Domino’s Pizza

We love the dominos staff. The pizza choices are better than most and the convenient ordering online makes this our go to on busy nights. The staff is always helpful and prompt.

For a chain joint they are very good. Once I got a pizza in which there wasn’t sufficient toppings and next time I mentioned it and they apologized and it’s never happened again. Great delivery service, good pizzas, I love ordering online now!

I order from this store 3 or 4 times a month for the past 7 years. Always prompt, always hot, always polite.
It remains Dominos.

So I ordered a pizza last night (a Sunday night) at 7pm, I got a confirmation email at 7:09 and the Domino’s Tracker said that the driver left the store at 7:29, everything seeming pretty normal at this point? Ya, I thought so to, but alas I only live 10 minutes away from the dominos location and at 8pm I was still alone and hungry. So, I called the store to see if their driver pulled a Flight 370. (to soon?) I spoke with Josh, and asked what happened? He first apologized and took responsibility — a classic customer service step that you don’t see very often anymore, most people just give you excuses. I for one appreciated it — he explained that it was a very busy night and the due to a miscommunication the driver had left without all of my order and had to return to the store. I could understand that but never the less it was now 45 minutes past the time the driver had «left the store» and he was just arriving as we spoke. Furthermore it was myself who initiated contact with a manager and i feel if you make a mistake is fine but they should have called me to tell me they where going to be late because of one. So I asked Josh what he was prepared to do to save me as a future customer, and he definitely took care of the issue in my opinion, very well! And in addition the driver was very polite and apologetic. I will definitely be back!