Wilson Diamonds

This is the best place around. All the employees are friendly and will help you find what you want. They do custom rings for free, Jareds down the street has a $ 700 custom fee. Also they guarantee lowest price. I couldn’t recommend them more.
They also offered us cookies and bottled water.

Class act jewelry store. It’s obvious they take care of their customers and they have a passion for helping couples get their dream ring. I have had the pleasure of working with several of Wilson’s associates and I’m always impressed at the quality of people they hire.

I was on a return trip to Utah and came to Wilson’s Diamonds to receive a quote to fix my wedding ring. (Losee’s, where I had bought my ring 10 years ago while living in Provo, had sold their business and Wilson’s was nearby so I stopped in.) I had been to a couple of other jewelry stores in order to educate myself and find a jeweler that I could trust. I have a platinum ring with a diamond that has been passed down in my family. The ring had gotten misshaped, the prongs needed tightening, and a small pavé diamond needed to be replaced.
I came in and a younger man with glasses examined it, and then WITHOUT PERMISSION he began to reshape it with a mallet. I had NOT come in to have them work on it at all. I simply wanted a quote. He then gives it back to me and has Danielle come out to give me the quote. She says she needs to take the ring back to goldsmith. I asked her if I could keep it with me or if I could accompany her back since I felt uncomfortable that they had already hammered away at it. She said no I could not come back and that she needed to have the goldsmith examine it before quoting me. She took it and came back quoting $ 80 to have it reshaped, prongs tightened, and to replace a small pavé diamond. I was surprised since this was about $ 150 lower than any other jewelry store I had been to.
I left the store and the next day I took my ring to one last jeweler for a quote. I was shocked when he told me I had three major issues going on: 1) prongs needed tightening 2) still needed reshaping 3) A BROKEN SHANK. Whoa! He asked if I had been anywhere where someone had hammered at it. He said this was was the most major issue of them all and showed me how the ring was completely broken apart. WILSON’S HAD BROKE MY RING SHANK!!!
I took my ring back to Wilson’s and showed Danielle and the man who had hammered away at it. I truly felt that I had been dealt with dishonestly (even if it had been an honest mistake in the beginning) since it had passed through the hands of three different people who examined it after the shank had been broken and they never acknowledged their mistake.
The man who had hammered it said that he had inadvertently broken it without realizing it, but then he had the audacity to say that truly I should be thanking him since he was doing me a favor by going ahead and reshaping it. I asked Danielle why neither she nor the goldsmith had caught the broken shank (since she insisted on taking my ring to the back where the goldsmith was so that she could give me an accurate quote). The broken shank is not hard to see at all. Without asserting any outward pressure to the ring there is a space where the ring was clearly broken. She said that WILSON’S GOLDSMITH NEVER REALLY LOOKED AT MY RING. Danielle said that I could leave the ring with them and they would fix the shank for «free,» I would pay for the other issues, and then they would mail it out to me since I was leaving to go back home in a couple of days. I asked if there was any way that mine could be fixed before I leave, to which she said that the goldsmith was on holiday and that putting mine ahead of others would mess up his schedule. She vowed that my ring would be just fine if I left it and that they never mix up rings ever.
Ironically, as I was leaving the store, a lady came in saying that Wilson’s HAD GIVEN HER THE WRONG RING. The sales associates didn’t know where her ring was.
Hearing this cemented my belief that Wilson’s was not trustworthy. I already did not feel comfortable leaving my ring with them since I felt they had been dishonest and refused to be upfront with me.
There is no way I would trust Wilson’s.

My fiancé and I came to Wilson to look at rings, and felt much more comfortable dealing with their employees than at other jewelry stores in the area. They were knowledgeable, really listened to what we wanted, and had great prices. My fiancé got me an engagement ring and wedding band.
A couple weeks after the excitement of our engagement wore off I noticed a pink mark on the band of my engagement ring. I took it in and had it looked at and their employees discovered several minor scratches that had happened during the sizing process as well. We gave them the ring and were notified a couple days later, as promised, that the ring was ready. We came to get it and there was still a pink spot. So, we gave it to them again. They called and said it was ready, we came to get it, and it was misshapen, slightly warped on the band from the work they did. By this time, we were pretty frustrated with the work they were presenting to us as «ready.»
Yesterday we went back to pick up the ring, and it was beautiful. All the minor problems had been fixed and it looked great. We expressed our frustrations with their employee who was helping us and they offered sincere apologies for a series of unfortunate mishaps with our ring. They even gave us a gift card to show their sincerity and a discount off the men’s wedding band we had already purchased from them. By the way, they gave us a great deal with a price comparison for the men’s band already.
Although there were some problems with their service, we eventually got things straightened out. I love my ring, and hope to be able to rely on them for our future needs.
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This is an addendum to my original post. About a month after Wilson fixed our ring, I one day realized my ring had been bent (how? I don’t know) so that the stone was crooked on the band of the ring. We took it in right away and they offered to either re-​make the ring and reinforce it so it wouldn’t be as likely to bend again, or to put our stone in a new setting. We went with the second and found a ring very similar to the original solitaire setting. Again, they were very understanding and willing to make things the best they could be for us. Although I hope nobody else has events happen quite like we did, I think Wilson did a terrific job handling everything.

