Pental Granite & Marble

Hey have a really bad system on how much the granite is. Instead of telling people the cost per square foot so people know how much they would be paying they use a stupid grade system. And the guys who work at the warehouse were extremely rude when I asked how the system worked. They were disrespectful. For someone coming in and bringing business they sure turned me away! I would never buy from them because of the way I was treated for asking about cost. They practically spit in my face for asking price per square foot! If you buy granite I would highly recommend Casa Bella! They at least tell you exactly what you need to know!

We came here to pick a countertop slab but found some tile for one of our remodel projects. The woman working behind the front desk was friendly and answered some of my questions. She informed me that they could order the tile for arrival in 2 days. I made a call to my contractor to confirm how much tile I needed to order. During that time the customer service person was working with someone else. A different customer service person comes to the front desk and offers to help but tells me she can’t order the tile for me. I told her I was told we could; she makes a comment how the other girl was wrong. I ask for a quote and she doesn’t want to give me a quote; thinks my contractor should manage it. As I leave, I can hear the rep make a comment to the other customer service rep about her screw up (it wasn’t done in a professional way). I realize that I was given misinformation and that happens sometimes, but I did not like the attitude or tone the second rep used toward me or their own employee.

Entering the world of tile has been an education. Sometimes an education in frustration. Pental is the manufacturer and they have a gorgeous showroom in the Northwest Industrial area, but then you need to work with a fabricator or tile contractor to get the pricing and install the product. It is a challenge because you won’t get a price quote from Pental, so you can spend a lot of time looking before realizing you are choosing an item well above your budget.
In our particular case, we had a smaller scale project, so we ended up looking for remnants, not a full slab. So you go to the showroom and fall in love with a quartz slab, then have the not-​so-​fun process of trying to track down the material, since Pental does not sell remnants or partial slabs. A lot of this information is kept very close to the vest, since it is in their best interest to sell full slabs to fabricators and contractors, so you see where the frustration comes in as a direct consumer.
I went to Pental because my parents just used their materials in a gorgeous bathroom remodel and they had a good experience. In their case, they used a designer and had a different budget, so not surprising it was a smoother process for them. I like their style since my design style goes toward the contemporary. If you are looking for patterns and decorative tile, then Pratt & Larsen is probably the go-​to shop in Portland.
I’ve visited a multitude of suppliers in the area and by comparison, my personal experience of walking in the door and looking for help was only so-​so here. I had a better experience at United Tile and Pratt & Larsen, although Pental didn’t require I check out and return samples of the items I chose.

I am in stone nirvana– not stoned ;-). Stunning showroom! I am redesigning my bath and came here for help– not only am I inept at design, I can’t coordinate colors either! Jen was extremely patient with me as I picked out shower tiles, counter and floor tiles. Pental has a large selection and sizes of tiles and it was hard to keep focused. Jen rescued me and was very knowledgeable. Great service, fantastic selection.

Fantastic customer service and selection at this wholesale tile and stone showroom. It’s open to the public and very welcoming. My salespersonTara was patient, informative and great at listening to my non-​designer descriptions, and the rest of the staff made for an amazing visit. What great representatives for some really amazing modern and specialty tile. The slab showroom is terrific as well, with a wide range of quartz slabs that I wasn’t expecting. Definitely put this on your short-​list of must-​visit showrooms.

It was time to upgrade our kitchen counters with a solid surface and tile back splash. I visited a number of local suppliers and found that the best selection and customer service came from Pental. Both Lisa and Neil took the time to help me find just the right products for my project. Lisa in the showroom walked me through the options and price ranges. Neil helped locate 3 pieces of granite in the warehouse that I liked and let me look at all three to decide which one would work best. After narrowing down my granite the entire staff helped me decide what side counters material and back splash tile blended and went best together. Their experience and confidence allowed me to be comfortable with this HUGE decision. Thank you!

Beautiful Showroom! Great selection of Contemporary Porcelains. If you are looking for Slab stone — this is the PLACE to look! Their staff is helpful and patient! I love bringing my clients here!