Primm Valley Resort & Casino

I love the outside of this casino and the inside is fairly decent as well. Lots of good slots and games were available and not heavy on the smoking. Guests were a lot more courteous here than Gold Coast. The best is the fact they have several gift shops available and made it possible for me to bring something home from this casino!

Billed as the luxury option out of the three choices at Primm, this hotel is anything but luxurious. However, it does have a few positives. The rooms are large, the beds are reasonably comfortable, the TV is flatscreen and the A/​C is cold. But, this is a 2 star property at best.
The casino smells like old Vegas, no decent filtration system. The customer service is nonexistent. Only 1 – 2 front counter staff no matter how many people are trying to check-​in. We waited 45 minutes at midnight and the manager hid in her cubicle while two unmotivated employees took their sweet time.
The rooms are dingy, poor lighting, and the thermostat doesn’t work. We manually controlled the wall A/​C unit which sounds like a dump truck starting every time.
Bottom line, we chose to stay here instead of in Vegas for the night to save $ 30. Next time we will pay the extra for a hopefully better experience.

Great place to stay, I absolutely can’t stand people that expect SO MUCH OF A 3 STAR RESORT! It’s a fun place to stay for a 2 day vacation and a beautiful pool with awesome staff

0 stars there was a sock next to my bed im really sad

My frend found a sock on the side of th bed, why? Where th hosekeeper? «give me 6 hours to clean a house and i will spend 4 hours removing socks» –abe lincoln

Stayed here several years ago for a conference and it was nice. It does not appear they have spent any money on maintenance since. When we got to our room the floor was dirty and I found a pill next to the bed. When I told the front desk he actually said don’t eat the pill. I will never come back

If I could make a negative star I would. I called from the road and was told they had plenty of availability so just to come in and it would be 44.00. We checked in very late at night my husband was recovering from a surgery and using a cane the reservationists gave us a room that was all the way at the other end of the hotel. We went in the room and there
were no lamps nor lights. Called the front desk and they said there was
nothing they could do about it. The shower looked liked it had been used. The tv did not work, I could go on and on. The management did not even try to make it right.

This hotel looked appealing from the outside but once checking in the floor creaked every step to out room. Upon entering our room we were welcomed by a cockroach climbing the wall next to us. The bathroom smelled awful and we got no sleep on a firm mattress. The walking of both people above us and in the hall was incredibly loud. This hotel needs some serious updating and TLC 54 $ is affordable but so not worth it!

I give 2 stars, because everything was ok. Granted original house of pancakes was great. But the bartender (dave) is a dick. He ignored me twice while serving my cousin. Now my aunt went and asked him what was up. He said that he wouldnt give me a drink due to the fact i was on the phone and not gambling. Now if he would have told me this i would have paid for my drink. But he did not. And when i took my tip out of the glass he decided to make a loud statement to the other bartender that i took my tip out of the glass for him ignoring me.

Horrible experience! Stopped for lunch out of Vegas at Whiskey Pete’s.. The only food they have in the hotel is McDonalds and ihop. The monorail doesn’t run on weekdays to the other properties. But they «have a shuttle.» We took the shuttle to Primm’s across the street. The food was horrible. Waited for an hour and a half for the shuttle to come back to take us back across the freeway. Never came back in that time. Ended up walking back. The whole block is a dirty, disgusting dump with lousy service. Keep driving!!!

During my recent stay at this location they charged me a $ 9.00 a day resort fee. For what i asked because the Pool was closed, the room bathroom had water damage on the ceiling and floor and the light over the shower was burned out, also the monorail was inoperative and the spa closed @ 18:00 and the Jacuzzi and sauna were segregated, with no couple feature. The food at GP Steak House was good as well as the Country Buffet. Staff were rushed and not invested in the guest experience. We will never stay here again. ;-(

I wish I could give them 0 stars. We had reservations and we checked in. They couldn’t find my reservation because they’re employees do not know how to spell. Once they found my reservation, they gave me a room that was occupied. I walked in and their were people in the room. I was so embarrassed and demanded a refund. Never again.

