The Home Depot

Home Depot sales… see previous review by me. for security door sales/​installation… Doors and handles selected at original sale (months ago) and I was informed that Installer is responsible to pivk all materials up from Home Depot. Multiple calls to Home Depot and visits to Home Depot to clear up when Installer would get doors and install them. Multiple calls to Installer because HD claimed several times that the doors were ready.
Allegedly installer measured my door frame. I waited until night before installation to phone installer and find out if they had both doors ready… Rep for installer said they did.
Installer shows up this morning with doors with no handles … and then told me I was supposed to get handles from Home Depot. Since I phoned yesterday to insure that all doors were ready and Installer Rep assured me they were this IS CRAZY!
Review of Kraft Screen Installers to follow. Sent Installer away and now I will have to return to Home Depot this morning. Hope I can get my credit card to reverse the payment:#:
At HD now. Received voice mail from door installer (I called their manager this morning). She said she has been calling HD since we talked and they have dropped her call twice.

You know, I get it. Not everyone who works at Home Depot can be a master of construction, or know everything there is to know about everything in this gigantic store. You know what I do expect? Customer Service. A «Hello» in the very least. Even a hollow «How ya doin’?» would be nice. NOPE.
I went to this store looking for blinds. The gal who worked there was busy with another customer. So, I looked around and stumbled on a group of dudes (they worked there) chit chatting in the back. After circling them 4 times, I finally walked up to the group and stood there for a solid minute before they even noticed me. I asked for some help, and one guy said, «Oh, I don’t work in this department» and stormed off… it took me a minute to realize he’d gone looking for someone. Seriously?! I mean, ZERO communication skills. C’mon Home Depot. This shit is bananas. What I expect is, «Oh, I don’t work in this department but let’s see if we can track down someone who does. By the way, how’s your day going? What room are you working on?» ANYTHING resembling some common courtesy, manners and general helpfulness.
This is not the only experience I’ve had like this. I asked some guys there about Refractory cement. They didn’t know what I was talking about. So, they looked it up — ok… you get points for that. Then they sent me away to isle 10 on the left side. That was the tile isle, and what I found was grout. Not cement. I eventually found my way back to the CEMENT. Surprise, no one there to help me. So… I looked it up on my phone. Within 60 seconds I realized that HD does carry it — but not in stores. All I had to do was order it online.
What a bummer. I’m not saying they’re all bad eggs. I’m not even saying it’s all their fault. I get it. I’ve worked retail a LONG time. What’s astonishing to me is to hear people complain about the idea that eventually, our jobs will be taken by machines. THIS IS THE EXACT REASON THAT WILL HAPPEN. Here’s my suggestion for anyone who cares:
A: Pick and choose your hires. This isn’t even quality over quantity. HD has decided to forgo BOTH of these things. I can never find anyone when I need them, and everyone I CAN find is either completely dis-​interested in helping me, or has no freaking clue what they’re talking about and no common sense to find someone who does.
B: Install little buttons in each department so when I need help, boom. I push the button, the right person comes to my aide and voila! Happy Customers!
I’ll be driving the extra 10 minutes to Lowes from now on.

I think it’s just me but maybe not. I seem to never quite nail my list in these big boxes.
For instance, I was looking for bricks that were 6 inches wide x the standard length. I saw 4, 5, 5.5, 7 and lots of large ones. The closest I got were 6×6 pavers. Aside from being far more thick than the rest of my bricks, the math doesn’t work.
You can’t find a replacement grill for a Little Smokey. There is no empty slot where they should be. Other than that, there is an unbelieveable assortment of accoutrements for your grilling needs.
BTW, why is there a thingie for a pizza? Who in the F grills a pizza?
Needed a Leatherman and a belt holster. Leatherman? Yes. Holster? No.
Needed a strap. Had to buy a package of 2.
I think you got the picture by now.
This store and I do not work well together.
Extra star because my wife always seems to find what she needs. Except for that one time.
Happy wife, happy life.

I would give a half star if I could. Everytime I come here I can never find anyone to stick around and help. Or they say they will be right back, or they will find someone who works in this aisle to help us, and they never return. I hate this store and really wish there were other better options nearby! We have been waiting now for 20 minutes with several associates walking by, succeeding in not making eye contact.

Found this Home Depot to be excellent in terms of service. We were asked in every department if we needed help. This was a Sunday morning and the store was pretty empty so am thinking if people complain about service it’s because there aren’t enough sales people when it’s busy. The service people here have the best intentions!

I walked in. Wandered around clearly searching for a helpful human. Several employees walked past me, but I wasn’t greeted once. I actually chased one person down who pretended not to see me. Thanks for the awesome customer service… I’ll be visiting the airport HD from now on.

Very disappointing visit to the Jantzen Beach (Portland, OR) store this morning. Wanted to buy a $ 1,200 Whirlpool Duet ventless dryer and discovered that they won’t «install» this item in my area. This type of dryer is actually way easier to install than a vented one. It requires the same cord that vented dryers use and a small drain hose that is less problematic than washer drain hoses — items they «install» without question.
I was given no reason. The manager I asked to see simply said (over and over) that they won’t install the item. Again, no reasonable explanation, and no alternative suggestions.
But I found a great alternative… Lowes! They don’t have any installation issues with a ductless dryer; they haul away the old one at no cost v. $ 15 for HD; and they matched HD’s price without batting an eye.
I’m thinking it’s time to sell my Home Depot stock and buy some Lowes!

Have done two do it herself classes at Home Depot. Teresa is great. She is honest helpful. I’m looking forward to all her classes!

