Valle Verde Pediatrics

We have lived in Poway for over 20 years and all 3 of my children have been patients of Dr. Rendler’s since birth. Dr Rendler is my kind of Dr! He speaks plainly and directly so that I can understand what I need to be concerned about and how to handle any symptoms. He has managed my childrens’ asthma, ADHD, broken bones, ear infections & eczema. I feel so fortunate to find this office in my community. The ladies up front are busy but always help me after a brief hold. If my kids are sick they ALWAYS work them in and have been doing it for 20 years. Katie is a nurse that helps us in the office and with referrals. Dr. Rendler’s partner Dr. Tai has always stepped up to help my kids if Dr. Rendler is working on an emergency. I feel so fortunate to be able to depend on these wonderful people who care so much about the health of my kids!

The Doctors are great and make you feel like family. Dr. Rendler is always so nice and helpful. I highly recommend Valle Verde.

Terrible office and doctor. They were very unprofessional on every level. They front desk staff held multiple conversations and answered phone calls in mid– sentence. The nurse left me holding my Toddler and new born in my arms for five minutes while she attended to another issue mid walking me to the exam room. The doctor had no skills putting children at ease with exams. He was really useless. My son had a fever he stated «I don’t know what that is about». And refused to take a second look in my sons nose even though he said it looked inflamed because he cried the first time. He didn’t talk to my son before sticking an instrument in his two year old nose or anything… I’m not sure what he expects!!! They he just complained about him. It was a very upsetting visit and a waist of time now I need to find a new doctor with my insurance and take him again. Also the office is dingy and dirty.

I used to like taking my daughter here, but not anymore. I have been here several times, & almost every single time, the front desk staff was really rude. I understand that they get busy with making appointments and dealing with insurance, but professionalism is always something that they need to deliver. A couple of the nurses are nice and the doctors are definitely nice, but I think it’s definitely the ladies at the front desk that are impolite and impatient.
My daughter had an appointment back in November, and it went well. The eye test they gave her wasn’t really a good enough eye test to me. It seemed as though they had her pass, even if she wasn’t getting the correct shapes and numbers. I thought that was odd.
I decided I wanted to take my daughter to the eye doctor to get her eyes checked. When I spoke with them, they said to go through her pediatrician’s office first. When I called this office, they had said that she would be too young to be seen by an eye doctor and it would have to be determined if she needed glasses through the pediatrician. I was told to leave a message for the nurse I believe her name is Kathy or Karen. Of course no one called me back. Then I called about a week or two later to ask about some bumps that were on my daughter’s back. I really wanted to take her in, since the flu bug is going around and with the measles outbreak. I wanted to make sure that my daughter was ok. I called and explained, since I was a concerned mother, and all the nurse told me was that she doesn’t want my daughter to go in to be seen, because she didn’t want my daughter to infect the whole office. Who the heck does that??? If the child is sick or has bumps they should be able to go to the doctor. They should never be turned away.
The person that I talked to, just advised me to leave a message for Kathy or Karen, that same lady from a few weeks prior. And of course, no one has returned my call and it has been a few weeks now. I don’t understand that? I get that they have other patients, & I get that there’s worse situations than mine. That is understandable, but to completely ignore a mother who is concerned about her daughter? That is just unethical and completely unprofessional. Very bad bedside manners. I will never be taking my daughter here, to this office ever again.

I had a great experience with this place. Nice staff and doctor. We didn’t have to wait all day, and the visit didn’t take a long time either. My kids enjoyed their time here minus the finger prick, but no one likes to have their finger pricked.
We will be coming here for future visits.

I absolutely love Dr. Tai as my daughter’s pediatrician. He is so cordial, he has a calm demeanor, great bedside manners and he is really bright and explains things for us pretty well. Whenever my daughter is sick and I call him, he usually calls back in a timely manner and sometimes does follow up phone calls after that, which I truly appreciate.
What I wish would improve however, is their front desk. The main front desk older lady (Susan) is often rude. Sometimes condescending. Also when we’re leaving our appointment and request to make our next wellcheck appointment, she often suggests I call them instead. This confuses me, because I am right there at the office and would think making an appointment face to face would be easier.
Phone calls in the office to speak to the front desk can be frustrating as well. For example, my usual phone calls would often require waits that range from 7 – 12 minutes. There were a couple times when I do make non-​wellcheck appointments where I felt like I was being passed judgement as a parent and questioned about my medical decisions even though they were not physicians. Not sure if it means anything, but both my husband and I are pharmacists.
I don’t know if they are short staffed, not happy with their jobs, or feel as if they have the right to treat patients a certain way, but if there was a way I could bypass them and go straight to Dr. Tai I would. Dr. Tai is a wonderful pediatrician and it’s unfortunate that the front line of the office, the people you have to get through to see or speak to Dr. Tai, aren’t as wonderful.

I would definitely use children’s primary care group.

