Sears

I purchased a coffee maker from Sears. Purchase date was late October 2015. Now it’s January 2016 and coffee pot I purchased for over 100 $ is junk. No one at Sears store at Clackamas Town center is willing to resolve issue. Sears has 30 day return policy

Had a great experience in the store, but the entire delivery process was a nightmare. Ultimately, the drivers left our brand new washer and dryer outside in the rain for us to deal with. It was clearly explained to us at the time of purchase that the drivers would move our old units, put the new units in the laundry room, and haul away all of the cardboard/​Styrofoam that the new units were packaged in. None of this happened. When we spoke with the delivery manager, his solution was to offer that the guys come out six days later to finish their job. He wanted our new Kenmore Elite’s to sit outside in the pouring rain for SIX days! We were fearful that the units would get damaged so we had to have friends over to help us move all the necessary units. The delivery guys finally called to come set up the units. I explained that I didn’t need help setting them up, but they needed to come pick up the packing material so I didn’t have to pay to go to the dump. They gave me their two hour window that they would arrive by, but they flat out never showed up. Speaking with Sears corporate has been the worst process of it all. They don’t seem to care about our experience and each time I speak with them, they seem more disinterested. In fact, their solution was to offer me 10% off my next purchase. (Imagine my disgust when their only resolution was for me to order MORE merchandise for them to dump at my house. Thanks, but no thanks.) I am horrified at the lack of customer service. I’m only asking them to do the job that was clearly outlined to me, but apparently that is too much to ask. BUYER BEWARE! They may not follow through and have no interest in correcting any issues.

Standing in line waiting to pay. Cashier is having trouble with a transaction, won’t call for another cashier, has looked at me several times with out saying anything. Customer service has been going down hill.

I love the discounts and services in the Land’s End department. I like autonomy when I shop, so I don’t mind the hands off service. Check out is usually friendly, efficient and accurate. I only shop here during off times and I stay away from holiday shopping because of the increased crowds.
I’ve never had an unpleasant experience in my 20+ visits to this store. The other departments looks less well managed and messy, so I don’t explore beyond Land’s End.

I have been to this store three times. Each time for very specific items in tools. Oh and once for a washer and dryer.
The clerk who approached me during the washer dryer trip was so creepy that all I could do was constantly back away from him as he talked non stop. I am a 6’4″ black man who finally just turned and ran from the über creepy short white sales guy. First time for everything. Ended up buying at the Home Depot.
So I have been back to the store twice since. I have walked the long way around appliances to the tool section, just to avoid the creepers in appliances. Only to be approached by the dumbest weirdos I have ever done business with in a hardware/​tool department. I am pretty sure that my tool knowledge base was deeper by age six than the entire departmental force at Sears combined. Every time I leave shaking my head with disappointment in humanity.
Seriously, hire some old retired guys and gals who love tools. And know what tools are called. I ask for an angle grinder. Do not take me to drills and then try to convince me that drills are angle grinders.
If you are desperate for a tool and only Sears carries it, might I suggest a hammer instead?

I only come here every few months or so to purchase skinny jeans for my youngest daughter. She’s extra skinny and this seems to be the only place where we can find her style here. Nothing else interest me, nor my other older daughter. We normally go early morning, its pretty much empty with no other customers. Which is nice, no line to wait in. Plus without the hustling, she can take her time in the dressing rooms.

THE GOOD: I actually shop here once every couple of months on average. I like to peruse their clearance for a one-​off, surprisingly fashionable clothing steal. ($ 3 dress, anyone?) I liked it when they had the UK Style by French Connection line… bought quite a few discounted pieces. And, I got an extremely nice Land’s End swimsuit there this past summer.
THE «MEH»: I’ve never expected a great deal from their service, as usually I shop alone and don’t have any sales associates helping me. I’m definitely not a shoplifter, but if I were one, this would be an extremely easy place to steal from, because no one is around.
THE BAD: I was in there this evening, which was Black Friday. I get it. It’s Black Effin’ Friday. But, they had ONE cashier on their lower-​level womens’ section, and the poor lady (bless her heart) was a bit on the older side and not very quick. She was doing the best she could, and I didn’t have any place better to be, so I patiently waited in line to buy my one item. A minimum of 15 minutes passed, and I was standing in practically the same place.
Finally, they called two more cashiers up, so the line finally got some momentum. But, as myself and the lady in front of me were edging closer, we noticed another sub-​group of people sneaking in behind where someone else was checking out, rather than getting in the official (marked) line where they were supposed to. The lady in front of me, being a lot quieter/​nicer than I, said something rather passively, but they didn’t hear. Then, right when it was my turn to go up, the cutters also moved in and took what should have been my spot. So I spoke up, being like, «Excuse me, but we’ve been waiting here at least 15 minutes and the line is over HERE!»
My problem? The cashier that saw this happening took NO ownership or authority over the situation to organize or inform the line cutters as to where to go, leaving it to me, the customer, to manage the situation. Granted, I have worked years in retail (this being the first year for a while that I haven’t) so I know how to manage a line and will do so readily. Then, he said something like, «We’ve really got to enforce that line.» Like, YEAH, but you didn’t really do it, buddy! I did!
I get it… these Sears folks probably make minimum wage, may be seasonal employees, and their job is absolute crap. But, c’mon guys! Have some pride and leadership.

