Save Stores

This is a story about fortune, disappointment which then leads to a supremely happy ending. A friend of mine was moving and said she had a sewing machine– that had been sitting in its zip-​front case for the 15 years she’d been living in this apartment. She’d never opened it. She had no idea what I’d find. What I found was a delightful probably 80s era metal (heavy!) New Home machine. I plugged it in, and the light bulb still worked. Very promising! It did sew but it was obvious that this machine needed a MAJOR tune up and inspection.
After looking at Unilocal,I’d decided to come to Save Stores and Jimmy Calvert was the technician who assisted me as soon as I came in. I cannot say enough about him. He looked over my machine, acknowledged that the reverse was broken, there would be inside elements needing replacing and there appeared to be a major internal part that was quite likely broken– and likelihood of finding a replacement part was, well, none. So he gave me a quick tour of the newer machines that are super-​light and have computer touch screens and have very fun embroidery. I was enthralled, but the point of my visit was, «Hey– I was just given a free sewing machine. Dropping $ 200-​$ 400 isn’t in the plan.» He said they were about 2 ½ weeks out for repairs, and I took my claim check, wondering what my next step would be if it was indeed a lost cause.
Three weeks later I received a phone call saying my machine was fixed. I thought surely that was an error, and that I’d return and they’d say, «Oh, sorry– that was for another Kristi. Yours is indeed ready for sewing machine heaven.» But… I was wrong! Jimmy met me again and with bright eyes showed me my machine, now fully functional, tuned up, and the part that had seemed so broken on the outside turned out to be a loose bracket once the machine was opened. For $ 109 and change the machine has been completely cleaned, tuned, oiled, and threaded (so I can use my sharpie and draw direction arrows until I’m used to it) with a sample showing some of the stitches they’d demonstrated.
Ever the gentleman, Jimmy took my machine out to the car and we even shared some moments discussing our mutual love of fibers and fiber art and knitting. I’ll plan to return for regular maintenance and highly recommend them.

Well, I have now been here a couple times since November and the last time I stopped in the lady at the front desk called me by name! I honestly couldn’t tell you what her name is, so the fact she remembers mine after meeting once before for just a few minutes is quite impressive. Definitely goes to show they pay attention to their customers. Not only that, but my roommate (male) called in to ask if they carried a power cord for my machine, didn’t mention I would be coming in or anything… But sure enough, the moment I walk in the door I was met with «Hey Rachelle, are you here to pick up your power cord? I have it waiting right here at the front desk for you.» So, clearly she remembered what embroidery machine I had, as well. This place reminds me of back home in the small town I grew up in… That level of service you only get because everyone knows everyone… Or at least, I THOUGHT small towns were the only place you could find that… Great store!

After having a miserable experience at a Vacuum dealer elsewhere we ended up visiting this dealer and the experience was the polar opposite. They had the part we needed in stock and were incredible helpful, professional and pleasant. Well Done Save Stores!

I’m very impressed with the quality of service at Save Stores. I took in a vintage sewing machine that was badly out of timing in all ways. I maintain my own machine and generally know how it works, but this problem was beyond me. They were able to explain to me exactly what was wrong and what needed to be fixed. When I picked up my machine five days later, the stitch sample looked so perfect, and when I brought it home to try it out, it ran better than ever before, even after a servicing at another popular sewing machine repair in town. The work they did is guaranteed for a year, and the price is standard.

Extraordinary service, knowledgeable, will go the extra mile .
I went here as a last resort after a disappointing experience another large sewing center.
David helped me understand the problems I was having with my Pfaff, helped me choose a traveling machine and sort through the maze of sergers.
I highly recommend them and David Bacon.