I’ve never felt worse after being «helped.»
I went into this location, really excited to pursue my first DIY project using reclaimed wood and black iron pipe. The employees there were rude and demeaning. Apparently DIY projects are the bane of their existence, and instead of educating people, they’d rather do sub-​par work and make you feel dumb. The guy who was ‘helping’ me even told me that he ‘hates people who draw schematics for pipe projects.” That would be me. So, he hates me. I haven’t slept in weeks…
He said no one knows how to measure pipe correctly (see bottom for irony). I said there’s no resource online for this — since you’re an expert, perhaps you can make the world a better place and write one? He just laughed. I guess it’s easier to be rude forever than to take positive action to improve the situation. Anyways, after much back and forth, he finally said he’d cut the pipe — I’d have to come back in 2 hours.
When I came back, he and another employee were bad-​mouthing us «DIY-​ers.» They didn’t know I was behind them grabbing the cart of pipe. Anyways, paid for the pipe — cashier was awesome, super sweet. I got the pipe back up to my garage, — sure enough, the guy measured my support beams incorrectly, adding 2 inches to the length we’d discussed, so they’re longer than the table top. I can’t use them. Ha! Fantastic fail.
I think the worst part is that I have to go back there to get this fixed. Ehhhh.
I’ll head to Lowe’s next time.

Service is quite poor. Staff is there just not helpful or willing to answer questions. I much prefer Lowe’s which has same types of items but atmosphere and service is far superior

It’s a home depot. I wouldnt call myself a fan… since I am rarely a fan of any place this large and impersonal. I have (more than once) had panic attacks at stores like this one. Not this exact one… but you get my drift. But after quite a few trips to my local Home Despot, this place works just fine for me. I usually don’t have to loiter too too long ebfore I find someone to help me. And help me they do — even if the answer isn’t the one I’m hoping for.

Home Depot ruined Christmas!
Well, okay, maybe not that bad, but they did sell me some Christmas tree which proceeded to completely fall apart a few days after getting it home. It’s a week-​and-​a-​half until Christmas, and it looks like some tree you’d find in a house in mid-​February.

Great selection of products. Good prices. Very poor customer service. And I’m talking about this store specifically. Every time income here there is an issue. Today I had to show the clerk how to enter a product into her computer.

Good service, knowledgable staff, decent prices (compared to other stores). It’s always fun going to the HD

There was a total 1 out of 6, willing to help me get my key made. I had considered buying a new front door and perhaps a pedestal sink AFTER I got the key (not for proposed front door). However NOBODY was willing to give me the time of day. At first I thought it was because I’m a woman? Then I asked women and none of them would so much as page an associate to help me. For a job that take 2.5 minute, it took 20 minutes to find some help. It felt like searching for the Keymaker in the Matrix.

Other than the fact that I frequently spend more time looking for an employee to help me than time spent actually shopping, this us my go-​to place for supplies.

We just ordered a bay window. It was a great experience, especially with a price at least half as much as anywhere else and it’s a Milgaurd! Unfortunately there was a little error in the order but they handled it so wonderful and quickly worked to make it right.
Mark also took time to talk about it with my father (who is installing it) answering questions and explaining things very clearly. We are very impressed with his knowledge and we are very thankful for the great service!

Home Depot and Lowes might as well be the same store. Lots of inventory. Ok prices. Absolutely horrible customer service, that is, when you can actually find someone to talk to.
If you have a question or need more than basic help, be prepared to wait, and wait, aaaaaannnd waiiiitt.

We recently discovered that our new-​to-​us home needed a new dishwasher.
After browsing the Best Buy selection, we were left lacking. We wandered to Home Depot (as much as someone can wander with a 1 year old in tow.)
We found one we liked, with the help of a nice gal in the appliance department named Sarah. She helped us get installation set up. We were excited, and happy it was so smooth.
We coordinated some dog care and child care for the saturday afternoon that the installers were going to come 2 weeks later. The GE installers, walked in, looked at our connection and told us that they couldn’t install our dishwasher. WHAT? GE told us that Home Depot should have asked us about this so we wouldn’t have had an issue. Home Depot never asked.
Apparently we had a connection they are not allowed to use to connect our new dishwasher. So, we were left with our old dishwasher that was broken, and now our new dishwasher that was uninstalled. After several layers of management later, I became frustrated that I couldn’t get it installed. After some very clear insistence on my part (including that the new person coming in would be able to haul my stuff away, and that I didn’t want to pay for any additional costs) I finally got A1 (one of their contractors) out to install my dishwasher. No complaints about A1, he was very professional and quick.
Home Depot, I leave you frustrated at your customer service, lack of follow up, and general disruption of my household for an easy install.

Sorry to see so many negative reviews for this location. I’ve never had any bad experiences here personally, save some missing parts from a p/​u internet shipment or two, and these were dealt with swiftly and satisfactorily, each time.
As an aside note, for anyone interested in local history, this very site where HD sits used to be home of the Jantzen Lanes where I bowled league as a kid and even owned a local record or two (*shameless tooting of own horn*). Not sure why they shut down the Lanes, they were sure always super busy, back in the day…
But come to think of it, you could easily acquire all the materials needed right there from the Home Depot, as well as the sub-​contractors to do the heavy, dirty work for you, to build your OWN dang lanes! Build it and they will come, baby. I might even be compelled to don some old, very tacky bowling shirts and shoes, if they’re not too ill-​fitting… and try to get to the front of the line to inaugurate the project!