The Pizza Factory

The Pizza Factory is an apt name: they pride themselves in quantity more than quality.
I’ve tried the BBQ chicken, Alfredo chicken, All Meats, and «Margherita» pizzas. First of all, margherita is a very misleading name for the last pizza. You won’t get basil or sparing mozzarella on it – you’ll get a ton of veggies. Mushrooms, tomatoes, green peppers, two squash varities, onions, and olives. Does that sound like a margherita pizza to you? Nah.
Enough of that rant, though. The quality of the toppings just is not that fresh. They lack their own flavor, instead tasting like either bacon (I’m guessing all the meats are cooked in bacon grease) or olive oil (for the vegetables). The mushrooms do retain a bit of the meaty texture, but overall the toppings are not satisfying. The cheese, however, do seem quite fresh and are ABUNDANT. The Pizza Factory loves their cheeses. It seems like all you’re getting when you take a bite of the alfredo chicken pizza – they heap on provolone, mozzarella, and cheddar. Although cheese lovers will obviously be satisfied, the overall balance on the pies is way off.
The sauces. You can’t really tell the marinara is there underneath all that cheese. I can’t tell what the seasoning is like for it. The BBQ sauce is far too sweet on its pizza, and I found the alfredo to be gritty with poorly-​melted parmesan.
The crust is likewise disappointing. Like the majority of places in the Provo/​Orem area, it has not fermented long enough to develop flavor and depth. I also thought that the crust on its own needed more salt (although the meat toppings are enough to counterbalance that). The gluten is also a little more developed that I like on a pizza – it’s like you’re biting into a bagel. However, that is also necessary for these pies to support the amount of cheese on top. So like I said, if you’re a cheese lover, they cater towards you.
I haven’t tried the pastas here, but I do enjoy the salad bar and the bread twists. If I could order those bread twists to be delivered on their own, I might just do that.

Way over priced. Pizza is worse than freezer pizza. You can tell that the quality of cheese that they put on it is very low-​quality. I go here a lot, unfortunately, because I don’t have to pay for it (long story). I would never use my own money to pay for this food. Everything is very inconsistent. Sometimes it tastes ok, other times it’s flavorless. The service is sub-​par, teenage ditzes. There’s always something wrong with every order, so the kitchen staff is obviously lacking as well.

This place has gone seriously downhill. We come here for the breadsticks and that’s it. It used to be great! The food, service, cleanliness, was all wonderful. However I feel like current management just doesn’t care at all. There’s rarely anyone at the hostess desk when you come in. They typically only have 1 – 2 waiters in the whole place so service is lacking. The salad bar used to be fabulous, always fresh and very clean. Now it’s a mess. Dressing everywhere, moldy toppings, empty canisters that don’t get filled. Gross. The only pizza worth eating here is the deep dish, anything else is not worth the price at all.
Bottom line, management needs to get their shiz together and make this place what it used to be.

This place gets two stars only because I reserve my one-​star ratings for places that give me food poisoning/​make me think I’m going to get food poisoning.
Not much to say about it. Insanely overpriced ($ 15 for a personal-​pan sized pizza), terrible service (one poor waitress running the whole place, food took an hour to come out), and the food itself was really just not great. Pizza was tough and cheap-​tasting, Italian soda was unpleasantly sweet like somebody went crazy on the syrup, and the salad bar seemed less than fresh.
I can think of three better pizza places in Provo alone instantaneously. I can’t fathom how this one is still in business.

Their deep dish pizza! So amazingly good. It’s hard to find quality restaurants these days but this place didn’t disappoint! We’ve tried just the basic pepperoni to pesto chicken and it’s all worth telling about. Anytime I want pizza this is my place to go!

I am really disgusted with the service of this place. When we first walked in, we were greeted by a very nice girl who took us to our seat. As soon as we sat down our server asked us for our order. She didn’t offer to do drinks, but practically demanded our orders. Once we gave them to her, we hardly saw her.
Our cups were covered in crusted cheese and were disgusting. The drinks were good, but the cup was gross.
Our breadsticks were really good. That was probably the only good thing about the whole visit.
Our server never came to check up on us, or to offer service or desserts. She only intervened when she saw us ask another server for new glasses or the check. She brought out one meal, but another server brought out the other. She was very rude.
Also, they don’t seem to have a dress code?
Overall, very terrible place to eat!

Our waitress didn’t refill my water a single time even though it was empty the whole time. And for a pizza place, their pizza was seriously mediocre. The only good thing they have going for them is bread twists and they’re way overpriced

Maybe we just hit it right but our experience was good! Salad bar appeared and tasted fresh… the pizzas were good… not authentic Italian pizza but more along the lines of Pizza Hut… if you are looking for fine Italian dinning this ain’t it but they don’t pretend to be that.
They are what they say they are… pizza, pasta and salad and it’s good!