Wilson’s is a great place to buy a ring. They helped me understand all the ins and outs of the diamond business and they never pressured me once to buy a ring. They even told me to go to other stores just to make sure!
I already had a my grandma’s diamond and they helped me find the right ring to match it. Jerry was great and I have to admit the whole diamond buying experience while at first was intimidating turned into a rather painless event thanks to Wilson Diamonds.

Woohoo! As good as it gets! Ha, I had to. But really, wohoo. I’m a fan. Living up to the Provo, Utah stereotype, I got married young. Like, eye-​rolls welcome type of young. And I look like a child as it is so… that’s great. Ha. The other jewelry stores sort of passed me off when I went in to scout out some engagement rings but Wilson’s, good olé Wilson’s (!), they welcomed me like I was some sort of queen and helped me through the whole process while asking socially acceptable questions about my engagement/​fiancé/​wedding plans/​etc. It was so refreshing! They even gave me freshly baked cookies which is like, the way to my heart.
I’ve gone back other times to get my ring cleaned, and they are always so friendly! They either pretend or perhaps actually remember me and ask about married life and other some such things. And they have Café Rio mints so… two thumbs up.

Wilson Diamonds was very friendly and helpful. They were honest in their dealings and upfront about all the specifics of the diamonds and the rings. They did their best to get me what I wanted and I even got special attention from the owner.

They were always super helpful and great to work with. I worked with Annabel the most; she was awesome! She was extremely helpful in informing me of the options and giving what I felt was an unbiased opinion in a way that didn’t make me feel pressured. No matter who I worked with I felt they had great customer service and did everything they could to make it a positive experience. I would definitely recommend them!

In the interest of full disclosure, I have to admit that I bought my room wife’s diamond ring there a long time ago. Like… a few years ago. At any rate, we got a great deal from some great people.

I didn’t come here for a ring, I just came to get my ring re-​sized. I walked right in and was taken care of right away. The lady behind the counter helped me to figure out what size I needed my ring to be. It was a quick and easy process. It only took about a day for them to do it & they even cleaned it for me. No complaints here.

First of all this owner needs to quit using car analogies as a parallel to the purchase of an engagement ring. Cars don’t appreciate, diamonds do! Diamonds are forever, cars are temporary. He makes up every excuse and talks down to the customer. The owner forgets that the reputation of his business is important and doesn’t try to please the customer or gain an honest sale. He acts like you are a fly he will just step on when you walk out the door. Little did he know my wife and I were in the market for a ring that most of his clientele can’t even afford. Your loss buddy. Maybe you will keep the customer as your number one focus and stop focusing on GREED and lose your car sales man pitches that are completely irrelevant. OR Better yet maybe you should start selling cars!!! I would not recommend this place of business nor trust anything they say. They are the Example of a retail monster. The owner Richard should go by the name Dick because that is what he acts like.

I was looking for an engagement stone and Wilson Diamonds was the best place! I was so impressed with Richard Wilson, owner of Wilson Diamonds, and the way he handles business. I was looking for the right color of sapphire and he was able to bring in multiple stones and shades of sapphires. He received some a day after my first visit with him and although they were beautiful they were not the color I was looking for. I told him this and he ordered new stones which he had for me within the next few days. He kept them for me for a week so that my fiancé could pick which one she wanted. I went to 13 jewelry stores and Wilson was by far the best and had the fairest prices. A+ service, I will do business with Wilson Diamonds again!

I spent days in April looking for the perfect ring for my wife. I went to every single big diamond store, and even a few small stores, and got «used car salesman» tactics from every one of them. Every other store lied and pushed as if this was some small purchase that we could budge on what we wanted. We were asked on multiple occasions to apply for financing even before my wife even found anything she liked.
And then we went to Wilson’s. Their sales people, who don’t make commission, were incredibly friendly and easy to work with. When we finally found the perfect ring, Wilson’s only had it in yellow gold, and we wanted white. After being lied to by another store, I went in to Wilson’s, expecting to have to custom order the ring and delay popping the question. While there, I was approached by Richard Wilson, the owner of the store. After I explained my frustration, which was in no way his fault, he said he wanted to help me. He had me sit down while he made some phone calls, and within a half hour, he had pulled the proper strings and arranged with his manufacturers to have the ring completely done, built from start to finish, in one week!
In a week, the ring was done and I was proposing. I couldn’t be more pleased with Richard and his team, and we’ve since gone back for my own ring and some service items. I recommend Wilson Diamonds to anybody who expects to be treated professionally and honestly, and get an incredible ring.

