Mattress World Northwest Jantzen Beach

There needs to be more sales people like Luis in the world. Luis was honest, fair, and genuine. He worked with me and my girlfriend to find the best bed for us within our price range. He asked all the right questions & immediately knew which were the best in the store for us. People say that a mattress purchase is one of the most important purchases; I am excited that I got a great bed at a reasonable price. Thanks again, Luis!

My partner and I have been in need of getting a new bed, and decided to take a look at a few stores. Our first stop was Mattress World in Jantzen Beach. As we browsed the store, Luis asked if we needed help with some options on a few beds. After testing out some we found the perfect one! We were going to take a little time to think about it and come back, but Luis made us an offer we couldnt pass up! He was patient and made us feel comfortable and didn’t push a high priced product on us… he let us pick the perfect mattress, and at the price we liked! I can’t remember the name of the other gentleman that was there, but he too was helpful as well! Thanks Mattress World! Can’t WAIT to sleep in our new bed!

Went in kinda knowing what I wanted and the guys were awesome to work with. They helped me find the best deals and explained the inner workings of mattresses. They helped me keep within my budget and got me a great bed.

The two guys helped us out a lot. We were in need of a guest bedroom mattress and Luis showed us options in our price range. I think the biggest thing was my wife and I didn’t feel like we were getting ambushed and upsold on a mattress. Overall a really positive experience, I wish more sales people were like them. We walked away with a good mattress at an affordable price.

My overall experience at this store was exceptional! To be honest, I have driven past this store thousands of times and not thought much about it, yet when it came time to purchase a mattress, the friendly guy holding the «mattress» sign as you enter Jantzen Beach flashed into my head. The store was surprisingly well stocked with every major brand which made shopping in one place easy. From the moment we entered, Stephen provided outstanding service and answered all of our questions thoroughly. We spent 5 hours testing out literally every bed in the store and he was there if we needed him, then gave us space to talk and try beds on our own which made us feel relaxed and comfortable. He provided us a with a gel pillow to take around the showroom so we could get the ‘full experience’ and it really helped to make it feel more like home, so we could narrow down the choices until we both were able to ‘agree’ on a bed we liked! His product knowledge was excellent and even if he was not sure about a cost, he was all too happy to look it up and provide accurate information. I really expected to shop around, then haggle for the best deal, however Stephen really looked after us and gave us a great price on our new Aireloom bed and of course the gel pillows we were now addicted to!
I was surprised to read the review below regarding delivery, as this was handled by another company and we were able to call them directly to arrange a delivery time that suited us. The delivery company called us the night before to confirm a 2 hour delivery window.
I would have absolutely no hesitation in recommending this store and in particular Stephen, to my family members and friends. We will definitely be returning for all our future needs and he was so friendly I may even just call in to say hello and let him know how much we love the bed!

We had a pretty bad experience with our purchase, here are the concerns:
*the adjustable unit we thought we were buying was different from the one that was delivered (ie they display the combo with a different unit but write on the receipt something else in a misleading way)
*we were told they would call the night before the delivery to give an approx. delivery time but didn’t get a call
*the morning of the delivery we tracked down the warehouse number and got the delivery #
*the delivery guys were really rushed and careless, the scratched up the paint in a not-​so-​tight hallway, for example
*it was delivered with super-​high legs (great though if you want to train as a pole vaulter), so we had to go through the hassle of ordering other legs and replacing them (and by the way, the store didn’t call for a long time to tell us the replacements were in, and we just got that annoyed «why haven’t you picked them up?» call
**Notice that the 2 positive reviews are by people with only one review each, hmmm…

We came in to Mattress World looking to upgrade the size of our bed, and we had a fantastic experience. I can’t stand pushy salespeople who constantly try to schmooze you, so it was refreshing to have Andy show us all of our options without trying to push us outside of our budget. Prices were great and service was fantastic. I’m so glad this is where we chose to find our new bed.