Great place to receive good quality care for your kids. Dr Rendler has gone out of his way to ensure we get the most help and treatment for our kids. The office is usually busy, so as some other reviews say, you sometimes feel rushed. And yes, the wait tends to get long. But good things come to those who wait I suppose. Been going here since my oldest was born, and I don’t think I will leave until they are18!!!

They have Saturday morning hours which is very helpful. Dr. Rendler, nurse Katie and PA Courtney are always very helpful but there is often a wait and sometimes you feel rushed once you actually see the doctor.

I dread calling them to set up appointments because you’re on hold for a long time. The wait time at the office is quite long as well. The front desk people are not the friendliest. The nurses are good but one of them seems overworked and needs a vacation. Dr. Rendler is definitely competent but I wish he would take more time explaining things instead of saying, «I wouldn’t worry about it.» I’m giving them a 4-​star because while the wait time is painful, they know what they’re doing.

Good care but seriously the wait time here kills me!!! It usually takes at least 30 minutes to be seen and 30 is on a good day. Wish some better scheduling would be done. Just shouldn’t be like that all the time!

Dr Rendler and his staff are fantastic. We have been going to him for many years and he has helped my son through various illnesses. He helped diagnose a learning problem that the school missed and arranged for treatment that has allowed him to excel. He is always thorough in ensuring that whatever the problem is my son got the right treatment in a timely and professional manner. VV Pediatrics is the best.

Dr. Tai is our pediatrician and he’s great; the nurse is also very nice, but overworked. The atmosphere of the office is also very clean and kid-​friendly with a separate entrance and waiting room for sick children. The staff on the other hand can be very nice one day, and then rude and condescending the next visit. It is also hard to get them on the phone. The wait is also very long, at least 45 minutes each visit. I’ve tried getting there early, or late, it doesn’t matter, you will wait at least 30 minutes to see the nurse, then another 15 – 30 to see the doctor.

Dr.‘s are amazing especially Dr. Rendler but there is also a female doctor that is so patient and nuturing… The well child waiting area is seperated from the sick child waiting room and I personally love that feature. As far as front desk staff the woman in the front knows your name and greets you before you can even get through the door! I LOVE VALLE VERDE

Service is horrible and Doctors could do a better job listening. I GUARANTEE I am not going overboard. I have seen many other patients also treated horribly. The Dr’s are ball-​less and have no control over their extremely unprofessional staff. Don’t look elsewhere, RUN!!!

Valle Verde Pediatrics is #1!!! Dr. Tai is our daughter’s pediatrician, but we’ve also see both Dr. Agrawal and Dr. Rendler. The entire staff (Veronica, Susan and the rest of the crew) are also great!!!
The atmosphere is also very relaxing and clean.
If you have the chance of having any of these Dr’s as your child’s pediatrician, I HIGHLY RECOMMEND IT.
Thank you Valle Verde Pediatrics and we look forward to seeing you for many years to come.

Dr. Tai is a smart, committed and caring doctor. We were new to the area when my son got sick, so sick he couldn’t walk. I read the Unilocal reviews of Valle Verde Pediatrics, called and they took him in right away even though he wasn’t an existing patient. Dr. Tai ordered x-​rays of his lower limbs right away, when they came back negative I told Dr. Tai that I thought maybe it was higher up, possible the hip. He agreed and ordered more x-​rays. I asked him if he was doing that just to appease me or if he thought there could be something wrong. He said that he felt there could be a problem with the hip. Oftentimes, doctors disregard a parent’s intution, Dr. Tai welcomes it as part of his practice. He also referred us to Children’s Hospital and called us every night to see check on our son’s progress. I’m amazed at his commitment to his patients. Thank you Dr. Tai, with your help our little guy will be running around in no time.

Dr. Tai is my sons’ Pediatrician and he is GREAT! everyone who works there is. The front office staff, MA’s and Drs are so nice.
They have been around for a very long time, so they have lots of experience and are very friendly and patient with the kids.
And one of the best parts is that they have 2 seperate waiting rooms, one for well child visits and the other for sick child. So if your baby is sick you don’t have to spread the germs to the other kids and vice versa!

If you have kids and want them to receive great health care, this is the place to go. Dr. Nathan Rendler is fantastic, and the front desk staff is friendly. I like how there is a Well Child and a Sick Child waiting room, so that if your child is just there for a check-​up, they won’t be sitting in a room with whatever germs are going around at the time.
Dr. Rendler is experienced (he was my doctor as a child, and he is now my daughter’s pediatrician), and he has a great demeanor around children. I really respect that he doesn’t over-​prescribe antibiotics, especially since there are so many drug-​resistant strains of diseases these days. He really knows his stuff and has helped our family many times. Valle Verde Pediatrics is awesome. Oh, and the nurse (Katie? I hope that’s her name) is a total sweetheart and is QUICK when giving immunizations. She’s a total pro and will have your kid vaccinated and bandaged in a heartbeat!
I trust Valle Verde Pediatrics with my daughter’s health, and really, that’s the highest compliment you could give a medical establishment.