You might be one of the unlucky ones who moves into a new house without a refrigerator. And then FSA, Sears’ delivery service, will deliver one to you — but while they do this, they will scratch up your floor and also scratch up the door of the refrigerator. When you try to file a claim, they will lose the claim number, then say it is Sears’ responsibility, then when you call Sears, they will tell you to call «Sedgwick,» then when you call «Sedgwick,» they will tell you to call FSA again.
So you call FSA and they say, «This is the corporate office. Let me transfer you to the Portland office.» And you explain what happened, and they say they will contact FSA. Meanwhile, you get a letter from FSA saying that you agreed that the floor of your new house was damaged before their deliverymen got there. Which is a bunch of B.S.
Since you didn’t take a picture of your floor before the deliverymen arrived, you are out almost $ 200 to have the floor retiled.
That’s what happens when you buy an appliance from Sears.

Let’s be honest Sears is a lower end store, but there are things that they are good for, like hardware,. you dont’ go here looking for fashionable clothes. yp probably won’t be able to find sheets with a 600 thread count. This is a lower end department store. Take it for what it is nad you wont’ be disappointed.
This review hsas four stars because when i went shopping there aroudhn Christmas of 2011, they were virtually the only store who had people on the floor to direct me or help me.
This location is larger than the one at lloyd Center and they usually have what I am looking for.
One convenient thing about Sears is you can look online fo what you want and then use the website to see if the store has it in stock or not. you can then either purchase the item on line and go to pick it up (wait for email saying item is ready for pick up before going) or you can go to the store to look at the item to decide if you really want to buy it, knowing that they have it in stock. I have yet to go to a store and find the website to be wrong about an item being there.
It is a shame that since Sears adn K-​Mart became one company that Sears has not managed to improve on hw K-​Mart is run.

The 2^nd floor service here is terrible. I went to Sears a few months ago with a new lawnmower on the mind, too bad I couldn’t get anyone to answer my questions. I tracked down one worker who at least attempted to help but he clearly knew nothing about mowers as all he could do was read the basic info already listed. I can read just fine so he was of no use to me. I went to Home Depot for my mower.
Today I gave Sears another whirl. It’s Christmas time and I know someone who’d appreciate a bit of Craftsman under the tree. Once again, they failed to acknowledge my existence. I looked around for someone to answer my tool questions, saw a few workers, they turned the other direction, I gave up after 30min. Perhaps I’m not patient enough but the store wasn’t very busy and I don’t think it should be that difficult to locate a sales associate for help… that is what they’re there for.

Good place to buy decent tools, but you’ll have better luck checking online for stock of specialty items. I’ve had luck in the past with checking stock of something in particular, showing two in stock, and having one good one hanging on the rack. Luckily the parking garage is empty frequently, or else it would be a pain to park close to the tool department (upper floor). Is this better than waiting for a tool truck (Snap On, MAC, Matco, Cornwell, etc.) to come by my work and have quality tools for a decent price? Definitely. I just hope Sears is around in the future for the lifetime warranty.

I scheduled a washing machine repair with Sears Home Services. I like their flat fee and the repair man was professional and seemingly skilled. A part was ordered for my washer. I was called the day before the install appointment to say the part was backorded. I canceled the order and went out to purchase a new machine. Of course the part arrived the next day after the old machine was hauled away. The part was returned and I’ve now been fighting with Sears for a month to get a credit. Countless hours on hold and still no solution. I suggest using a smaller, more customer friendly business.

Sears Auto Center is a waste of your time and money. They seem to prefer waiting long enough for the right (dumb) customer to come in to make their money as opposed to volume/​customer service-​based sales. They wouldn’t honor the warranty on a tire that went flat on our used car and wanted to sell us a single new tire for $ 125. Ridiculous. Eat my rubber, Sears!

Do not shop at sears if you are having a large appliance delivered to your home. And God help you if the delivery people damage your property.
They contract delivery and installation to a company based in Florida called FSA. You will never be able get past the low level customer support people who can hardly speak the english language. We’ve been told numerous times they would send a claims person out and no one ever shows up. When we called to complain, they transferred us to «specialists» who were just as unhelpful as the customer support people.
I called Sears and actually spoke to a sales guy in the appliances department. He said it’s not Sears’ responsibility once the delivery people take the items from the warehouse. He could’nt have cared less. Not even when I informed him that not only are we never shopping at Sears again, but we’re telling *everyone* (and my wife has a huge family) to never shop there again.
If this review isn’t enough of a warning for everyone to stay away from Sears, just google «I hate Sears» and you will get literally hundreds of thousands of hits.

Well we know Sears is Sears. We go for the housewares sometimes, but mostly the tools and garden stuff.
It’s cool online because you can order all your stuff and have it ready for pick up at your nearest Sears location. Oooo, I think, perfect, because the last thing I want to do after work is go to the tools dept and ask some doofus for a creeper and Craftsman 3-​drawer intermediate box.
(the low rolly thing for getting under cars, and a tool box)
Ok, order online. Within 24 hours get the email that all my items are ready for pick up, go in.
Oh, you only have the creeper and I have to drive 2 miles to the distribution center to get the tool box? After the email said that my items were ready at the one location? That sucks my speech pathology balls Mr.Garrison.
So I do it, cause it’s birthday presents and birthday person is sitting in the car. At the distribution center I have to give the three tools (had to do it) behind the counter my phone number three times to track my order. Finally they get the box and put it in the car.
(Coindidentally as I am shuffling items in the trunk I bust open a Coke by accident and it sprays everything with a fine mist of sugar syrup).
Goddamn it. But at least the gifts were well received.