The Pizza Factory lives up to it’s name — it is nothing but a factory. Pumping out mediocre pizzas at mediocre prices.
My wife and I come here simply for the salad bar and bread twists — as I honestly feel that I could make better pizza at home. I consider myself a pizza connoisseur — having worked at a pizza restaurant in high school and trying pizza wherever it is served, I am less than satisfied with the Pizza factory product.
I question how this place stays in business. I have never waited once in the entire time I have been going to pizza factory. Never is it busy — except for maybe during the week of BYU or UVU graduation.
The salad bar however, is delicious. There are so many options and toppings that your combinations are endless. And the breadtwists — ohhhh the breadtwists. Remind me next time to order nothing but four of those and a bowl of Alfredo and marinara. Pizza factory doesn’t do much right, but they nailed it right on the head with these things. A few of those plus a fresh raspberry lemonade, and I am one happy camper.
You may ask why I give this restaurant 3 stars — and it is because the pizza sucks. It isn’t anything special. It tastes like a glorified little caesars and for what you pay, that is rather disappointing.
The staff is great, and the restaurant is clean, but they could really use some help with their pizza ingredients. Go here if you are sick of pizza chain restaurants and want to switch it up — but my advice? Never order anything larger than a personal pizza, and get full on breadsticks and the salad bar.

Only thing worth eating here is the breadsticks. And from the looks of the other reviews, lots of people agree. But that’s just my opinion. We got the salad bar and large pizza. The salad bar was messy and suspicious. I wondered how long some of the toppings have been saved. The pizza– I could make better at my house. Really disappointed. Was hoping to have a good experience.

Pretty terrible pizza. The crust tasted like really cheap frozen self-​rising pizza you get from the store and you under cooked it. The toppings were tasteless. The sauce was okay when compared to the rest of the pizza. I am not sure if there was even any cheese on the pizza, or if it was real.
Better off buying a $ 5 little Cesar’s for dinner and trying to eat it all by yourself.

It’s hard to puck up pizza but it isn’t easy to make pizza stand out either. Pizza Factory was average all around… which isn’t a bad thing if you aren’t expecting anything more.

Have eaten lots of pizza, including in Chicago, San Fran, New York, and of course Utah. So what I’m about to say isn’t about the «style» of the pie.
This place is simply overcharging – radically.
Never tried them before, but we got a promo in the mail ($ 10 off an order) so we decided to try it. Delivery was fast, but we paid just shy of $ 50 for two large pizzas. Fine if they’re high quality and memorable.
In fact, they’re completely uninteresting.
— Flat, uninspired crust. Not thin, not thick, not hand-​tossed, not much flavor. Not soft and airy, not particularly chewy, no color (forget about «golden brown») no particular rise, no crunch. Just nothing, no style or flavor at all. Could have made it myself. In fact, would have made it better myself.
— Grocery store cheese. White. Flavorless. I think just mozzarella, and not the fresh, hand-​pulled kind. Just bag shred. Cooked until just melted. Flat and even and uniform and white. No bubbles, no color variation, no thickness variation. Smooth, white, flavorless. The utter embodiment of Utah stereotypes.
— Fresh veggies, yes, but cut chunk-​style. Green peppers in 1cm-​wide rings. Approximately 1.5 tomatoes cut with same thickness and placed in a circle, one slice of tomato per slice of pizza. I guess someone has OCD. I’d have preferred more tomatoes or smaller pieces distributed evenly. Toppings were fresh, but not in a good way – they’re not cooked on the pie for the duration, but stuck there late-​bake so that they have full crunch with not a hint of cook on them and the flavors have not had a chance to meld.
— Zero herbs or spices. Like, zero. Just a hint of salt. This is the preferred pizza of that person in your life that won’t eat Mexican, Chinese, Indian, Thai, or any other ethnic food because they’re «spicy» and «weird.»
— In short, basic flavor: mild salt. Both of the pies we ordered. Where are the nuances of flavor? Utterly, utterly, utterly inoffensive. If you had closed my eyes and offered me a bite, I’d have sworn I was tasting a grilled cheese sandwich made with grocery store mozzarella and wonder bread.
On the upside, it was delivered quickly, and the delivery guy was nice enough. But $ 50 for this? Even at half they price they wouldn’t make it into my menu drawer.
At a third the cost (say, $ 8.00-$.900 a pie) they might, but only if they’re open later than anyone else in town.
There are two kinds of people in the world: people who have a serious passion for pizza and people who just don’t get what all the fuss is about. This is a pizza chain run by the latter bunch. It’s clear they think they’re doing a premium, high-​quality job, but they just don’t *get* pizza. Not for a second. And that’s bad if you’re actually running a pizza joint.
In short, avoid. Go to Slab instead, or if you’re staying in and having it delivered, ring up Domino’s. You’ll save a ton of money and get better pizza. In fact, DiGiorno’s is better.

Overrated, over priced! The pizza and everything else is flavorless. There are so many better places to go for good pizza and pasta. The only good thing is the salad bar and dessert cookie with ice cream :(

I absolutely love their breadsticks. Hands down one of my favorite, however I’m gluten-​free so I can’t eat there as often. I did not love there gluten free pizza. I thought it cost too much and wasn’t worth the price.
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We got seated really fast. Then we waited about 10 – 15 minutes for the waitress to come back and take our order. After putting our order in we hardly saw our waitress after waiting for over 30 minutes we asked where our food was, to be told it was backed up. While we were sitting there everyone else had already gotten their food and left even the ones that were seated after us!
We were in a hurry so when we finally flagged down our waitress we told her we would need it to go. She didn’t bring out the food for another while and when she did the food was cold and not ready to go. So then we had to wait for another while for her to grab to go boxes, and then we left, none of us even tasting our cold pasta. At least at the end they gave us 20% off on our meal, but we won’t ever return.

