KRC Rock

Grateful that the product is close to home but we’ve been here twice in the last month and the service is pretty bad. Definitely not a «home town» kind of vibe. More like «Ugh. You need help?» sort of deal going on. Too bad.

3.5 stars
While converting part of my front lawn to drought tolerant landscape, I checked out the 3 major rock and gravel places around town. KRC came highly recommend, so this was my first stop.
Of the 3 places KRC definitely had the most selection and variety of gravel and boulders for my project. They were helpful in giving prices and how much each would cost by either the yard or ton and how much area each would cover.
I did find that their prices were slightly higher than the other 2 places that i looked at, but again they had more desirable rocks and gravel. So they might have something that the other places don’t have.
They also sell their boulders by weight. Although their prices were a few $ more per yard than other places, I thought they had the best overall selection and more quality stones. So if you are looking for something specific or just more variety, i’d start here.

KRC Rock has a great selection of products and provides excellent sales and customer service. Carlos, the manager, is very personable and thorough in his communications. He provided detailed information on my order, sent an acknowledgement to make sure it was correct and followed up with dispatch information regarding delivery. I am impressed!

The plus side is that they have a great selection, and beautiful displays in front. We’ve ordered boulders twice, for two different houses, years apart, and we had the same crane operator both times. He is FANTASTIC. He was very patient, good sense of humor, and had great suggestions. He will turn the boulders all around for you to get just the right placement.
The cons — very limited hours for your average homeowner that works. They close at 4:30 every afternoon and 2:30 on Saturday. Closed on Sunday. Saturdays are a zoo with homeowners! Seriously don’t understand why they can’t have more hours available on Saturdays, open on Sundays and at least one evening.
I have been trying for months now to get a specific flagstone. I went in this summer to place an order, and was told it was out of stock, but they would be getting more in soon, and they would call on Monday to let me know when it would be in. Another issue, if you have any questions, they have to wait until the week to get answers, the purchaser is not available on weekends. They say they will call on Mondays, then I have to call back later in the week when I haven’t heard from them. This has happened at least 3 times now.
They charged my credit card that day, even though they didn’t know when it would be available. 3 weeks later, they still didn’t have any time frame when it would be back in stock. I understand they are dealing with a small distributor, and may be at their mercy, but don’t charge my credit card until it’s delivered! I was told I couldn’t order it without paying for it first to hold it??? Most companies don’t actually charge your card until your order ships. I canceled the entire order until I can get a better time frame that it will actually be in. A few days, even a week is fine, but no, you can’t hold $ 3,000 of my money indefinitely.
Some of the guys that work there are very knowledgeable and helpful, others have no business working unsupervised placing orders. We had one that made several major errors calculating quantities, I’ve learned to avoid him when I go in, so if you get a younger guy, you might want to double check his math!

While their products are actually decent their employees aren’t. As if the guy behind the counter wasn’t rude enough they guy that loaded my rock didn’t even say one word to me. I got a «what’s up» head bob like I was bothering him. Then he shorted me a whole yard and tried to say he didn’t. Maybe if you’re a contractor that buys 25+ yards of things at a time they treat you better but if you’re a homeowner buying 5 yards or less I don’t think they care at all. Hope they can improve on their customer service in the future.

This place and it’s employees are awful. I am a contractor and my customers ordered some stone veneer and flag stone to redo their fireplace. Half of the veneer was broken or scratched and 1 of the flagstone pieces didn’t match the other 2 at all. When the homeowner called to exchange the flagstone KRC said they had it in stock, but when we got there 45min later they didn’t and we we were sent to their San Marcos location. This place is a joke and the least professional company I have ever worked with.

