Protel Communications

This company is as horrible as they come. They will take money for a service up front and fail to deliver it in the timetable promised. If your involved with orders double check what they do, other than a cookie cutter phone system, it will not be fulfilled correctly. Multiple T1’s? They like to cut corners and not fulfill contract obligations, and their excuse is, «it WORKS anyways doesn’t it?»
They will charge you almost two hundred dollars and have you wait five-​six hours or longer for a a technician to respond to you. In five hours I could have wiped and re-​installed everything according to directions on the internet. Do not rely on these clowns. You pay $ 11,000.00 annually for a service contract? Assume you contact them tuesday with a less than critical problem. Unless it is hardware failure expect to be contacted somewhere close to 4:50pm on friday with assurances they will respond next week.
Since at least THEY know what they are doing. You are better off hiring their technicians directly, instead of the monstrosity that responds to 1−800-GOP-ROTE. Don’t blame the Tech’s, blame the management, ownership, and general lack of ethics that lead to these issues in the first place.

Our experience with Protel was one of the worst business relationships we have ever had. We spent over 50,0000 dollars on this voip phone system which came with a year of support. After the year was completed we would call for something as simple as a lost password and they would charge us 185.00 for the phone call. Bare bones support was over 7000.00 per year and when we decided that this was outrageously expensive and refused to pay it, Protel decided that the first minor problem we had was going to be a charge of 8000.00 unless we paid for the new service contract. Of course we decided that this was extortion and our IT guy with no knowledge of the phone system fixed our problem in less than 3 hours. Protel has shown that they are the Kings of unscrupulous business practices and should be avoided at all costs!!!