Boss Systems Carpet Cleaning

Okay, I’m cheap. My living room carpet is about 30 years old and I didn’t want to spend my remodel budget new carpets. I set an appointment with Boss Systems after getting a raving recommendation for them from a neighbor. And that’s in spite of a previous poor review on Unilocal.Calling them was one of my BEST decisions, ever! Jeremy Randall, one of their top technicians, did a thorough inspection on the condition of my carpets, gave his honest, no-​pressure but expert recommendations, and then got to work. Crazy to say, but these 30-​year old carpets look new again! Jeremy and his crew were meticulous, courteous, and thorough. The results FAR exceeded my expectations! My only regret is not getting before and after photos… because no one will believe these carpets aren’t new!

Boss Systems was brought in by our property manager to repair our apartment after a neighbor started a flood. The damage occurred one month ago and we still are not back in the apartment. They were quick to accomplish the necessary tear up of damaged flooring and walls (including the removal of our blinds so that all could see in), but weeks have gone by (where we have gone to check every day) and they have not accomplished basic tasks or simply not worked at all to actually put things back together. Finally one day on week 3 they had 4 – 5 people in the apartment stepping on each other trying to finish what they quoted would be done much earlier. Additionally, on several check-​ins we found evidence they had gone beyond the designated work areas to parts of the apartment where no work was required and where we had moved furniture and other valuables. On one occasion we even found that the front door had been left unlocked for an extended period of time with nobody inside.
On a recent walkthrough with our property manager, we discovered evidence that Boss Systems thought using our bathtub as a paint receptacle was a good idea. There was paint splattered over multiple areas: all over the shower and tub, the shower curtain and liner, bath mat, cabinet, door, our trashcans, several coats, and a bookshelf – all in areas where no painting was needed. Have you tried to get hardened latex paint off of anything? Once it’s on fabric it’s impossible. Anything strong enough to remove the paint eats at the fabric and removes the fabric dye. What about wood laminate furniture? Same thing. Paint remover eats away the laminate. Boss Systems also cracked our living room lamp, stained and scratched one of our dressers, and used our trash cans and trash bags for construction/​paint debris. Several other items from the living room and kitchen areas are still unaccounted for, meaning they were either taken (which we would really like to believe is not the case) or carelessly tossed out during the tear-​up process. None of this damage was ever reported by them to either us nor our property manager. Perhaps they were hoping we wouldn’t notice or they were simply oblivious to the damage they caused. The total bill for their damage is at $ 961 and counting, not to say anything of the extended time their delays have kept us out of our home.

Working with Alan an his crew has been a pleasure. Nice Fleet, professional, an competitive prices