ProDrain & Rooter Service

Excellent company! Had trouble with a toilet in our new house, the tech spent a very long time (about 3hrs and charged me for 1) trying to determine what was wrong. He was new to the company and went above and beyond before determining we needed a new toilet. I was skeptic so called Beaverton Plumbing who came out and in less than 10 mins said we needed a new toilet and charged me $ 120.00. I called ProDrain to apologize and they are offering to install our new toilet at a reduced fee! Everyone there is excellent and very understanding. HIGHLY recommend and will always call them in the future!

Well the toilets they fastened down last year have been slowly leaking. Plumber said they did not put toilets back on right so we have 2 bathroom floors ripped up and being replaced during Thanksgiving vacation. Thanks a lot ProDrain!

When I was out of the country, my housesitter notified me that there was water in my basement. I emailed ProDrain and Lisa not only helped me schedule an overtime appointment, but handled making arrangements with my housesitter when I was having a difficult time getting any communication from her… Lisa just took over and put me at ease. They went out of their way to stay in contact with me despite an 8 hour time difference. This is the second time I’ve used ProDrain, and I’m about to call them for the follow-​up appointment they recommended when they unclogged my sewer line. All their stellar reviews are spot-​on.

Our problem wasn’t as serious as we thought it was (I’ll just leave it at that) and our technician, Eric, was as kind and professional as can be. I would absolutely call them again should the need arise.

I generally do my own handiwork around the house, including small plumbing issues, but I don’t touch gas lines, nor anything in the walls. We had two small items that fit in that category in the old house we just moved into, so I gave ProDrain a call. As per usual, they were fast, friendly and professional, polite to my dog, and very reasonably priced.
They are my go-​to for plumbing services, and I still highly recommend them.

My whole upstairs wasn’t draining and I started freaking out. I called pro drain and they sent Eric to the rescue. He did the job in under an hour so it was only $ 95. I strongly recommend this company! Thanks Eric!

We had a small block in some plumbing and called ProDrain. They were extremely friendly and quick to help. Eric came over and within a hour had cleared the block. It was by far the fairest price around and the customer services was great. We would definitely recommend ProDrain.

Said they would be here during a window of time. No show no call. Would not recommend

Whelp, apparently the inter-​office communication problems have not been fixed over a year later.
Someone definitely needs to be fired here as they have officially lost my business for good. I believe that I have been more then fair in giving them every opportunity to win my business over the years as evidenced by previous reviews here.
After the issues I had in late 2013 in getting them to contact me, they did a great job in being responsive to my multitude of issues through early 2014. I updated my review at that time to reflect this.
In June 2015 we started looking at properties to buy as rental investment properties. As anyone who has gone through this process knows, issues found on the inspection report need to have a quote by a qualified professional before the lender will move forward.
ProDrain was first on my list to call to get a quote for the multitude of plumbing issues I spotted before the inspector’s report even came in. Of course, no reply after calling in two days in a row. I didn’t follow up a third time because the property fell through for other reasons.
Fast forward to July 2015, we found another property — this one a distressed Victorian that has been made into a small apartment complex with several outbuildings, all of which have plumbing issues. The inspector called out a multitude of issues brought on by years of neglected maintenance and I noted enough other issues that I knew all the plumbing was going to have to be done from scratch.
I call Pro Drain and leave a voicemail with the scheduling person letting them know that I need some quotes ASAP for the property I am purchasing as it was essentially a short sale and had to be closed within 30 days. I email them via the address that was previously a good contact from my 2014 issues. I wait a couple of days and called again, leaving another voice mail. The guy who worked for them and lives down the street, no longer works for them, so I can’t go that route any longer. Not a single reply back.
Since we are on a time crunch, and I literally had days at this point to get quotes in before our offer expires on the property. I started calling other companies to get quotes and found a couple of responsive people to come out and give us quotes on the extensive repairs.
Since then, we have purchased the property and have retained one of the other companies to start working through the $ 30k+ worth of plumbing issues that were discovered by the inspector. Essentially we are replumbing all nine units, including all new bathrooms and kitchens, both out buildings and replacing everything between the buildings and everything all the way to the street. This work will be spaced out over the next six months.
ProDrain will not be doing any of it.

We had a slow leak in the upstair bath tub which was evident from some water marks in the ceiling. I feared that the repair was going to require hours of work tearing the ceiling up and cost a fortune. I’m so glad I called ProDrain. Greg came out and fixed it in a quick 30 minutes! I was so impressed by Greg’s thoroughness … he showed me exactly what the problem with the drain was and fixed it quickly. Fantastic pricing, and a very honest company. I’ll make sure to always call ProDrain.

One of the best experiences I’ve ever had with a service provider. I called a few minutes before they were closing and they squeezed me in for the next day. The woman I spoke to in the office was kind, knowledgeable, and accommodating as hell. She provided me with a lot of information and educated me about what might be causing my problems.
When Dan came out for the service call the next day, he was punctual, professional, and very patient explaining all of the options with me.
I couldn’t recommend this business more highly.

We had a few minor plumbing items that needed replacing or fixing from a home inspection report. In addition to questions to understand the scope of the project ProDrain asked to see the home inspection report so that they understood completely what needed attention & to what degree. I am very happy to report that the Unilocal community did not disappoint.
Brian arrived promptly on time (what service company can manage that these days?) & it wasn’t a four hour window… it was noon plain & simple. He was friendly, courteous & even interacted with my toddler who was curious about all the goings on.
And the cost of the repairs did not give me sticker shock like many home projects. I would highly recommend & plan on using ProDrain for any other plumbing needs in the future.

