Reliable Income Tax Service

I absolutely would not use them again. They prepared a number of things incorrectly last year and when I brought it up got defensive and blamed it on me. The bad customer service did not end there. I’ve tried to get an issue fixed and have had to leave message upon message to get them to respond (its taken over a month) and when they finally responded the rudeness continued. I believe the son took the business over from the father. Maybe the son isn’t taking the stress well enough to handle customer service? I’m not sure, but I had a better experience years ago at H&R Block and that’s saying a lot.

I’ve had my Taxes done @ Reliable for 3yrs now. I am always excited to visit the staff and what other tax office do you know has a great end of the tax season party?!? For their clients!?! Great group of friendly, organized, professional and knowledgable group. They have a new location near me in Beaverton too! I think they’re great, they called me back;)

I was recommended to Michelle by a friend who had a great experience with her. I had her do my taxes one year and everything seemed to be fine. My mother-​in-​law used her as well We then went to buy a house and needed to get in touch with her. She did not respond to any of our calls or email. It took our mortgage broker several days to get a hold of her. Same thing happened to my mother-​in-​law when she went to refinance. Slowed down the process over a week. We tried to contact Michelle directly and through the main office. I tried to reach her again recently for our taxes this year and still no response by phone/​email. I would take your business somewhere else if you want someone who is easy to reach and timely in the response department.