Verizon Wireless – Cellular Plus

This is not a Verizon store and they do not know the Verizon plans!!! I spent an hour on the phone when I got home straightening everything out with real Verizon folks. What Dan, the manager, told me I had and what my new costs would be were totally incorrect. He also signed me up for insurance that I specifically said no to. He didn’t want me to read what I was signing either. In addition he is pushy, sells you stuff in bundles so you don’t notice some of what he includes is outrageously priced. Do not go here. I think their tactics are almost unethical.

First off this is NOT A VERIZON STORE. This is a store that also deals with Verizon products. I stopped by 3 times to find out info. First time a young woman named Emma helped me, she was very friendly, informed, and helpful and gave me all the info I needed to make the decision to upgrade.
Second visit was apparently just as they closed. The guys inside went in the back and switched the lights off and locked the door and ignored us rather than just saying they had just closed for the evening.
Third time went in and dealt with the manager Dan I believe his name was. He was as friendly as dealing with the DMV. I told him about the night before and that I thought it was rude, he responded with «anyways» thought it was very rude and not what I would expect as proper customer service in the private sector.
I decided to go to the real Verizon store after another run in with another fake store that tried to scam me.

Went in 9÷20÷2015 and worked with Austin. Nice kid but a liar. Promised rebate, free leather case for LG G4 but the promotion had expired at the end of August. Manager wasn’t willing to accommodate me and make me whole for the lies told by Austin. Going to take the phone back and go to the Verizon corp. store in Clackamas.

These guys are willing to spend time with you to make sure you get what you’re looking for. I have been in there to ask questions regarding an app and they take the time to explain. Customer service is excellent.

I have been a regular at their previous location, the team here is amazing and very helpful. Dan Brady, the store manager is great! The customer service is always very reliable, welcoming and speedy! Basically my greatest experience with getting things taken care of and in the best environment with verizon has been with this team. You won’t be let down I guarantee it! And thank you Dan and your kick ass employees for your incredible service.