Baskin-Robbins

The ice cream is amazing as as it will ever get! Predictable as always. =) I am only giving it a 3 star rating because the service is REALLY REALLY slow. I hate to say it, but when businesses are staffed by teenagers, it tends to be the case. Won’t prevent me from coming back in the future but it makes for more of a drawn out experience.

Always good service came in for a Banana Split for Banana Split Day delicious as always and good customer service Oreo Malt Madness looks good

The only thing I can say that was good was the ice cream. Service was horrible, and it was my birthday. I’m picking a New location for ice cream. This one has lost my business.

Rude service, bad management, horrible owner. Don’t give these people your money, let them go out of business. They loose my support. I will go to coldstone in Poway next time if I want ice cream in the area.

I walked into this Baskin Robbins on Veterans Day with my twin boys to request the complimentary scoop of camoflauge ice cream and small cone that had been advertised on national lists honoring Veterans on their day. I had planned to enjoy my complimentary cone, and purchase a cone for each of my sons. You can imagine my disapointment when the young lady at the counter told me that the Poway Road location (a franchise) was not participating in the event. I thought it was a poor choice for management to opt out of honoring Veterans like myself. I asked myself, was one small scoop of ice cream really too much to provide as a thank you for a veteran? Many merchants in Poway, and throughout San Diego county welcomed Veterans, providing discounts, or complimentary items (a complimentary movie was even available in Poway to honor us veterans). Needless to say, I left this Baskin Robbins, and the store lost out on my purchase for my sons. I spoke with a family member of another veteran outside the store, and shared my experience. The woman said she was angry, citing the fact that her father was a WWII Veteran, and Basking Robbins made the wrong choice, message being – you’re not worth the price of one small ice cream cone. Mindful that the franchise rolled out their November campaign of camoflauge ice cream, with big sales so far, was it worth the loss of business from at least two Veterans?
I’m hopeful Baskin Robbins will reconsider their way of supporting Veterans, and avoid what may be perceived as false advertising on a national level. When a franchise store chooses not to participate in a national campign, that is reflective of the retailer as a whole. Baskin Robbins, as the #1 ice cream retailer in the USA, a percentage of sales on one day in the month going to a non-​profit is comendable; an in-​person support one day a year is much better. San Diego county is home to the largest Veteran population in the U.S., and we have strong purchasing power. I wonder how many Veterans may read this, and think as I did… I’ve experienced better.
Mona A.
Poway, CA

Getting more and more crowded… yay for the awesome new flavors. Love the watermelon chip!