Gordon Poelman, DDS

This office seems very hyper-​focused on money that it became a personal turnoff for me as a customer.
I began visiting the office in 2013 and didn’t have insurance at the time. The staff suggested I take advantage of their office insurance plan, which required I pay $ 500 for the first patient and $ 300 for subsequent patients. The fees would cover two cleanings for free and give 50% off other services such as fillings. I paid $ 500 and only took advantage of one cleaning and some x-​rays, which was my problem, however, it would have been nice for the office to contact me when scheduling cleanings to say «you have this much time left to take advantage of the cleanings you paid for with our insurance plan.» In the end, they had $ 500 (plus more for my kids) and I received one cleaning and some x-​rays. Again, my problem, but a customer-​service-​focused office in my opinion would help inform the customer better.
When I received Delta Dental insurance through my employer, I contacted the office to let them know I now had insurance and made cleaning appointments for my husband and two girls. Although cleanings were supposed to be free with the plan, I was charged $ 130. It wasn’t clear why and no one on staff had an understandable explanation.
I then had two fillings (again supposed to be covered 80% on my plan), and received a bill for $ 230. When I again inquired, there was staff confusion as to why I was charged that amount.
Upon more research, I discovered this office was a Delta Premier provider and not a Delta PPO provider, which meant I paid higher percentages for services. The office didn’t inform me of the difference between these two designations — which again they don’t necessarily need to — but in the interest of educating the consumer would have been nice.
I was also charged an additional $ 50 per filling because I was given white fillings. I’m sure I would have chosen white when asked, but I wasn’t asked or informed that white fillings would be assessed at an out-​of-​pocket cost. I called Delta Dental for this information, because the staff just explained the $ 50 per extra filling costs as «your insurance didn’t pay our contracted amount, so you have to pay the difference.»
If you visit the office, they will ask you for your credit card info up front so they can charge your card if you haven’t paid your bill in the time frame they request. I had experienced identity theft with a recent card (not through this office), so I didn’t provide my credit card info, but be prepared for them to call you and ask you to pay over the phone if they’ve sent a bill and you haven’t paid within their time frame.
Perhaps a personal pet peeve, but offices that are so focused on «pay us, pay us, pay us» with little no other customer interaction, gives me reason enough to switch offices, which is what I did.
I was insured, and still paid this office nearly $ 400 in less than a year — for things I might not have had I been better informed.
The dental services provided here were perfectly adequate as an FYI — but the vibe of the office and staff become a reason for me to go.

I had my first visit with Dr Poelman yesterday. I broke a tooth over the weekend and I was very fortunate that he was able to fit me in immediately (especially with this being Christmas week). My entire family and most of their friends are HAPPY patients of the office… & now I know why. The office is beautiful, the staff is very friendly and Dr Poelman is a complete professional. He and his staff put me at ease and didn’t ‘shame me’ for avoiding the dentist for so long. I would highly recommend them to anyone!

My family and I have been patients of Dr. Poelman for over 10 years. He is a consummate professional. The staff is terrific and hygienists are very good and don’t hurt you during cleanings!!! The office is immaculate and his equipment seems very cutting edge. He can create a permanent crown in house without waiting several days. And above all, he and his staff have a nice sense of humor. I highly recommend.

Kelly McDaniel is one of the best hygenist I have ever had! Not only is she friendly, but she really knows teeth. She continues to remind me of the importance of flossing! You can tell she keeps her tools well maintained which allows her to work quickly. She is always very gentle and concerned of particular areas of my mouth where I have more production of plaque.
Dr. Poelman has worked on a few of my teeth recently as well. He was able to get all of the necessary things I needed done in one appoinment; rather then two appointments!
The entire office staff is very friendly. I especially like the fact that they utilize all forms of communication to remind you of your appointment. Texting being my favorite.
Keep up the good work!

We just moved to the area and saw dr poelman at the recommendation of our long-​time dentist. He and his staff couldn’t have been more kind and professional. Highly recommend this practice.

My family have all been going to see Dr. Poelman for several years since being recommended by a colleague. He is very knowledgable and empathetic, especially since I’m terrified of needles from a previous dentist’s treatment.
He has done extensive work on my husband’s teeth, and although I’d normally choose a pediatric specialist for my child, I felt comfortable enough with his demeanor that she has her dental check ups and (thankfully minimal) work done there also. In my daughter’s case, he’d let her sit on my lap while I was having a cleaning etc, and it was never a problem that she was there with me. It also helped her have a positive view of going to the dentist.
The rest of the staff are also so nice and helpful… we really do feel valued as patients, and they all know us by name.
Oh, and he has great coffee while you’re waiting. :)

I may be biased because I work for Dr. Poelman, but that also means I see behind the scenes and understand what he is really like. I can honestly say that Dr. Poelman is as genuine as he seems. He truely cares about doing what is best for his patients. He wants his patients for feel like friends and family when they are treated in our office. He provides high quality work and wont accept anything less than the best for his patients.