LensCrafters

I took my prescription to lense crafters in market fair and it was the worst experience I have ever had buying glasses. They screwed up my glasses 4 times before I finally returned them. They took wrong oc measurements and blamed it on my doctors prescription. I went back to the doctor and they told me that it was bs because oc measurements are only taken by the optician when buying glasses. This is when they measure to figure out the distance where your eyes are in the frame. Dr doesn’t sell the frames so he can’t take the measurement. They put in the wrong curvature in causing me to see reflections. They again blamed it on my doctor. I went back to the dr and he said that the curvature depends on the glasses type and the prescription which are figured out by the optician. Then I started seeing blurry with the next pair which was the wrong oc again and AGAIN they blame it on the prescription. I was fed up and took them back for a refund. The next day I went to moscot in nyc. They got it right the first time.

I can’t recommend the Optometrist office at lencrafters enough. We were able to get appts quickly, had thorough exams and were treated in a courteous and thoughtful manner. We had been patients of another very large eye group in princeton for many years and have switched the whole family over to Drs. Ciccarello, Colangelo and associates.

The optometrist’s office attached to the store is very good and competitively priced. I’ve been going to them for over a decade and the doctors all know what they’re doing and their staff is friendly and professional. This visit, I believe I had Dr. Colangelo, but the previous time I was seen by another optometrist who was equally knowledgable and friendly. I wouldn’t necessarily recommend the Lens Crafters, but I took the time to open a Unilocal account just to give a decent review, as a way to sort of even out the damage some terrible employees completely unassociated with the optometrist’s office may have done to their business.
I’ve used the Lens Crafters to fill my prescriptions before and while it isn’t the best store I’ve ever been to, my experience with them has never been nightmarish. The staff asked me if I wanted help and then mostly backed off while I tried on various styles of glasses for over an hour. I’ve used them to fill my prescription three times and I’ve personally never had a problem. My mother, who went to this Lens Crafters for twenty years, also never had an issue as far as I know. If I still live in the area the next time I need to get my prescription updated, I’m sure I will use this doctors’ office again.

This branch repaired my broken glasses even though they were technically closed that day (moving from one location in the mall to another and were not permitted to allow customers in the store that day) I really appreciated that. I just waited outside the door until the repair was complete.

This is the worst place to get your prescription eye glasses. My son had to go 3 times to get his CORRECT fitting eye glasses and even after that we ended up returning. At one time my spouse had tears in her eyes the way customer services spoke to her and made her wait.
This is ONE OF THE WORST PLACES TO DO BUSINESS. AVOID THEM AT ANY COST.

I feel a little iffy doing this review based on the bad review I just read. Let me be clear that my review is for the Optometrist office and not the LensCrafters store. I saw Jim Ciccarello, O.D. and he was very good and explained everything clearly. I was very happy with the level of service I received from the staff. They were all courteous and friendly. I might actually fill my prescription and start wearing glasses like I’m supposed to.
As for the LensCrafters they have a great selection of Chanel, which is what I’m planning to get. However I swear the sales lady looked at me and assumed I wouldn’t be purchasing and walked away to help other customers. When she finally did come over she was instantly very pushy and acted like me trying on glasses and her having to open the case was a great disservice. I might go back and try the person Syed who was recommended. I just can’t stand it when sales people act like you’re bothering them by shopping in their store.
So final word… eye doctors good, sales people bad.

We come here for my husband’s glasses and my sunglasses. The staff is really friendly. Syed is always very helpful, patient and offers great advice, so ask for him if you go there! Frank is also very nice.

I agree, that location is notoriously bad and the service there is NIGHTMARISH. I, too, live nearby in Princeton but will go out of my way to get glasses filled elsewhere. It’s worth it to avoid that unprofessional, bumbling theatre of incompetence.

Being a positive person who never likes to put bad things into writing, I felt I have to post an honest review. I have had glasses filled at this Lenscrafters on three occasions over the last 6 years. The last 2 times that I had glasses made, both times they were made wrong. This last week I ordered 2 pairs of glasses with just a mild change in my prescription. When I went to pick them it was easy for to tell that they were not made correctly. I told them that 1 pair did not even match the other pair. I let them know something was wrong and both the person helping me and the Manager (who apparently must come over if you decide to take your 90 guarantee and receive a refund) became loud, rude and arrogant. They informed me that they had made them to the prescription and that it was the doctors fault if they were wrong. They also said they don’t make mistakes (as I know is not true because I had glasses 3 years ago made wrong, that they had to do over). Let’s just say that listening to them belittle me in front of customers for over an hour, they finally gave me a refund. I even had other customers in the store starting to say things to them like «just give her back her money already» and other words of support. They also had hopes, I’m sure, of selling me these $ 800 worth of glasses later when I had a recheck at the eye doctor, so they put them aside for me. Oh wait, it’s actually $ 1,200 if you include what my insurance paid for them. I had no intention of ever doing business with them but I wanted to be able to have the doctor not only check my eyes but check those glasses. Sure enough, both glasses were made incorrectly and did not match the prescription. Not only that, they were made different and did not even match either other.
When the doctor marched over (Go Doc!) and told them that both glasses were made wrong, no one there apologized to me. They still had an air of arrogance to them. When I told them that I would not be having them remake the glasses because of how I was treated, they seemed annoyed, even trying again to blame the mistake on «misread» handwriting. I’m thinking perhaps a commission check was at stake? Anyway, I could never recommend this particular Lenscrafters. I’ve never been to any others but I’m unlikely to do so and will definitely take my prescription elsewhere. This must be my first 1 star review ever but I really can’t think of any reason to give them more than that.