The Floor Store

This is a rating for Mike, the Costco Fooring salesman who works out of the Floor Store. Mike is awesome! He was really helpful and knowledgable about flooring, both carpets and wood flooring. While limited to Shaw products for the Costco program he has access to many other products through the floor store. He came to our house and brought product with him and then we went to the floor store where we looked at more product. Ultimately we did not use the Floor Store for the installation of of flooring but Mike did a great job and I would not hesitate to recommend him to help people with their flooring needs.

If you are looking for the best quality check this place out, great staff who really go the extra mile!

We had a great experience with The Floor Store from start to finish. We were in the process of buying a house that would need a total carpet replacement. We were able to secure one day where the owners would agree to be out of the house and we could have access to bring in estimators. We lined up a few to come in and measure, with the intention of then visiting their showrooms to complete the estimate. The Floor Store was our first stop, and we worked with Jay in picking out the right carpet for our needs and budget. He was incredibly helpful, honest, and friendly, an experience that was not necessarily replicated at other showrooms. When we decided to go with The Floor Store, we found that our job was assigned to the gentleman who had originally measured our house, but he was not as available as we needed. Jay stepped in right away and let us know he would be our contact from then on. He knew we were under some serious time constraints in getting the carpet installation done before our move-​in date, and was able to get us in on the dates we needed. Because we were still in the closing process, we were having some pushback from our loan officer because she didn’t want us to spend the amount of money that Jay was requesting for a deposit. I mentioned to Jay that we were working that out, and right away he worked with us to get the deposit down to a level acceptable to everyone. I can’t stress enough how helpful he was during this stressful process. When the job was finally done, not only did it look great, but their installers finished early! We’ve been in the house for a month, and so happy with the carpet. I’m not a huge carpet lover, really, so it says a lot that I’m so happy with it.
We have a couple of areas that we weren’t able to have done to due to our initial budget, but when we’re ready to proceed with those we are happily calling TFS again.

I didn’t pick The Floor Store because of the reviews here. I picked them because they are in one of my favorite neighborhoods and close to where we just purchased our first home. I have a good feeling about them, so it wasn’t surprising when I had a really pleasant conversation with one of the guys on the phone this morning to schedule a home consultation.
I hope that the service (and price) stays just as pleasant. I will update my review soon with the results.

Terrible job on our bamboo flooring in 2012. Didn’t match to/​patch the sheetrock, so there are holes in the walls. But more importantly, the stairs have massive noses (sticking up rather than being flush) on them despite having a pretty small tread width. I think every one of us in the house has taken a fall down them at this point. It was only midway through the job that they mentioned that this was not an ideal design. I wish they’d said up front «we can’t do anything with this stair design and wood, sorry» instead of selling me on something so dangerous.

Look at the photos and see for yourself the kind of work they do. ugh;-(
We went with Costco and The Floor Store thinking we would have a trouble free premium experience — that didn’t happen.
After spending upwards of $ 9,000.00 for product and install. We waited a month to get their «best crews» (they have 16 crews installing). They installed a Caramelized Strand Bamboo flooring the salesman Jim said was ‘excellent’ throughout Living, Dining, Kitchen, Family rooms. And carpeted 3 bedrooms and a hall.
It was a clic flooring so nothing to unusual, it had acclimated in the house for 2+months. I had pointed out areas of the floor to the salesman that I knew would need leveling or some kind of prep. He assured me it was nothing unusual and they did this all time.
When they started I saw they were working out of one box at a time. I told them the instructions clearly say to mix boxes. They insisted no it wasn’t necessary and even though they came back and fixed one of the really bad places you can see it’s actually more than helpful to follow the instructions.
What we found with the patch they did do was pulling up the floor and putting it back down leaves seams which are bigger. It just doesn’t go together the same way the second time around.
Problems: a mix between too big of gaps and almost no expansion/​contraction gaps, bouncing and height level gaps and general color weirdness as with no mixing of the boxes easy to see where one box ended and new one began.
The carpet they sold us has a running thread (which they didn’t inform us about) and I noticed a run had started where the installers put the closet slider door track almost right away. Big gaps along walls.
I tried to get the store to do a better job and they referred me to Costco Corporate where I talked with Cameron Smuck, the head of outside sales for flooring. His main concern seemed to be «were they polite, was their yelling?». Yes I told him they were professional no yelling.
I called again complaining and asking for something to be done or for a price adjustment and didn’t have my my phone call returned. The Floor Store had already sent me to them for resolution.
If you think about it Costco is not a good place to use for installed items where they just become an additional middle man that needs a cut of the product. And the Floor Store is too busy to do quality work.
I am usually optimistic and I try to work things out. But this was a big fail for me.

I needed laminate to replace aged carpets in my new home, and Jay came out and measured everything on his day off, good start. I picked out a laminate I felt I could live with for the next 10 years and we scheduled a crew to start on my move-​in date (a Saturday). They worked all day Saturday and came back Sunday, and would have finished it all but for lack of some finish materials.
The Floor Store did a good job for me thanks to their top notch installers, those guys really worked hard. If it weren’t for the materials snafu they would have 5 stars, but I’ll for sure use them in the future, overall they did a great job at a reasonable price.

I have been waiting for almost 3 weeks for a quote from the Floor Store for a Corian countertop (for them to install), plus ceramic tile for my floor, tile & glass tile for the backsplash in the kitchen. I was assured I would have the quote within a couple working days. After two weeks, I called the store & asked the original salesperson we had spoken to if they could email the quote. That was about a week or more ago & I still haven’t heard from them. The only conclusion that I can come to is that perhaps this is not a big enough project for them. I am very disappointed.

I based my choice of the Floor Store in large part because of the previous review. They lived up it.
I had to replace my 3.5 year old town home carpet. Very poor quality – thanks a bunch Renaissance! The Floor Store’s sales approach is low-​key, more like helping the customer to find the best solution for them. Ted listened to what I wanted and showed me a variety of carpets across a reasonable price range.
The installers were punctual, friendly, and very professional. I was very pleased with the entire process and love my new carpet.

I stumbled upon The Floor Store while trying to find a good local business to replace my store’s awful carpet. It was a fairly big project, with a lot of square feet and displays, that needed special handling. The owner greeted me and when I told him my needs he knew just what to show me. We went over the footage, time frame etc… and he was on the phone with the installer getting me a good price in no time. I felt very confident about his knowledge and understanding of a retail space’s unique needs. I considered checking into other places but somehow I knew, I needed to look no further.
You always go into these things with some apprehension and I was to be out of town the first day of installation. We had to have the store closed for the shortest time possible, and that meant they had to be really on top of it.
Not only did they house all our materials for the weekend so as not to disrupt our weekend business. They were on time, friendly, helpful and stayed into the night to get our 4 day install estimate down to 2 days with a couple follow ups. Allowing us to put back together the store without everyone being in each others ways. That made all the difference! I am quite certain we would not have been able to open by Friday (losing money every day) if not for their hard work.
I was very happy with the entire experience, and would recommend them to anyone.