WHY CAN’T I GIVE THEM ZERO STARS?! About five weeks ago I purchased an engagement ring (not from Wilson Diamonds). I had been to Wilson’s in the past and thought that they were a pretty decent jewelry shop. Well, the engagement ring I purchased was a little bit big and needed to be sized. only a quarter size (in other words… nothing). I was unable to take it to be sized by the same people that manufactured it because it was foreign made. Anyway, after looking at several jewelry stores, we decided we’d take it to Wilson’s to have it sized… only a QUARTER size. Well, they told us it would be done the next day so we came back the next day, picked it up, and left.
Right after we picked it up we realized:
–Where the sizing had been done, the metal was brittle
–There were scratches in the metal
–You could feel the line where the metal was cut
–The scroll work on both sides of the setting was cracked and had become uneven
–The detail on the bottom side of the setting was cracked and had been pushed into the box where the center stone was
–Someone had attempted to FIX (cover up) the broken detail on the bottom and they still let us walk out with it!
We went back and:
–The manager blamed the manufacturer of the ring, its casting, etc.
–Told me that I had purchased the ring with all the cracks and what not (ridiculous)
–Told me that they would TRY to fix it, but that it would never be perfect (they broke it… shouldn’t they be the ones trying to leave things in the same condition as they received them?)
–Was not willing to investigate… or even consider that they MIGHT have broken it (even though they did!)
–Acted as if he had no clue how it happened and, therefore, was not their fault
–Continued to tell me that I had bought a defective ring and that the cracks and everything were going to happen eventually (Uhmmmm…well, so we are all going to die eventually, but I don’t expect my neighbor to do me the «favor,» so that I can get a head start…)
–Would not let us talk to the goldsmith…
**In essence, he took NO responsibility for breaking my ring and told me that they could do NOTHING to return it to me as I had left it a day earlier. They returned my money for the sizing… but that was it… I DON’T RECOMMEND YOU PURCHASE A RING FROM OR TAKE A RING TO WILSON DIAMONDS TO HAVE IT FIXED… I can’t tell you where to go, but NEVER go there… an engagement ring is an important investment… don’t risk it on them.

Do your research on Diamonds and Rings. Learn about diamonds on your own so you know what to look for and what to avoid. I personally will always request a GIA grading report with a diamond after buying a non-​certified diamond from Wilson Diamonds. I had the diamond that I purchased from Wilson Diamonds sent to GIA because I saw yellow in the Diamond even though it was sold as a «D-​colorless» Diamond. It indeed came back from GIA as an H color Diamond. I was very new to diamonds and realize now that there is a huge difference and VERY visible difference between a D and an H. My lack of knowledge and experience was taken advantage of. I only share this not to sway you away from Wilson Diamonds, but to educate you on what to look for and what to be aware of.
I do hope that Wilson Diamonds has taken steps to avoid such a grading difference in the diamonds that they are selling. I believe that they may take the appropriate actions. Regardless, I want to inform the public to understand diamonds, know that each grade difference in a Diamond can be a BIG difference in price, and that just for protection as a consumer, to request a GIA or Gem Lab certificate with each diamond. Some diamonds now even come inscribed (in very, very small lettering) with the diamond grading report number, so the diamond cannot be switched or misrepresented.
please go to this website to know the questions to ask and what to look for. Bottom line, if you are spending more than $ 2,000 for a diamond, protect yourself and protect the jeweler from future heartache by requesting a Grading Report from a INTERNATIONALLY RECOGNIZED LAB.
I will not buy a diamond without a gem lab grading report whether it be GIA, IGI, AGS, etc. A diamond grading report gives you a professional opinion from 3 or more Graduate Gemologists. A 1ct Diamond Grading Report costs a little more than $ 100 but can save you thousands of dollars if the grading is lower than what the Jeweler is selling. This has happened to me because I did not get a grading report. And regardless if the price difference is $ 400 or $ 4,000 a reputable jeweler will always heed a request for a Diamond grading report, and should do so on their own accord, it will actually help them to sell the Diamond.
As I said, I am only sharing this for the education of anyone looking to buy diamonds from ANYWHERE. This is always my blanket advice to anyone who asks. I personally will never return to Wilson Diamonds, nor recommend them to anyone due to my past experience with them, but if you are educated and have the proper tools to purchase a diamond you can feel comfortable where ever you go and find the best deal. Shop around, you may find Wilson Diamonds to have the best value and a reputable Diamond. Give them a shot, but be prepared with the proper questions and knowledge BEFORE you go into ANY store to buy a Diamond.

Recently bought my now fiancée’s ring here on a recommendation of a friend, and I really couldn’t have been happier with the whole experience. I worked with Richard (Wilson) the owner — super nice fella. Walked me through the different gradiations of a diamond, with the disclaimer of «even if you don’t buy here, I don’t care — this is just good stuff to know».
Well, once I found the ring that I knew I wanted to get my gal there, I went for it. Problem was that I was across the country on business — so I finalized the purchase via 2000 miles a few weeks before Christmas — and thanks to their help, was able to get the ring in time to propose on Christmas Eve.
I really couldn’t say anything nicer about these guys — I just had a 5 star experience all the way.