Apex Brake & Muffler

This Place is a joke. Extremely rude filled with scam artist. I have had the unfortunate opportunity to work with them twice and they are complete lairs and prey on people with little car knowledge like my girlfriend. The worst person at this whole establishment is the owner ANDY. First with my car i tried to just see what wrong, they charged me for the highest end battery and $ 200.00 to install a BATTERY! Yes I said $ 200.00 just to put terminals on a battery. After this they subsequently told me my car was shot and it seized up which before I brought it there I know that was not the case. So after all this with my car my girlfriends Acura TL broke down and we thought it was an alternator that needed to be done. She did not know the experience I just had there so she brought her car in to see none other than dishonest, sly ANDY. First he told her that he can bill her insurance for a lot of the things including the tow and a % of the repairs needed. Without asking he put the highest end alternator in the car and charged her $ 800.00 for just an alternator. We did not ask him to do anything he took it upon himself when all we wanted to know is what was wrong. then the worst part is she went to start talking about insurance and he laughed at her and said that he doesn’t do that. this business is a joke and like i said prey upon the fact that my girlfriend did not know anything about cars and what things should cost. ANDY you should be ashamed of yourself and the business you run well if you want to call it a business i call it a scam. There will be more to come than just a Unilocal review coming to this place trust me.

Was suggested to go here by Discount Tire back in July. Dropped my car off at 630 am thinking I would have to drop my keys in the drop box since they do not open until 8 am. I was promptly greeted at the door and invited in where all my needs were met in only a few minutes. What is even better is that when they finished working on my car they drove it to Discount Tire for me and dropped it off to have my new tires put on so that I could promptly leave from work to pick my car up from the tire place and head out on my road trip. Now THAT is customer service.

I have known Andy for 8 years and trusted him like a friend but he sold me a bmw on June 18^th which I believe is a lemon, and was misrepresented in sale, price and condition. Andy (Mr. Samples) informed me the car was obtained from a customer on a lien basis for failure to pay the repair bill of $ 2580. He said he has driven the car for 2 years, has serviced it regularly and it is in excellent condition. In lieu of the as is sale I requested if he would repair any item we would find wrong within the first week. Andy readily agreed. I also requested why there was no registration and 2013 plates on the vehicle. Andy said to leave the vehicle until the 19^th and he would provide the necessary paper work to title the car. Andy agreed to check over the car and give her an oil change and pick up the vehicle the next day. I gave Andy $ 3500 in cash overpaying about $ 500.00 and not receiving a receipt because I trusted Andy and my 84 years of age dulled my brain. Next day I picked up the car and the papers I received were a bill of sale and lien papers which proved in sufficient to title the vehicle and it was not until July 30 I received a new batch of papers that were sufficient to register the car.
I was not able to drive it for 43 days after paying for her because there was no registration, and even if I could have driven her she was in APEX shop for almost 40 days on a steady basis. The car had pre sale problems noticed on the 19^th of June, oil leaks and emission problems. she was returned to Apex on the 20^th and Andy begrudgingly agreed to repair everything ostensibly as a favor to me. He repaired the emission problem but the leaks are still seeping from the power steering units and oil pan gasket after 40 days of lackadaisical, and ineffective repair. I brought the car to Firestone for an inspection report and they confirmed the leaks were from the power steering unit and oil pan gasket and also that the power steering unit fluid is dark and very dirty and needs replacing. the upper radiator hose is very soft and the rear mounted brake light is out. I met with Andy and requested he repair the leaks and service the power steering flush and replace fluid but he refused to do it. I had offered to return the car and let him keep $ 300.00 of the sale price a few days after I purchased the car but he declined. I have currently put in a complaint to Better Business Bureau, and am contemplating filing a law suit in Small Claims Court.

Apex suck !!! They r dishonest over priced and the worst auto repair shop I’ve ever been to. I’ve been to a lot over my life time. Go their u will not b happy.

Biggest ripoff on the planet. They said my Sons car needed a new battery, and so I paid for it. Now the alternator is blown up because they gave us the wrong battery for the car. They won’t even replace the battery we paid for, even though it was wrong. What a piece of shit ripoff business. DO NOT TRUST.

Well, for my first review…
EXTREMELY RUDE and BAD CUSTOMER SERVICE!!!
I had the unfortunate task of having to go to APEX Auto repair for a 2^nd time for repair of a wheel stud that was crossed threaded by my tire shop. I had a pretty good experience the first time and didn’t mind going back. This last time I had to wait until Monday morning to call as I did. The lady that answered the phone was shop owners wife… asked to make an appt and told her «I will be in about 25 – 30 mins I hope» and was there about 35 – 40 mins later and now I had 9 cars ahead of me.
The gentleman I spoke with that told me this was the owner and didn’t care and was rude so I asked to make an appointment and made sure I was 25mins early. Then checked in with the guy who worked on my car last time and he was cool. But they still didn’t have my wheel stud and wouldn’t be in until the next morning. I explained, I have a meeting and don’t know what time I could be there and he said just bring it in when you can. Well, I was working until 6 and couldn’t make it. So, I called in again this morning the lady answered again and I asked if I could make an appointment for «wheel stud repair» and she said «well, drop it off and we will get to it.» I explained that I needed the vehicle and just wanted to make an appointment for a solid time and she didn’t want to make it because she needed to see the vehicle to see the work that needed to be done. I told her that it didn’t need extra work and told her the make and model of the car and she says «Oh, well if you started the conversation out with that info in the first place» then put me on hold… she came back on, then some rude comments ensued by her and by this point I was furious. Now, instead of getting into a confrontation at their place of business I am writing this review and staying away. No one needs this type of company bringing them down. I hope my tire company realizes who they are sending their customers too and hope they stop.
Sorry for the long rant but needed it out.

these guys had my car WAY longer than they should have. When I dropped it off on Monday, i was told it would be done that day. Then told it would be done wednesday afternoon. Then told it would be done thursday morning. Now told it would be done thursday afternoon, and still waiting to hear from them saying that it is done. I’ve also been called multiple times with them wanting to add other things on to fix that don’t need to be fixed. I’ve driven past the shop multiple times on my way to work and have seen my car just sitting in a parking spot out front… not being worked on. The guys are friendly… but that’s about it. They don’t do what they say they will and they are extremely slow. It’s ridiculous. Don’t go here.

If I could give this place zero stars I would. Nice people however they don’t stick with the price quoted nor can they find the problem and fix it correctly after three times. I would gladly pay dealership prices to get it done correctly the first time because by the time it’s all said and done, you’ve spent what you would have from the beginning by going to the dealership. Proceed with caution!