La-Z-Boy Furniture Galleries

So we bought two sets of furniture from them and it has been 10 weeks and they still can’t give us a straight answer on when we should expect our furniture. I will never buy from them again! They tell us it is in the hands of the factory and the factory is not getting back to them. If I could cancel my order I would. We are very upset with our experience and I will deter everyone I know from buying furniture from there.

Good American made recliners. Salesman was very knowledgeable and informative, not pushy at all even though they were very busy with a huge storewide sale. The only complaint I have is that it takes to long to receive our chairs because we chose a fabric/​color that was not on the floor and had to be special ordered. 6 to 8 weeks is too long to wait.

Good furniture, decent prices, pushy, uncooperative salesman, follow-​up delivery confirmation calls weren’t made. Manager was nice and helpful when I finally complained about salesman who tried four times to sell me leather treatment package though I kept saying no.

Bought a whole set of living room furniture from La-​Z-​Boy three years ago and the salesman went on and on about how great the extended warranty is. How you can have any sort of damage, no matter what, and they’ll cover it. BS!
Three years later we have the base of one of our recliners break and we contacted Guardsmen who we bought the extended warranty through only to be told they couldn’t do anything because «we missed the deadline» of submitting the claim.
Now let me tell you why we missed the deadline. Because Guardsmen kept having us resubmit it because it had to be submitted just right and when it was finally submitted to their standards, they go and claim that we missed the deadline.
I will NEVER buy another La-​Z-​Boy again from this dealer or any other dealer. They’re sleeezy and they have very poor customer service AFTER the sale.