Avis

Similar to what the other reviewers have said, the employee is very rude. I rented cars from Avis before at the same location and the people were nice, however, if anything comes up, the employee will talk to you in a very harsh and aggressive tone and accuse you of wrongdoing even if you did not do it. Please record videos and take tons of pictures of the car when you first get it. I’ve never done it before and now I will start doing it because of the treatment that I got from them. The employee will not listen to what you said when they think you are wrong and insist that they are right (note that I didn’t insist that I was right either). Avoid Avis Providence at all cost. Avis is good in general but the employee from the Providence’s branch is just not who you want to deal with.

One of the best location and service, I have s commercial account with them and I love this location. Very easy and outgoing employees.

What can I say? Worst car rental experience ever! The «manager» is full of @%$&*%# and this is not a customer friendly place at all.
Was not clear that the agency has no drop off policy. NO WHERE in the crappy office is a single sign to warn you that you must be back before closing in order not to be charged an extra day, which I was, even though I went through every possible telephone number listed and made sure that the car was not just left there. I was supposed to return by 3:45 and when I got there at 4:55 the place was locked up. The Manager told me the next day that there was a woman there at that time. I banged on the door, etc. and not a soul. I went to the parking garage right across the street and the LOVELY woman on duty helped me. She called her boss, explained the situation and I left the keys in an envelope with her. Meanwhile, I called, emailed and texted Avis to alert them of my misunderstanding. I was never told that there would be no alternative. I left a note in the car on the dashboard and caught my bus back to NYC.
The next day I called and the Manager was extremely rude to me. I was charged an extra day and I was going to block it on my card. I didn’t since the Avis customer service folks were supposed to call me. Yeah, right.
NEVER EVER EVER USE THIS AGENCY. NOT GREAT CARS, RUDE SERVICE AND UNFRIENDLY HOURS AND POLICIES.
I WILL NEVER USE AVIS AGAIN AND I RENT CARS OFTEN!!!

Three different cars at this location reek of cigarette smoke and the employees seem to know, but don’t seem to care. I was given a Camry yesterday with nearly 40,000 miles on it, and it clearly had not been washed or cleaned inside in weeks. Worst rental car experience I’ve had in a very long time.

A year or so ago I rented a car for a weekend with this Avis location. Everything went smoothly and I was happy with the service. So when I needed a car this weekend I chose them again.
I checked the enterprise website for prices, then called Avis to compare. Avis’s quoted «full» price was 230 $ for four days, which was about 80 $ cheaper than enterprise. I made sure I asked if that was THE FULL PRICE I WOULD BE PAYING AT CHECKOUT. The women on the phone assured that would be my final price.
Went to pick up the car Thursday morning. There was a women and a guy at the desk. The guy was going in and out checking the cars. The woman was busy with another customer so the man helped us. He rang us up and said «that’ll be 446 $». EXCUSE ME, WHAT?
The woman chimes in and says that it’s just a holding fee if we use a debit card — we weren’t using a debit card. So again, it’s going to be «230 $ total, right?» and again they say yes.
We take the car, leave for the weekend, and return it in the same condition we got it in. Then I get a 446 $ charge on my credit card. When I call to question it the man on the other line tells me «looks like you had additional charges for loss damage waiver & additional liability insurance. 27.99 & 15.95 both of which are OPTIONAL and I NEVER AGREED TO. He just kept giving me the same answer and refused to try to do anything to make me, THE CUSTOMER, happy.
So if you want to be charged double the amount you are quoted for bullshit charges that you never agreed to pay, and deal with extremely rude, useless employees, then BY ALL MEANS rent from this sorry excuse for a car rental company. I will never rent from those scumbag theives again.

I returned a car at the location this summer and had an exceptional experience thanks to Scott. Imagine driving with my two young children (ages 3.5 and 2) from Boston to upstate NY, in tandem from Boston to Providence — a 5 hour drive can easily become 7 – 8! We arrived at the here and Scott directed both of us to the parking garage across the street in order to process the rental return and transfer bags, two carseats & kids to my Aunt’s car. Scott made this transition hassle-​free by insisting we take our time. For that I will be forever grateful!
As for some of the more negative reviews, I can just say know your contracted terms. My dad and husband travel a lot and have always instructed me to pay attention to potential add-​ons when returning the car. I had absolutely no issues at this location. Thanks Scott!

Good luck choosing this among other car rental service. Once you gave them that credit card, see how they found a way to charge you much more than what you thought. I got charged double and I only rent for 1 day. I regretted very much. First time and last time using Avis. They will never get any business from me or my friends.

I’ve used Avis many many times over the years, and I’ve always had good service. This branch is no exception. For example, they gave me a free upgrade, and when I turned it down for the smaller class car I reserved (no way was I driving down to NYC in an SUV), it took about 2 minutes to swap back to a compact. I will say that one potential negative to keep in mind is that this branch has limited hours. The time I came they closed up shop at 6pm and so I had to return the following morning to drop off the car and close out. I didn’t get charged for the overnight though, so it was a minor inconvenience. No hassles for me, I’d use Avis again if I wanted to use a rental vs. adding mileage to my own vehicle for longer trips.

It’s been a while since I gave a business 1 star, but Avis really deserves it.
I had reserved a car online and was emailed a confirmation saying everything was all set and just show up at such and such a time to pick up my rental car. The confirmation email did say that if I cancel my reservation within 24 hours of my pick up time that I would be charged a $ 10 fee (which seemed reasonable). So I go to pick up my rental car today and when I give the employee behind the counter my license and the card I used to reserve the rental he asks for a second credit card — which I don’t have because I don’t like to use credit cards (and really who needs 2 credit cards to rent a car). I’m then told that I can’t actually rent a car and that I need to cancel my reservation. I then asked if he could just do it for me and I was told that I needed to do it myself and that I would be charged the cancelation fee.
I tried to call the corporate customer service number to dispute this and was told that there was nothing that could be done and in addition to the $ 10 cancelation fee I would also be charged a $ 50 «no-​show» fee, even though I came to pick up my rental and never opted to cancel my reservation.
I immediately placed a stop payment on the card that I used for the reservation, but I foresee having to dispute these fees further.
Avis seems like a big scam, and they are just out to screw you with fees and other ridiculous charges.
Also, I have a great driving record (no accidents, no moving violations) and decent credit. Just for reference.