KRC Rocks!
In my latest trip to KRC Rock, I had to purchase a various number of rocks for my latest project. Once again, I was building a beautiful garden of rocks and plants. Last time, I have built a huge garden of rocks and cactus on top of a hill, above the swimming pool. My rock purchase for that project was $ 3,000.00; however, this garden was not as large as that one. This was a simple «L» shaped garden consisting of a long rectangle and a short rectangle. On the short rectangle, there went a fountain and rocks. On the long rectangle, there went fruit trees, rose bushes, cactus and rocks. For this project, I ended up purchasing only $ 300.00 worth of rocks. Now, if you wanted to do the same purchase at Home Depot or Lows, first of all, they would have not have the selection of rocks which I was looking for, and hypothetically if they did, the purchase would have cost double price!
I have purchased:
19 — 50 lbs bags of River Rocks
2 — 75 lbs bags of Polished Mixed Pebbles
1 — 75 lbs bag of Blue Beach Pebbles
1 — 75 lbs bag of Beach Pebble Boulders
100 lbs of Rainbow Pebble Boulders
I shopped a magnificient selection of rocks at reasonable prices, perfect for my project indeed. I found out that KRC remodeled the whole place and now it looks more organized and clean. The staff is very knowledgeable and helpful. I worked with Alex and he was very helpful.
This was a long project consisting of leveling the ground, planting the plants, round bricks around the plants (to hold water), fortifying the plants with round plastics and edge bricks, meshing the top of the ground (so the weeds don’t grow) and lastly setting the rocks.
I laid down River Rocks, splashed Blue Pebbles on top of them randomly for decorations and lastly splashed small marble rocks (from my stash) on top of everything for glamour and shine. This was a lot of hard work but it was well worth it. The garden looks magnificient now!
I kept the mixed pebbles to do another small garden project and I bought the boulders to add up to my last project (hill top).
In my purchase before the last one, I wanted to build a Garden of Rocks and Exotic Cactus on top of a hill, adjacent and above the waterfalls of my pool and my patio. For this project I hired a fine landscaper. Before the project started I went to KRC Rock in Poway, I selected what I wanted and got an estimate; however, I did not order the rocks nor purchased anything. I told the KRC Rock that I will send my contractor to pick up the rocks and pay for them, so they could charge me the contractor’s price which is cheaper. So the KRC rock gave the estimate for the contractor price.
Once my contractor picked up the rocks, KRC did not really give them the contractor’s price and hand them bag rocks instead of loose rocks by the tons. I really did not get any discount! This is partially my fault because I had to personally go to the store and make the purchase to make sure that my contractor gets the discount.
Quality and selection wise, they are fine. I purchased large size Beach Pebbles and Rainbow Pebbles of 3.5″ to 8″. Beach Pebbles are solid and plain gray rocks wile Rainbow Pebbles are a wonderful mixture of colors of red lines and white background. Rainbow Pebbles are basically 4 times more expensive than the Beach Pebbles. Overall I have purchased over $ 3,000.00 worth of rocks from them, yet with no discount!
I always purchase my rocks from KRC Rock. I strongly recommend this place to all. KRC Rock is a great place to purchase your rocks, boulders, slabs, and even large cliff boulders! It is always a delight to go to KRC Rock.

Update:
I had my caps returned with 12.5% restocking fee. I am ‘OK’, even though I had to split the restocking fee. I blame myself for not looking at what they ordered clearly.
Again, the staff were very nice. I do like that fact. Although I would much hope to avoid hiccups like this.
I will give them another shot in the near future.
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original post:
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The only thing I can say at the moment is that the staff is polite. But what you get is different, yet to be proved!
We ordered Country Manor Blocks to build a retaining wall. We ordered Gray, Brown, and Terra Cotta Brown color. The blocks are looking good.
BUT here are THE problems!
1. wrong type! ALL the Caps are «California cap» type which is COMPLETELY different from «Country» caps.
2. wrong color! We ordered about 131 caps with 3 different colors to match the blocks. However, ¹⁄₃ of the caps should be Terra Cotta ‘BROWN’, but apparently that word «Brown» was left out of the description. And Terra Cotta is VERY different color from Terra Cotta ‘BROWN”.
3. Well, I raised these concerns to Carlos at the store, he was nice, saying that he will try to waive this. But the PROBLEM is, they still came back saying they will still Charge for 35% of all my CAPS for the re-​stocking fee! now this really got on my nerve! How could you ask your customer to COVER your mistakes when you order the wrong parts?
This is very upsetting me, given the good impression I first had from them!
Let’s see how they resolve this problem. I hope they will stand behind their mistakes and man-​up to this! And keep their good image this our neighborhood!
I will update everyone on this! but for now, KEEP CAUTION, because, you might end up paying restocking fee because they ordered you the wrong part.