ZERO STARS–
I checked in late at night after a long 12 hour drive and I check in my room and it is beyond dirty and the curtains don’t close all the way and I have a row of parked cars staring in my window so I called and asked to change rooms, where then I was nicely upgraded to a suite, but walking into this room I noticed that there was a box of See’s chocolates on the table in the living room, I initially thought, oh how nice then I open the box to find the box half eaten from the previous guests. (I will e mail pictures of everything) Then just like the last room the shampoos and soaps were almost empty and wrappers torn open, along with dirty towels rolled up next to the jacuzzi tub, that was filled with shavings from a razor (GROSS) I felt so dirty I didn’t want to step on the carpets with out socks on. The room was non smoking but reeked of cigarettes. Then going to bed I needed to plug in my phone but there was only ONE outlet in this Suite in the living room that should have had the alarm clock plugged into but that was not plugged in either. Try to turn on the tv but the remotes don’t work. Turn the tv on from the screen but can’t change the channel.
Needless to say I do not appreciate how your guest room services is treating your hotel, what are they getting paid for? Because they aren’t spending time on cleaning the rooms, what are they doing in the rooms? I had house keeping come
To «clean» my room two times in the morning before 10am and he had the nerve to ask me the second time when I was leaving? If check out is at 12 don’t come knocking on my door Numerous times to «clean» a room that they didn’t bother cleaning the first time. I will not recommend staying here to any of my friends and family and I myself will not book at Valley resort hotels any longer. I spent a lot of money to feel dirty my whole stay.

This is like the last oasis — or the sleazy boarder town (a la Tangier or Tijuana), only for gambling. I stopped here because the traffic was so bad heading from Vegas to LA that I needed a break. But the Casino did not grab the opportunity to offer cheap rooms for me to wade out the traffic. They charge more than Vegas itself.
My win ratio here was worse than the strip. I lost everything I had won in a matter of 45 minutes.
Drinks came slowly which did not help things much.
The food was WAY too expensive.
What does this place think it is — Monte Carlo?

I’m not a fan. This place has more of a Laughlin feel than a Vegas feel. It’s pretty fun down, the staff is okay but the place seems tired. For a Thursday night, we paid about $ 80. The carpet is old and stained, the room was quite dated and had torn plastic decorative sheets around the base. The water pressure was terrible, the wifi was free but slow, the bed was decent. The sports book was small but servicable. Decent variety of restaurants both inside and across the parking lot. Lots of outlet stores next door.

The gutter of all outside casinos outside paradise… This is the type of casino where little kids get raped in the bathroom and the father of the victim demands their stay to be comped and a grand of play money… This is the type of people stay here…
Was here to kill time n maybe checkout the outlets… Ended up at the $ 10 blackjack table doubling up from $ 100 in 30 mins.
The country inn buffet is ghetto as f*ck… Southern influence foods: cornbread, omelette station, fried Ocra, lamb chops, gumbo soup. Gave me the bad case of Mudd Butt for 2days. Never again

I can’t vouch for the rooms, but from what I read, they’re less than savory. You’re better off driving ½ hour more to Vegas, and checking into a Comfort Inn over there.
The food selection at Primm is ok. They do have an Original Pancake House and a buffet. They’re trying to add more variety, and even re-​did their Sports Book area.
If you’re not in the mood to enter the smoky casino, there’s a McD’s outside, an over priced Starbucks at the Chevron, and a few other fast food eateries scattered around the parking lot.
We stopped here on our way out of Vegas for breakfast at the OPH. The food was ok, service decent, but it did the job. Stephen’s mom wanted to play the slots once more, and ended up winning $ 145 on a 75c pull. Then she ended up cashing out with $ 300 after spending about $ 60.
We forgot to get a players club, as they moved the sign up waaaaay in the back by the outlet store. Not worth walking that far!
Clean bathrooms, covered parking structure and plenty of parking.

