A simple question.
Old dude went postal. Seriously. Started ranting how he doesn’t need anyone to tell him how to do his job and said shouted «Find someone else!» and stomped off.
It was really quite incredible to watch. Old dude has some speed on him!
My husband and I talked it over and we figured the guy probably didn’t know how to run the diagnostics, which is why he was skipping that fairly common/​reasonable step. Of course that would up my costs considerably since maybe the über-​expensive board wasn’t the problem, but hey, it saves him the embarrassment of admitting he doesn’t know how to work with the newer refrigerators…
Conclusion: Avoid this «business» unless you have money and time to burn.
UPDATE: Received a call from a co-​owner who said the repair guy was only associated with the repair portion of the business. The co-​owner stated the parts portion of the business is separate.
ADDITIONAL UPDATE: Called a certified GE appliance repair person who arrived promptly with a very sophisticated computer which diagnosed that our thermistor was faulty. The thermistor was a $ 14 part. The main control board ($ 200+) was fine.