Decent supply, polite staff.
KRC is hampered by the fact that it takes WAY too long to purchase something from them. You can find what you want in under 3 minutes — getting either a cart to load it, and/​or someone to help you and someone to check you out is embarrassingly inefficient and time consuming.
I’ve been there twice — once on a weekend, once on a weekday.
Both times I’ve been one of a few people who actually walked out of there and went elsewhere.
Get it together KRC.

KRC Rock is a great place to do business. When I decided to redo my yard in rock and native plants I had no idea of what and how much I would need. So I took some pictures with some approximate dimensions of the yard. Eric looked at the photo and was able to tell me what and how much I would need. I chose the colors and types of rock I wanted and Eric did the rest. When the rock was delivered, I was amazed that it was a perfect amount for all of the parts of my yard. I highly recommend KRC rock in Poway for you landscaping and building projects!

A local nursery recommended the place. I got the rocks I needed at an affordable price. The customer service was pretty good considering it’s a bunch of guys at a rock yard.
Seven hours of heavy lifting has taken it’s toll. Definitely recommend day laborers hang out here.

Great selection. Knowledgeable staff. If they don’t have what you need on hand, they will find it amd order it.
I was doing quite a bit of landscaping and I needed a variety of different blocks, bricks, and stones.
* Most of what I needed, they had on-​hand.
* I wanted a few oddly shaped blocks… they didn’t have it. But they gave me a time estimate for its arrival and it came when they said it would
* I wanted some specific stepping stones to match my current ones. I brought in a picture of what I had and a piece of one. The ones the had made matched perfectly.
* selecting the rocks was the hardest decision for me. But I went home with many samples. Some days I came just to walk around their lot and imagine what my yard would look like.
The staff were incredible patient, helpful, and efficient throughout the entire process.
Definitely coming here again.

Stopped by here because I needed to replace some flagstone around the house. Upon driving up, the place was very busy and extremely chaotic inside their gates.
Their office is very small and because of the line, I waited outside in order to let things clear up ahead of me. The line was slow, however once it was my turn, I told them what I was looking for and within 5 minutes of that, I was out the door.
I didn’t do any price comparisons because I didn’t need that much product and because of it’s proximity to my home, I found it to be convenient. I didn’t check out their website but from the brief walk I had through their yard, it appears that they have a good selection of various products.
The staff is friendly and very helpful.

This place is AWESOME, they have an amazing selection of crushed rock. It makes for a really great looking and easy home improvement project. I needed to cover up some bare earth left exposed after I had a retaining wall installed. I pulled my truck in and paid for the goods I wanted, just a quarter-​cubic yard of reddish-​tan gravel, one of the guys expertly maneuvered a loader across the yard, scooped up my stuff and deposited it neatly in my truck bed. I drove home and placed the gravel, it took only an hour or so and it looked 100% better. I’ve been dreaming up other projects I can use more crushed rock on. I had a great experience, the guys were friendly, the gravel was really inexpensive — no complaints whatsoever!

One of life’s twists is the perfect product is always at the more expensive store. That is true of my purchase from KRC. They have one style of rock that RCP doesn’t carry.
So I paid more for delivery and for the product. I’m now two days past the first estimate for delivery. My two street workers are getting antsy. I’m getting antsy. My neighbors are getting antsy.
Check with the competition before you use KRC. Because, you will need more money, time and patience for your troubles.
Mike