Red Line Motors

I brought my 1995 Defender into Redline and was given an estimate of $ 700. I got in the shop and met with Tom about the car and he wrote the same down on paper. They went to work on the car and then claimed it needed more than originally thought and that the whole axle needed to be replaced? This ended up being a $ 1225 repair! Since it was twice the original amount I planned for I asked him to work with me on the bill, I’m helping out my long term customers in my business and I expected he would as well. I didn’t even question the repair and the fact he had it for two weeks. I guess I should have gotten a second opinion. Last time the car was in he charged me an hour to reconnect a vacuum hose. I talked to the mechanic who did it and he said it took 15 minutes. When I said something to Tom he said yeah, I guess we overcharged you — and took ½ the hour off. Tom got verbally abusive on the phone, cutting me off and yelling; telling me I was «Cheap» and that he owns 40 cars and doesn’t need to «waste his time» on the phone with a customer. Then he hung up on me. So reluctantly I went in to pay and just to make life harder on me he said he wouldn’t take Visa — only cash. Over the past five years I’ve spent more than $ 5000 at his shop and this is how he treated a long time customer. If you want to pay double your estimate, get hung up on and verbally abused; Redline is the place for you! I bet he’s out of business in less than a year. I’ll never deal with a guy who owns 40 cars and doesn’t need to provide good customer servcie, and neither should you! Make sure you tell anyone you know in Purcellville to avoid this place.