Came here after we saw an ad for all you can eat soup, salad and breadsticks. There was only one kind of soup (chicken noodle) and the salad bar was pretty small. Plus our server was definitely over worked and didn’t have time to pay us any attention. Which isn’t great when you have to wait for her to bring more servings of soup and bread. Over all, definitely not worth coming for the salad bar. Maybe the pizza is better?
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Just changed this from 2 to 1 stars. I originally gave two because, while the food and service was disappointing, it was clean and I couldn’t say I thought anything was disgusting. Then I got my water refilled and it came back with red stuff caked on the inside of the glass. Officially disgusted.

Love this place. Great pizza and great environment. Love the salad bar. Cajun chicken & shrimp is excellent.

My parents grew up in Cedar City, where pizza factory started, so I grew up coming here often. It’s a great place with a decent salad bar and consistent pizzas. Their specialty pizzas all have well balanced flavors and their regular pizzas won’t disappoint.
All in all, Pizza Factory is a good restaurant with college-​town service, but it’s a little over priced. With so many other pizza places in provo and SLC, I’d generally choose somewhere else that is either a little less expensive or a little more exciting.

Oh, Pizza Factory, why hast thou forsaken me? I know that I’ve pretty much forsaken you, but didya have to go and forsake me back? It would seem that turnabout is fair play.
I hadn’t been to this location for a while, so thought I’d give it another shot despite the poor reviews of late.
From our recent visit on a Friday at lunchtime, here’s what we discovered:
— No one at the front reception area to greet patrons for over 5 minutes, despite a few staffers wandering up there to grab menus, etc., without even a minor acknowledgement of our existence. We finally had to literally flag someone down to let them know we were there and needed to be seated; along with a couple of other parties who came in after us. The apparently blind teenager seemed put-​out by the whole thing, since she had been one of the drop-​in staffers who initially ignored us.
— Walking past the salad bar en route to our seats, the need for a very serious makeover was painfully obvious. Lifeless, nearly unrecognizable greens. They should call them «whites» if we’re being honest. Ick. Powdery-​white dry shredded cheddar cheese obviously came out of a bag. Most canisters had nothing at all inside. With only a couple of exceptions, the dressing dispensers looked like they hadn’t had a cleaning in years. Double ick. In fact, the whole bar in general could have greatly benefitted from a thorough wipe-​down.
— Once the server got to our table she was friendly enough, but I think may be suffering from a bad case of ADD. She asked three different times what we wanted to drink, because she was doing anything but paying attention to our answers. The third time she asked, I suggested that she may want to listen to what we were saying as it might be useful when attempting to fulfill the orders. She didn’t seem amused by this at all, but it seriously worked. She made stink-​eye contact, and wrote down our entire order, including food, because I didn’t want to take the chance of her coming back after drinks so she could ignore our food orders.
The rest of the visit was permeated with mediocre, bordering on begrudging service, and meh food — except the breadsticks. They’re wonderful. But please, Pizza Factory brass, riddle me this: how do you make divine breadsticks, but fail to produce even edible pizza crust? Isn’t it made from the same dough? Mystery…
I absolutely LOVE that they offer zucchini or yellow squash as a substitute for pasta. I am befuddled that they don’t offer spaghetti squash, though. Seems like a no-​brainer to me, but whatever. You can build your own pasta dishes, choose your sauce (none of which are great, but simply passable), and add your choice of toppings like meatballs, chicken breast, onion/​red pepper mix with add’l squash, and… shrimp (for an additional charge). I had the yellow squash with marinara (from a can, very blah) and the onion/​pepper veggie topping. I didn’t want the additional squash with the other veggies, but evidently it’s also a pre-​mix because she told me that it wasn’t possible to omit it. Alrighty then. When it arrived, it was a small serving… for which I paid $ 11.00. My friend had the very same thing, but also added chicken breast (three med strips); she paid $ 13.00.
This brings me to my next objection with PF. Their prices have taken a big hike in the past couple of years, which I suppose is understandable considering the state of our economy. But, their quality has simultaneously declined a great deal. The pricing does not match the food they serve, nor the service for that matter. There is a separate and significant charge for many items — like, $ 2.50 to add three small shrimp to most anything, or $ 3.50 if you want a small salad along with your pizza or pasta. Okay, okay, I can see an additional charge, but at least make it worth the money so your customers aren’t just pissed off by the inferior quantity and quality of what they’re paying extra for.
Sadly, there is nothing remarkable at Pizza Factory any longer, save the breadsticks — the ONLY reason to hit up PF for anything.
Tip: you can call in an order for only breadsticks at $ 1.75 each, and pick them up to enjoy at home. But, skip the uninspired dipping sauces (for which they charge $ 1/​each for a tiny plastic thimble full) — so not worth it.