The Home Depot

Came here to grab some gardening supplies and ask a few gardening 101questions. Mike was very helpful. Showed us around the place and what soil he liked to use. We were so confident we purchased a ton of plants and my daughter and I got to work as soon as we came home.

My husband and I are about to start a 20k renovation on our new home. Came here looking for cabinets, counter tops and floors. We took some free floor samples to try to match what’s already in other rooms. When we tried to leave a very rude girl at the self check out told us that the limit for floor samples was 4 per person. When we limited out selection to just that– she yelled at us again saying that it was 4 TOTAL and we had 8 (four per person, two of us… You do the math). Sorry Home Depot… Your rude employees made it very clear that you don’t want our $ 20,000. Oh heyy lowes!!!

The people here are beyond great; I am hopeless when it comes to tools etc. and about five people went out of their way to help me find the very simple and inexpensive things I needed. No line for keys at all, on a Saturday morning. Christine at the check-​out desk was exceptionally helpful and friendly, but I should have noted all the names, everyone deserves praise. Too bad the owners of Home Depot are politically lamentable; that might actually stop me from going back.

5 a.m. On Tuesday 7/​14& I am already dreading going back to this Home Depot to return a garden hose for the 20^th time!!! The hoses keep exploding BUT as the owner of a real estate investment company I NEED these small portable hoses! They are tiny and easy to take with me to every property BUT I have to return them bi– weekly!!! 99% of the time I go into this Home Depot I leave DISAPPOINTED& IRRITATED!!! I ONLY go there because my office (and my personal, primary residence) are both on the East Side so it’s literally a 5 minute drive for me!!! I LOVE fixing up my places but I LOATHE going to this Home Depot

3.5 stars. People are friendly at this home depot and helpful. I came once for key cutting but the line was rediculous. Came the next week and no one on line. Otherwise, they have the usual things a home depot has. Lots of home improvement stuff and plants as well. I’d gladly come back to this home depot if I need tools, etc.

As is typical with Home Depot these days, the corporate analysts that dictate store manpower don’t really ever get it right. It doesn’t matter what time of day, good luck finding someone to help you that isn’t chatting on their cell phone in a back aisle. Last few times I’ve been there (out of necessity) the contractor pickup area was so jammed with vehicles that nobody could get their truck in there. Where’s management? Sad to say but the best people are running the registers or picking up carriages.

Dear Home Depot,
I am updating my previous review to drop your rating to ONE star.
The reason for down grading the rating is that after all the stuff that has gone on with my previous post, I have received TWO defective refrigerators. The first had three scratches with two on the front. The second refrigerator is unable to cool or even freeze ice. It appears the compressor is not working properly.
To me, this points to the conclusion, that Home Depot is not able to deliver working equipment. One might go as far to say that Home Depot is unable to treat their inventory well before it gets to its customers. I was told the the scratches were fairly common because forklift operators are not careful enough. But looking at the delivery off the truck, I did not see any protective box around the unit, ONLY plastic wrap. Now after receiving the second refrigerator, I am starting to believe that Home Depot does NOT have the proper controls to maintain good shipments or that their employees do not care enough. Either way this is not a good commentary on this company.

Over the past month I have shopped at this Home Depot 5 times to get things for an apartment, yard and small garden. Each time I’ve had a great experience.
I have had no trouble finding someone to help me and everyone I have dealt with there has been very pleasant. Two outstanding experiences were with a man in the garden center who gave me good advice on plants to buy to attract bees to my garden. Another good experience was with a guy who helped me get some bulky/​heavy things (a small BBQ, bags of top soil, charcoal) into a cart and then into a small car.
The person who helped me with the BBQ, etc, I later found out was the manager of the store. It seems to me that he is managing the store well given I’ve had good experiences.
In some ways I would rather support a smaller hardware store or plant nursery (I used to work at a family owned hardware store) but the fact that Home Depot is open outside normal business hours and usually has everything I need I keep going back (happily so far).

I want to start off this review by saying I walk in and purchase material at a Lowe’s or Home Depot about 3x a week on average. I am disgusted with the customer service I receive everytime I step into this store. No cares about their job to help anybody. The contractors provide more help to random people than the staff. Please do yourself a favor and go an extra 10 minutes to another location or a Lowe’s. I have given this store numerous times to change my mind and it never gets better. I spend a lot of money in this store and I will now go out of my way to give it to someone else, even if I have to pay more for it.

If you own a home, you probably already know that you will be visiting HD or one of it’s competitors again, and again and again. Due to the fact that this particular location is very close to our new home, we happen to be here almost every weekend buying paint, painting supplies, gardening stuff, and other necessities for a new home. Now, I have had some very good experiences and some very bad ones at this particular HD location, hence the three stars.
First off, there is one very good paint dept worker and one very bad (or at least miserable looking) one. I won’t name names, but it’s very hit or miss on service and friendliness. I have also met quite a few people in this HD that do not understand pretty basic questions about products that I believe every HD probably carries. Not sure if this was a language barrier, if it just wasn’t their dept, or what the problem was, but we ended up having to look through the whole warehouse to find what we needed because the person we asked had no clue and didn’t direct us to someone who did.
So, I can’t say that we won’t be back, because that would be a lie. What I can say is, is that this is not the cleanest, most organized, or most friendly location that I’ve been to. It is, on the other hand, the most convenient location and that tend to have most of what I need, when I need it.

