Upcycles

I had my bike taken in for a tune up. Kai really knows his bikes and was willing to teach me all the little tricks about brake adjustments and casette replacements. As far as the casette replacement goes, many shops were unwilling to change out my 28s to anything higher than a 30 without replacing the dérailleur. He eyeballed it, assured me he could put a 32 on there, and it worked! He also trued my wheels and showed me the art of wheel truing. He is super friendly and for the work he did, his price seemed very reasonable. Highly recommend!

5 stars! Best bike repair ever! Nice non intimidating atmosphere, dropped off my bike at 11 done by 1:30 and for a better price then most others I’ve been to. No complaints here what so ever I will be back many times in the future but today I ride!

Upcycles does it again for me. Friendly. Knowledgeable. Great service. Fast. In my neighborhood. Those things don’t always go together. The day I moved to Portland they became my shop.
I came in for some adjustments. Instead of doing them and then me having to come back again and again, aka $$$ for them, he referred me to another shop to get a professional fitting first.
After my fitting I came back to Upcycles and they finished the job, working with the other shop that did the fitting.
Gotta love the fact that he would rather my bike got set up right, then him make all the money.

wow! SO nice and helpful!

Spending the majority of a day looking for a cycle appropriate for longer rides and feeling disappointed, I dropped by UpCycles as last stop on the way home (my first time checking the place out). I looked around the shop and spotted a nice, appropriately sized cycle built on a Trek 1220 aluminum frame. For a very fair price, Kai offered to re-​outfit the frame with a combination of new and gently used parts suitable for bicycle touring. Further, he was able/​willing to accommodate the somewhat small timeframe I had available (as a decent length over-​night ride out of town was planned for the following weekend). Kai got to work on it Monday, and I was able to pick up the finished project Friday evening. The cycle felt comfortable and solid– I had an enjoyable, problem-​free time riding that weekend (which, happily, continues to be the case).

Kai & Crew are just what you want in a bike repair shop: honest, fast, and reasonable. Their place is small and unimposing (and what’s wrong with that?!), but don’t be fooled you if you care about stuff like that. They know what they’re doing. Go there. Get it fixed. Get on the road.

This shop is awesome. Kai is honest, super nice, and always takes the time to explain things. He tuned up my bike and changed my chain and brakes for super cheap and had my bike back to me in no time. Take your bike here!

I always have a great experience when I come in here, although I’ve only ever come into buy things or ask questions, so I can’t speak to their service regarding tune-​ups and things like that. However, they have always given me space to change a flat, and multiple times have offered to give me an old set of nylon levers when I didn’t have any, or an old bike light they had laying around, for free!
I don’t have a lot of money to spend on fancy stuff, but whenever I need a new something for my bike, I buy it here. Always knowledgeable and friendly, they will take time out from their busy day to answer questions or offer the advice you need. Great neighborhood shop.

Kind, knowledgeable, funny and generous with their time, I’m inclined to still see Mark & Kai for my maintenance needs, even though I don’t work in the neighborhood anymore, and live 6 miles away! They always seem to do more than I asked for, for instance drilling a hole and reattaching a floppy mudflap this last time. Support!

I wish there was a way to rate it 0 stars. These guys are thieves. Took my bike there and they seemed nice enough. A week later still no call about my bike being complete. Showed up and they were done with the bike, but had done a bunch of unauthorized work. The excuse I got was that they could not do the chain without replacing the cassette. They could not adjust the brakes without replacing all the cables. Complete BS. The bike was only about 200 miles old and the old parts are missing.
STAY AWAY, You will get screwed.

I needed a new bike seat, so i roll up to the closest bike shop and there it is, a lil hole in the wall… No bike rack outside, it irritates me!!! what the hell a bike shop with no bike rack outside??? i open then door and a nice guy says «HI come on in!» His name is Mark, he puts my bike up on the rack, puts on a new seat, gives me an entire tutorial of my gears and shifters!!! this guy is RAD!!! this place is RAD!!! i get it now, it’s a bike shop BRING your bike inside haha I’m very very glad that i opened that door! this place is AWESOME service and great product!!!