I have used pro-​drain for my apartments in troutdale Oregon. The first few years of using them has been great. I called them yesterday for an emergency service call on a Saturday. I called and left 4 Voicemails for the service tech that was on call to call me. They never did and I had to call Apollo which answered right away. I loved pro drains service but I still have a backed up drain and no one has called me.

I used them this morning for a clogged drain from the gutter down spout. He was able to unclog it to about 80 feet and I think that might be past my property line so I am going to see if that was enough to get me by for now.
The tech was right in the middle of the time window, fast, courteous and professional. I will use them again if I have any other issues in the future.

We had a problem with a toilet that was running water constantly — turning water off to it was all we could manage. Anyway, they were not cheap but a) they were able to get out here quickly b) they were up-​front about the cost (including an extra cost because we’re a touch out of their normal service area), c) the guy who came out managed to diagnose and fix the problem in under the half hour — including replacing another part that would have been a problem later (he asked before starting; I agreed; it added less than $ 10 in parts to the cost, so of course!) as it was getting worn.
Honest, straightforward, good service. And yes, they do charge a fee for coming out but it covers the first half-​hour — and they were very clear with me about that on the phone. I hope I don’t need their services again, but if I do, I’ll be happy to call them.

ProDrain was out today but failed to send the proper equipment to solve our problem. When I made the appointment, the woman said a scope would be sent, as I explained the drain ran under a tree. The technician who came didn’t have a scope, only a snake. He tried to snake the pipe but was only able to go 65 feet, about half of the total distance and said a scope would be needed.
They charge $ 105 for the first 30 minutes for work and service call fee, which was not explained to me prior to the technician showing up. I thought he was coming to assess the situation and give an estimate, but since he was here, I had him try the snake. So, basically at the end of the 30 minutes, I was charged $ 105 for the conclusion that my drain is still clogged. Not exactly a great value, I think. If the scope had been sent to begin with, I’d have an answer and know where the problem was and be able to schedule drainage pipe repairs.
I followed up with the office about the problem, and spoke to Andrea, who said that they don’t have enough scopes to send with all of their technicians. When I told her that when I made the appointment, the woman said a scope would be sent, she said my appointment booker wasn’t there, and that I’d have to pay another $ 105 service call fee, plus another $ 125 for the scope, for the first 30 minutes to have a guy with a scope come out.
Very disappointed.

I have used Pro drain twice in the last three months and could not be more satisfied with the results. the first instance i had an inspection of our sewer pipe. the appointment was made for 2 days out and Mario showed right on time, got on it immediately and took the time to explain everything he was doing in a clear and efficient manner. he was not here any longer than was necessary and when he left i had the peace of mind that everything was in good shape. i got a thumb drive to keep for my records and the whole thing was relatively inexpensive.
the second time i used PRODRAIN i had a clog in my line. i had rented equipment the day before and had not rented a snake that was long enough (only 1oo feet while the line was at least 125 feet plus nine or ten feet down. i called at 8am and had an appointment between 10am and 12pm. Eric showed at 10am sharp and had everything handled by 11am. again efficient, courteous, and pleasant to deal with. I also feel i got my money’s worth.
When you have a great experience with one individual you give that person credit. when you are equally satisfied a second time you know that this must be a company standard. from Andrea on the phone to both Mario and Eric coming out to provide service the whole transaction was seamless.
THANK YOU all three. Plumbers are the last people i ever want to have to call, but PRODRAIN will always be the first company i will call in the future.

I am so impressed with ProDrain, I could thank them forever. Lisa made scheduling a breeze, even with a unique situation I was handling for out-​of-​state owners with a small multi-​family unit with two units with multiple toilet issues (basically a nightmare situation). She responded quickly by e-​mail, was able to take payment over the phone, which makes it so much easier to handle a crisis like this from out of state.
Once scheduled, I was given a window between 10am-​12pm and the technician showed up promptly 10am, and was so efficient that he was out of here by 10:45am and it was a breeze!!! Overall, ProDrain turned into what I thought was a nightmare situation into the most efficient, friendly, cost-​friendly, and manageable plumbing. I definitely recommend!

This is a review for one of those less-​than-​glamorous housing problems — clogged drains! Eeeeyuck-​even thinking about it, but seriously it’s also less than glamorous to have water backed up anywhere in the apartment or house.
One of my residents’ bathtub is clogged and backed up which is also playing hell with her washing machine use. Called ProDrain this morning and spoke with Lisa, a member of their office staff who does the scheduling. Delightful person who got me hooked up with an appointment in record time. She even let me call back with the PO number because I had forgotten to write it up until the second she asked.
My past experiences with ProDrain have been stellar, so I know they will take care of business for me and my resident and get it right. As my fellow Unilocaler, Rose E., will tell you it’s a feeling beyond relief when you have the pros from ProDrain come out and get the job done. Their prices are reasonable, their techs are neat and clean and on top of their games, and their trucks are well maintained.
Call ProDrain and breathe a sigh of relief because the «eeeyuck» of your drain problem will soon be over and you’ll be back to not thinking about drain problems at all in short order.

The basement drain was bubbling up black silty stuff! Plunging didn’t help!
The internet is a large place, full of contradictory information about plumbing and plumbing services, but this time, Unilocal steered me in absolutely the right direction.
The ProDrain folks were easy to get in touch with and didn’t make me feel like a dummy on the phone (which is awesome, since it was my first time dealing with a Plumbing Situation). They were able to give me an affordable estimate based on the info I told them over the phone, and I made a next-​day appointment for a time that worked with my work schedule.
The technician showed up promptly, cleaned out the drain in no time, and then? Answered some household plumbing questions that had been weighing on me. It was super helpful, and I really appreciate it.
As someone who lives in near mortal fear of choosing the wrong home repair service, ProDrain’s promptness and professionalism put my mind (and my drains) at ease.