This place has everything you need for any home improvement projects you may be doing. I’ve been here twice in the past week and was immediately greeted and assisted by employees there. I found everything I needed with ease and they have a very large selection. The customer service is exceptional here. Prices are very affordable. Will definitely come back for my next project!

This is a sparse looking Home Depot. While the checkout people were extremely courteous, people up and down the aisles were no where to be seen. I need to find salt for snow that was safe for dogs… but I was not able to find anything. I ended up doing my shopping at Whole Foods XD. However, this is the closest place to Providence and it’s right next to the WalMart to do all your shopping at once. They do have lots of salt and shovels so if you need to purchase your winter gear it’s all here!

I had a very helpful encounter with the people in the garden section,. Thank you home depot, my tomato plants did very well this year, the young man that helped me was very enthusiastic and creative in helping me.

Unfortunately, I end up here a lot.
I find the service to be the most unbearable part of the experience. No, male employee, I do not need help. I don’t need it in this aisle either. Yes, I understand the numbers on the steel wool packages and I know how to calculate how much lumber I need and I know which kinds of screws I want and I don’t care if *you* think the other kind is good enough. No, I really didn’t think you’d know what a mortise latch is… and frankly I wasn’t expecting to find it here, either, but since you INSISTED… No, male employee, I still don’t need help. Not in THIS aisle either. Nor in the next one. Tell all your aggressively patronizing coworkers, and while you’re at it, tell all the male customers too. Really I know what I’m doing. I know it hurts your head to imagine this. But it’s true.
I never have these nauseating experiences at independent hardware stores. Somehow, employees at those tend to be friendly and helpful but not overbearing or patronizing just because I’m a little lady in a skirt and heels. But props to the several female employees who have managed to be awesome and complement my dress and then ask me about my project with genuine interest and respect. Y’all rock.
And of course, being a big box store, the products here are mostly low-​quality and generic stuff. You won’t find specialty stuff. You won’t find heirloom tools. Don’t expect the stuff you buy here to last. But it has like.cheapo.plastic sheeting for covering your fridge when you paint the kitchen, and a giant wall of lightbulbs in 999 999-​piece packs, and big buckets for like two dollars, and that sort of thing. So I come back.

BLEEECHHHH.
I just bought a home, so I’ve become a frequent patron of HD. And this location is as gruesome as can be.
It’s a HD, so they have all the STUFF you need. It’s the customer service and the sense of product knowledge that’s lacking. I’ve used it for projects around my house and classroom, for plants and flowers, and to order custom blinds. I have had miserable experiences all around.
I can’t ever seem to find assistance when I need it, and whenever I manage to corral someone for help, they promptly pass me off to someone else, but instruct me to wait where I am. Then, I wait another ten minutes and get scolded by someone for not being where they were told I was. Um… what?
Many a time, I have to explain products to employers and tell them how much things cost… not. my. job. Often, in order to expedite an interaction, I fill the employees in on information I was given on an earlier trip and explain that something is sold out or backordered. Again, I shouldn’t be running the store.
On my most recent trip, I was ignored at customer service for 15 minutes before being told they didn’t know how to get my custom order. I decided to do some shopping and come back when maybe someone else would be there. Cue being ignored for another 15. How about «I’m sorry, I’m not trained in this/​handling a computer, why don’t I go get a manager for you». That would be lovely but it’s apparently out of the question for the employees here.
The custom blinds I ordered were too big to fit into my car, so I asked to see a manager to see how we could troubleshoot the problem. Keep in mind that I’ve already paid a hefty installation charge… why I would need to pick it up myself is beyond me.
The manager who came, Keisha, is literally the only reason this is a 2 star review rather than a 1. While they still had to charge me another 35 dollars for an installer pickup, this manager was polite, friendly, professional, and coached the staff at customer service through the process and reminded them to be attentive to customers. However, the second she stepped away from the process, chaos ensued again. Another manager shows up and suddenly the charge jumped from 35 to 50. Keisha stepped back in to save the day yet again and waived the fee, but I honestly started to wonder if I was on Candid Camera.
In conclusion, this location needs some serious help in the customer service/​being a human department. Have Keisha run some professional development sessions for the employees, or hire more people like her. She is literally the only redemption in a sea of bad experiences here.

What’s this? No one has reviewed Home Depot in PVD yet? Oh, my glory! Well, let it be me…
I’m going to be honest with you, kids: I love the crap outta this place. I love their garden center, their selection of hardware, the lawnmower aisle and the tools, the TOOLS!!! They have sharpies, weed wackers, shrubberies, chairs, doors, glue, grills, toilies, shelving, storage bins… basically anything and everything you could ever possibly need for your household. Whichis what brings me to a few words of caution: prepare a list before you come, because this place is massive and I have, on occasion, become overwhelmed and forgotten most of what I came in for.
I love love love how organized it is, the smell of the lumber being cut, and the copious options displayed so beautifully. It’s remarkably clean for a Home Depot… and for a hardware store, in general. The one drawback? The staff. Some are great, some or morons… and you usually have to seek out both for assistance.