Avis Rent A Car

This is one of the worst companies I have ever had to deal with. Don’t be fooled by their low prices. Case# 15 673 248 I purchased a van to rent for the day for a wedding, I returned the van late by 2 hours. Totally my fault. However they told me the extra charges after I returned the van, Which is more than a regular 24 hour day rental. So I said I’d keep it for another day. They said No. Sorry you already gave us the keys that were 1 foot away. Then after dealing with a very rude manager they had me sign off that the van was returned, only to send me an email later on saying that their was a 1″ scratch on the front Bumper. Totally a BS call, But now trying to make me pay for a new paint job. This is all because I tried to argue with the manager. DON“T BUY FROM THEM.

Tony is amazing, no other thing to say just a great guy, great service, really customer oriented.

Beware!!! I rented a car through Budget Rental and I guess that Avis bought Budget so this is where I picked up the car. The store says nothing about Budget so I drove right past it the first time. The prices are great… I reserved through
…much better prices than going through Budget. The car was fine, got in and out of there quickly… no long wait for the car. BUT… the day before I was returning the car I called to make sure that when I dropped off the car, someone could give me a ride home. They assured me that they would be able to. When I showed up the next morning, I was told (by the mgr, Tony) that they didn’t offer the service… period. I asked how I was supposed to get home? He really didn’t seem to care and didn’t seem willing to take responsibility for his employee who gave me incorrect information. It took a bit of «conversation» to get him to offer a cab ride, but the cab was going to take too long to get there. I only live about 2 miles away… I told him I would walk… but, I would not pay for the car rental (2 days). He agreed to that and I had to walk home. NOT my fault that the employee provided incorrect information… Tony did not handle this well.

We have rented with them a few times for our road trips. Tony is extremely nice and friendly, and it is apparent he takes pride in his work. Their prices are fair, cars are nice and they make it super easy.

We rented a car from this location last year and again this year for a long trip and the experience was great both times!
Tony is great and very good with customer service. He always gets us in a car quickly and gets us the car we need. The prices are great and the cars are always clean.
I would never imagine having such great service in the middle of Poway for a rental car, but I will always go back to get my cars there from now on!

This location is very convenient and easy to get to. They have rock bottom prices and are open late on Sunday’s which is why I’m giving them a great review. Cars are always ready, clean and available. The staff definitely tries harder and it shows. Thanks for providing cars with great gas mileage and reliability.
Take advantage of their deals by prepaying and combining offer codes from

Rented a full size car for a week drove out to the Grand Cyn, Sedona and Las Vegas. Received a free upgrade and free satellite radio. The car was great, pretty new– still had that new car smell and only 5k miles on it. The service was nice, friendly and efficient. Cheaper than renting from the airport.
Would rent from them again.

I needed a rental car for a quick business trip up to LA. After searching for a few rental car companies locally in Poway, I found Avis to be the cheapest. The online reservation site was very user friendly. When I arrived at the store front, the whole process was flawless, and I was in and out within 10mins.
*Benefit– Avis is located in a shopping plaza with plenty of parking. It was perfectly fine to leave my car parked in the lot for 8hrs+ while I jetted to LA and back.

This location has one of the worst customer services in the industry. Don’t waste you money and nerves.

I made a reservation for a car Monday morning before work. (My car was totaled)
I went there in the morning and the guy said I didn’t have a reservation… I had the paperwork and the guy said «well we don’t have a car for you so… Sorry.»

I needed a car for a couple of days — so went online — booked the car for the next day — and was happy with cheap rates and a great car for the economy version. In fact it was waaaay better that the other hire car I had from Hertz as the deluxe card and as a gold member.
I’d rent here again — service was fast and efficient — and a great car. An unexpected delight to have things work.