Cold Stone Creamery

I have mixed feelings about this place. There ice cream and sorbet was good. Except the employees were nasty and it seemed like they were oblivious to the fact that there was a line. I got their tangerine sorbet thingy and it was amazing!!! It’s really quite unusual how they make it though, they scoop out your ice cream and all the ingredients and mix it together on this black stone counter thingy and then put it into your cup. It’s a bit unusual but their tangerine sorbet thing was really refreshing but they put too much pineapples on mine and not enough of the white cake. Also their seating area had barely any tables or chairs and their furniture was old.

I’m a avid ice cream eater and a huge fan of ice cream in general. I try just about any ice cream place/​chain I come across– I’ve been to this Cold Stone branch 3 times in about 2 years– twice in the last 2 months. I may not go again unless I absolutely am craving ice cream and Cold Stone is the most convenient place. This is the only branch I’ve ever tried.
Ok, first of all Cold Stone is all about the show of making your selected sundae/​ice cream combo in front of you, that is essentially the only draw of Cold Stone. The ice cream/​sundaes are WAY overpriced, however I will give credit for the interesting/​inspired sundae combinations.
Again, these chains are all about presention/​the flashy creation of ice cream sundaes. You tell them your order and they plop your ice cream/​toppings onto a marble slab and mix it/​chop it up with a crafty hand tool and then smush it into your selected cup size (like it, love it, gotta have it– very gimmicky). I guess you could argue that this leads to a more balanced sundae in the sense that every element is mixed in well, blah blah blah. All I know is when I receive my Sundae– It has already started to melt and get sloppy– which added to the fact that they tend to over stuff the cup in the first place is a recipe for a drippy mess of a sundae. EVERYTIME I’ve been here with different people we have all had to use the next largest cup size up to contain the mess of our melting sundaes, can you say waste? I nitpick about this issue because the 3 times I was handed my sundae I instantly had to do an emergency clean up operation around the edges of my sundae to prevent meltage from dripping everywhere– the servers have not mastered the art of putting the appropriate amount of ice cream in the cups (i’m not complaining about generous portions, but in this case it is not a good thing). I actually got called out by my friend who accused me of starting to eat without her– when I was merely trying to prevent a mess. This also becomes an issue because after you get your sundae you move awkwardly down the counter area to the register to pay, and I always fumble the balance of managing my melting sundae/​paying the overpriced cost of it. The whole set up of the ordering area is rather awkward and poorly thought out. You should have to pay BEFORE you receive your sundae. I’ve seen this process of paying after getting your sundae cause a back up/​extended wait period addressed in other reviews.
My 2^nd and most damning complaint is the ice cream is not great at all, its crazy sweet, almost sickeningly so. God forbid you order a sundae with lots of added sweet elements such as candy– a recipe for a unpleasant post ice cream experience. I have NEVER not felt gross after eating Cold Stone– that feeling you get after you eat something sickeningly sweet. I DO NOT KNOW HOW people manage to choke down anything larger then the like it size (Cold Stone language for small) without feeling sick. Also, some of the flavors are down right artificial and weird tasting (eg cheesecake flavor– gross). The ice cream is not worth the price at all, and the toppings are overpriced as well, almost a $ per topping, really!!!
In short– the ice cream is not great, the method of mixing the sundae leads to prematurely melted/​slushy ice cream, and its overpriced. There are surely better ice cream places to frequent. I will give it 2 stars based solely on the sundae ‘options’, as in the interesting mix combinations and the abundance of available toppings.

ColdStone Creamery is like private parts… you’ve seen one you’ve seen them all. I will agree with other Unilocaler’s that this location seems a little crammed. I have been here on more than one occasion during the summer where the line is out the door.
This most recent visit there was no wait at all. We ordered some new desserts. The misses went with «Brownie ala ColdStone», I went with «Churro Caramel Crave» and the little one had Strawberry Ice Cream with Rainbow sprinkles. The dessert plates took quite a while to prepare, you’d think they had to go to Mexico to get the Churro’s. My two ladies were more than half way through their desserts by the time my was ready. As soon as I sat down they both turned their attention to my treat and started hammering away at it. The best part of my choice was honestly th Churro’s. It’s not that the Ice Cream was bad, it just nothing special (French Vanilla). The Churro’s were fresh and tasty (maybe it was worth the wait for them to import them from Mexico) In the end all 3 of us ended up eating mine.
The two girls working in the store could have been a little more perky. No hello, thank you or anything, they just got you your order and sent you on your way. I’m sure slapping ice cream around on a frozen metal block isn’t the most interesting of jobs, but at least pretend like your having a good time.
Next time we’ll probably check out the newer location down in Fishkill.

I enjoy the ice cream but it is severely overpriced. The store is setup backwards and they jam people in like sardines. There are lots of better (and cheaper) ice cream places in the area.

What a disappointment. The ice cream here has that gummy consistency (what do you call that stuff — guar gum)? Anyway, at $ 5 a serving, this should be amazing. Take me to Joe’s Dairy Bar instead. Soooo much better.

Inside is your typical Cold Stone, which should excite me. Unfortunately, this location does not live up to the Cold Stone name. Not only have they refused my birthday coupons on numerous occasions (the birthday club allows for free creations on one’s birthday, but not this one) but they «run out» of free ice cream on fundraiser nights almost immediately. One would think they would prepare for more than 20 guests, especially if the hours are from 5−8pm. This bitter experience aside, I once received ice cream with a hair in it and the service is rather slow for the Cold Stone experience. I have no better alternative to offer in the vicinity, so for now this sub par shop will have to do for me.