This has to be the nastiest hotel in this are
The rooms or horrible and disgusting.
I’m afraid to take a shower the bathroom is filth
My room is missing a smoke detector
The furniture is old scared and dirty
I would recommend doing a bed bug inspection before laying down… This is my last time coming to stay her… Will not recommended this place to anyone… Yuck!

I cannot comprehend how anyone could describe this hotel as «clean». I don’t think I’ve ever been so grossed out.
First, let me start with check-​in. There was one clerk helping someone check in while the line grew and grew. The ‘front desk supervisor’ sat behind the desk looking at the growing line and did not so much as say hello.
Finally after 10 minutes without moving, a different supervisor came to help move the line. The other supervisor continued to sit there. Check in process took a ridiculous amount of time. They need to seriously upgrade their systems. The supervisor who helped me was nice enough. He could tell I was irritated and tried to make conversation. However, that didn’t stop him from giving me a grimy room. I read in an earlier review management admitted they don’t care to give people who book through outside agencies good customer service. Which leads me to the room…
Crust, fingerprints and grease on the side table.
Boogers… YES BOOGERS! On the bathroom wall.
The toilet was NASTY! See pic.
Carpet had not been vacuumed.
Toilet paper roll was empty and not changed.
Shower walls were peeling. Stains on the shower curtain.
I stopped inspecting because I was so disgusted and literally in shock.
But then!!! My boyfriend got in the shower and he wasn’t alone… There was a massive cricket (better than a cockroach I guess, but still disgusting)!
There is no way management could possibly take pride in such an unacceptable establishment. There may be some «clean» rooms here, but it sounds like a myth to me. If I was upper management I would not even consider letting customers stay in rooms in this condition. It is quite literally a biohazard.

I need to start my review by saying that the management in this place admitted that they don’t care if you have a problem with your room if you booked through Expedia. He also volunteered that we got a crappy room because «that’s the room you get when you book with Expedia.» What kind of customer service is that?
This hotel is a dump. I realize it’s not the Strip (I’ve stayed at all 3 properties here but not in the past 5 years or so) but even a low rate hotel should take SOME pride in the rooms and hallways. The hallways are dark, smelly and dingy and whoever painted was either drunk or needs glasses. Our room smelled, the carpet felt grimy and the words «bare bones» don’t even begin to describe it. A bed, 2 nightstands, a TV and a desk… that’s what you get. Admittedly, the furniture looked new and TV was nice. And that’s all that was nice. The floors squeak loudly in the hallways and the rooms, so every time the people above us took 2 steps, it sounded like the floor was going to cave in. Our room was the same way, but we had the casino below us. We had no hot water in the shower (the reason we contacted the front desk) and the hotel provided shampoo was obviously reused and refilled because it was only ¾ of the way full. The pillow cases and sheets had stains. The ice bucket looked like someone had thrown it down the stairs and run it over with a car and the plaster in the shower was peeling, cracked and had a couple of pretty large holes in it. The vent above the toilet was caked with 4 inches of dust and has probably never been cleaned and the window in the living area was too gross to even describe… I will let my picture do the talking.
So when we called about the hot water issue, that is when the manager told us that there was nothing he could do for us, other than move us to another room. It was 9:30 at night, we were already unpacked and in our pajamas and asked him to just take something off the bill (even free breakfast would have been sufficient), but he instead gave us attitude about book with Expedia and refused to do anything but move us. We told him we would stay in that room and just deal with it.
20 minutes later, someone started pounding on the door and tried to open it. We asked who it was he said he was from maintenance and that our room had been reported as vacant. We sent him away and told him that we were staying in the room and we didn’t need maintenance. Not sure why our room was reported as vacant when we specifically told the manager that we did not want to change rooms and were not given a new room to go to.
Surprisingly, the buffet was really good and we had a good breakfast at the Original Pancake House. The servers at both places were completely professional, friendly and helpful, unlike the hotel employees. Other than lunch stop or to use the restrooms, we will never stay at this flop house again.