The UPS Store

Back when eBay was a great way to make money, I used this UPS store to send all my packages. The store had just opened and I quickly got to know the owner and most of the employees. Everyone there was very friendly and did their job very well. I shipped well over 100 packages of all shapes and sizes out of that UPS store and never once had a problem. They even helped me with my small eBay business I had. Now that eBay has dried up, I don’t send very many packages but everytime I walk in I feel like family. This is a great place.

I ran out of packaging tape for my already paid shipping package. This store charged me 99 cents for 1 piece of tape to close my small package. Absolutely disgusting to nickel and dime your customers. You should be ashamed of your store. The same thing happened to me before but at another store. They had the common courtesy not to charge me for 1 piece of tape. I do not recommend using any services from this UPS store.

Best UPS store around! Everyone here is so nice and considerate — I will go out of my way to go to this location!

Okay so here’s my experience. I went to drop off a package which contained phones, so the girl behind the counter asked «Does this package contain lithium-​ion batteries?», to which we responded «yes». Afterwards she said «The package needs to have a label stating that lithium ion batteries are in the package.
Okay so good so far. I had taken a look at the shipping label that T-​Mobile sent me prepaid and noticed that there was indeed a warning at the bottom that stated «This package contains lithium ion». The cashier said «Oh, that’s not going to work, you’ll need to buy this print out for $ 2 so that the warning is large enough to be read. I thought this was a little bit ridiculous so I said «This label was made by UPS and it is clearly written at the bottom». She then said «Well, you can have T-​Mobile send you a new label!». I said «No, we’re not going to deal with that, this package is labeled».
The cashier rolled her eyes, took the package out of my hand and then printed out a receipt and said «Here’s your receipt!».
The rudeness of this clerk was unbelievable. 1 Star.
Edit:
So I got this message today from Afif B. who apparently either knows the clerk or is the owner, Hi Afif!
His message reads: Afif B:
Nice job Chris. Trying to get a 17 year old high school student to lose her job for simply trying to do the right thing. Per federal government regulations, all packages containing Lithium Ion batteries must be labeled with visible large labels and accompanied by a declaration stating the contents, customer information and a contact phone number. She was trying to make it convenient for you so you don’t have to do it yourself for a small charge. Less than a cup of coffee at DD.
My response to you sir, which is now public as well:
If you read my review you’d find that the label did indeed include exactly that.
It seems that you both need a pair of glasses.