Without these guys in the neighborhood, I could be a broken run down mess! I bring my old Univega in limping thousands of miles past due every few months and demanding it back asap! Mark & Kai both always go beyond my expectations to deliver and keep my old commuter poppin’ along with tips and ideas of frugal ways to keep my bike at peak performance. I have a story from every service with a happy ending, thanks guys. Highly recommend.

From working on an ancient pedi-​cab (so I could tote my elderly mother around town) to repairing my found stolen bike so it was better than new, I have developed a great deal of respect for Upcycles. There is nothing remotely pretentious about the place or the people who run the shop, and they have showed me and my family nothing but kindness and compassion. When I think about a great Portland neighborhood business that respects its community and its patrons, Upcycles comes to mind first. Thank you to Mark and Kai for keeping my wheels spinning smoothly.

Great service nice guys!

Absolutely the best! Kai is the nicest, and does great work at a great price. It’s great to have a place like this in the neighborhood that I’m happy to support!

I gave UpCycles a call because they are right down the street from me. I first talked to Kai, but when I brought my bike in, I spoke with Matt. What I really liked about Matt is that he explained the mechanics of my bike to me. I mean, typically, if I have air in my tires, I think I’m good to go. He explained that my brake pads needed to be changed (It had been recommended previously that I just get them adjusted), I needed a new chain (the teeth were stretched and make it more challenging to pedal and could affect the crank… or gasket. something), and how to cut down on my spokes brakes, by changing the whole wheel instead of just the tube. The tire that was put on the bike was actually less than what I was quoted. I’m always for paying less than what I was quoted. Matt said if anything went wrong, to just bring it back in. It took longer than it was initially supposed to, which made me a bit upset, but I did receive a phone call and when I went to pick it up, Matt even stayed longer than the posted hours to wait for me. Add in a great Unilocal*deal that gives me $ 45 worth of service and I paid $ 30 for it and I’m gonna be pedaling for joy!

We have had nothing but great and timely service at UP. Our repairs seem to be done quicker than they let on and the prices are very reasonable. They even put me in touch with someone who was selling a road bike that I ended up buying. I would recommend the shop to anyone but be sure to call fist to gauge how busy they are.

Kai and Mark are both really great guys and awesome bike mechanics. I have been going to them for about six months and they always exceeded my expectations. Not only did they put my bike together in record time, but they have also been prompt with all of my minor bike service needs.
I rarely go to any other bike shop and I would absolutely recommend UpCycles to anyone who desires a shop that is 100% awesome and 0% pretentious.

First time I went to UpCycles, last summer, I received good service and a great tuneup with brake pad change for $ 50 and it acted like a brand new bike after. Therefore, I naturally took it here again after checking in advance to make sure I could get it serviced over the weekend to pick up by Sunday. When I went in, Mark recommended a new chain but said I could still get it by Sunday. Also gave me some recommendations as I’m in the middle of shopping for a new commuter. However, I didn’t even get as much as a phone call on Sunday, so shortly before closing (after having no bike all weekend — a big deal for someone without a car) I walked over and turns out they hadn’t even BEGUN to work on it. Kai first said to come back the next day, then said he’d try to work on it tonight, but then said he wouldn’t even replace the chain without replacing the cassette, and so actually it’d be til at least Wednesday before I could get my bike back. With my workplace being almost 5 miles each way and not easily accessible by bus, this was not realistic, and really, I would rather give my hard-​earned money to a place I can trust will have something ready when they promise. Bike shops in Portland seem to have the attitude that good service is optional, which is really too bad. Ended up walking over to Cascade Cycles afterwards and buying a new commuter bike, and because of how GREAT they treated me, plan on taking my older bike to them for a tuneup instead.