Genuine Auto Glass

Terrible work, we had to take my car back because they didn’t seal the new windshield correctly, took it back (2^nd appointment) and they didn’t have the replacement windshield, had to go back again (3^rd appointment) finally replaced it. Very poor customer service! Will never go back or refer anyone here!!!

The folks at this shop were very friendly and helpful. It’s hard to find really good customer service these days with people who are both personable and knowledgable. I was about to pay a ton for what was actually a small problem. They could have taken me for a ride, but the guy helping me pointed out the problem and gave me a quick fix I could do at home myself. Took it home and a month later the problem is still solved. Saved me over a hundred bucks! I appreciate finding honest people in any facet of the auto industry. I’ll definitely take any future glass work here!

I made an appointment on a Wednesday for Thursday at 8am to have my driver window quoted for repair. I showed up for the appointment at 8am on Thursday to be told that no appointments were made under my name or car and they were booked full for the day… they rescheduled me for the following Wednesday at 8am… I show up at 8am and drop off my car. I went and got some breakfast and walked around downtown for a while. At about 10:15 I walked back by Genuine and saw that my car had not been moved and decided to check in on it since 2 hours seemed a long time for a simple glass repair quote. I asked the two people at the desk «Has anyone looked at the mustang yet?» The response from the guy is «what mustang?» turns and looks at the girl «do you know anything about a mustang?»… girl says «i don’t think we have any mustangs sir…» Yup asked for my keys back… Worst service I have ever had for auto repair… I wouldn’t recommend this place to my enemies…

Still suck, screwed up my truck. No respect for personal property. Tore my headliner, and said «we didn’t do that».
They will go out of business soon.

Come to find out months later they broke all the clips that hold my plastic air intake guard at the base of my windshield off and used a sticky black adhesive to attach it back on, well it failed, thanks a lot «Genuine Auto Glass»

Bill is the best! Great staff and quick service! Got my windows tinted finally, and they look great. Thanks to Bill for telling me to come in.

I gotta give it to these guys they did an excellent job on my BMW windshield replacement. I was very particular about how I wanted my windshield tint to look and not only did they replace windshield but the tint was exactly as it was on the old windshield so I was thrilled when I saw my car. Not to mention they were done in less than 2 hours! If you want professional service and quality glass check these guys out!

I’m active duty Air Force. I received a rock chip on my car. A co-​worker recommended Geniune Auto galss in Puyallup. I called Bill and told him what I needed and he said he would take care of it.
I bought my car in today abd they were busy! Bill took care of my chips and didn’t charge me a dime. I’m VERY grateful to Bill and he’s suppport of the military and would ALWAYS recommend them in the future!
Thanks Bill for taking the time to fix my car!

I disagree with the review from Ted. I own a German Auto Repair Shop called Dub Autowerks in Sumner. I have Genuine Auto Glass do all of our windshields and tinting. They even retrofitted a rain sensing windshield so I could install and update my vehicle that wasn’t offered with that option. They tinted my car as well, even doing the full panoramic roof. I haven’t had any problems with their service, and I’ve had them do probably 20 — 30 jobs for me. And, their prices are better than most of the other outfits out there.

I’ve used this shop for years and they always provide great service and reasonable prices. The window tinter that they have at their shop does consistently outstanding work. My personal experience every time I’ve been there has been after an auto break in so their promptness and knowledgeability are very appreciated during stressful times. I highly recommend their services