The Lodges at Glenwood

So just called about my deposit to get back because I have been moved out for quite some time and they said it would be mailed to me by now, just spoke with some bitchy girl in the office who said they have on record that I wanted to come pick it up when I’ve called multiple times to check on when it would be mailed to me and NEVER said I wanted to come pick it up so finally I tell her I will come pick it up today and she says they can’t find it and that it is probably just in the wrong alphabetic character, so these idiots cannot even alphabetize. So I say you’ve lost my deposit?! She says no it just looks like it’s been misplaced, as if changing the word «lost» to misplaced will make me stop fuming at their incompetence. I told her I would be calling back every hour to see if they’ve found it and if not I’m coming in there. Don’t live here. This is like the 5^th bad review I’ve written since living there. They should be shut down.

DONT LIVE HERE. absolutely terrible management. I got booted because the management did NOT send me an email about renewing my parking pass. Also the wifi does not work after about 3 PM in the afternoon. Terrible, terrible management.

Saying that this place is completely horrible is an understatement.
1. First of all, the customer service is horrendous. Since I moved in about 3 months ago I’ve had problems with the Internet they provide for us. When we bring this problem up to the Office, they say that it is our fault for having wireless printers that disrupt the connection and tell us that we aren’t allowed to have wireless printers in the first place. When we ask them to show us where in our contract that it says that, they can’t seem to find it or they «just don’t have time at the moment.» Same goes for having a personal router: they say that according to our addendum, we are not allowed to have an Internet connection of our own and that we have to stay connected to the wifi that the landlord has provided us. However and once again, the contract does not actually state whether or not we are allowed to have them. In a addition, the Residence Assistants don’t do anything. They are supposed to be the people you go to if you are having a problem of any sort either with your apartment or with your living experience in general. When I approached mine about an issue I was having in the apartment, he said he would do something about it and let the ranking employees know, but nothing happened. I approached him with my problem once more, via text and a call, sure enough, he didn’t respond to my text message (ever), nor did he pick up the phone when I called, and never ended up calling me back. The problem here is that the employees are tenants here too that seem to treat their job like a joke, thinking that their job is so easy, that when an actual problem is posed, they don’t know how to handle it or that they just don’t want to. In addition to the that, the Saturday hours here are horrible. Not because the office is only open for 4 hours, but because the employees still need to close the office halfway through that 4 hour shift for a lunch break. So really, it’s only open for about 3 hours on Saturdays, because the starving employees need to take strictly structured work ours to feed themselves.
2. Again, the Internet connection here blows, having 300 people on one router tends to cause some problems. And once again, you’re fined if you use your own router, even though the contracts don’t state that you can’t.
3. The walls and ceilings are extremely thin. If you’re lucky enough to get a room on the top floor, then congratulations; you don’t have to hear every step that is being taken above you, let alone any other noise coming from the apartment.
4. The utilities are extremely outdated. We’ve called for maintenance in our apartment because two of our four stove tops didn’t work when we moved in. Sure enough, they were broken beyond repair. The refrigerator isn’t very cold, I could easily bundle up in a few sweatshirts/​jackets and rent the inside of the fridge out and live there for awhile if I wanted to (but the employees would say that our contracts wouldn’t allow that either, catching on?).
5. (Before I begin this next one, I’d like to point out that I am a member of the LDS church, so the fact that I’m complaining about this means that it’s pretty extreme). They are too LDS Church oriented. Those weekly activities they talk about on the website? Yup, Family Home Evening. Your apartment, as well as your group will shun you for not participating more in church activities, regardless of whether or not your a member of the church. Yes, you read that right. So if you aren’t a member of the LDS church and don’t plan to convert, this place isn’t for you, because that is their only goal here; to make you member. It’s intrusive really.
6. (Finally). We seem to get charged for more than we need to. The main thing is parking. Even after buying one of their already expensive parking permits, there is still a monthly charge added to your rent for parking. I don’t understand it either.
So what do I have to say about the Lodges at Glenwood in Provo, Utah? It’s horse pucky.
I DO NOT RECOMMEND this apartment complex to anyone. I’ll admit, the floor plans and the apartments themselves could be worse, but it’s everything else that goes on here that makes it a terrible living experience. I would recommend finding other apartments to look into. Personally, I have my contract until April, but I wouldn’t be able to withstand another semester here, so I will be moving out in December. Happy Hunting!
UPDATE:
Since posting my initial review, I’ve had a UPS package stolen from right outside my door. Kind of sucks when it seems that you can’t really trust your neighbors either.