The Swanx

It’s so… MEH! Never got their shoes. Paint job’s so ugly and mediocre like a toddler’s fingerpainting. Seriously, who’d wanna wear those? I can paint shoes better than that!

I placed an order for 2 pair of SWANX in ⁶⁄₁₅ of 2013. I still have not received anything. I have written several emails for status updates. I am told they are working on it and they are behind in their orders. I have tried to be patient, but after almost a complete year and nothing to show for it, I am wondering if they are even a company. I’m very disappointed. They say they will send me something that is already made. However, I could buy those, today at a shop by my house. At least then I know I’d have them and not be promised something again and not receive it. What a disappointment. Maybe someday I will be shocked and have a package waiting on my doorstep, but as of now, they have my money and I have nothing. Boooooo!!!

THIS is a fradualent site! DO NOT ORDER. i ordered on ⁶⁄₁₄ today is ¹⁰⁄₁₀ and still have not recieved my order this is the conversation i just had
[murisa] an order i placed
[Shannon] Hello! Thank you for contacting The Swanx chat support, we will be with you shortly.
[Shannon] do you have the order number or what is the last name on the account?
[murisa] yes, 1*****
[murisa] i would much rather talk this matter over the phone, can i have a representative call me
[murisa] iv called several times and left several messages and no one has called me back
[Shannon] is this order placed in your name or someone elses?
[murisa] someone elses
[Shannon] I am the only one with the phone and the live chats. I have respinded every time you have contacted us with an email. I do not have any other information than what I have previously given you. We do sincerely apologize and the artist is working on her june orders. With the sale and the amount of orders received, she is just behind.
[murisa] i havent recieved a call backs, i placed my order on ⁶⁄₁₄ and i want to cancel my order and want a full refund
[Shannon] You agreed to the no refund policy when it was placed. We can certainly offer you an exchange for something from the ready to ship or the sanita collection. Both of those will ship in 2 – 3 business days.
[murisa] i am going to turn this company in for fraudulent charges because that is exactly what this is, i NEVER agreed to a no return policy, and you broke your policies when you said «Due to the large volume of orders placed please allow approximately 8 weeks to manufacture your hand-​painted clogs before they ship» I ordered on ⁶⁄₁₄ that was 17 weeks ago!!!
[murisa] and what good would an exchage do? i will never see that item either
[murisa] here is a review left on Unilocal about this company «wish I could give NO stars. Over 10 weeks no shoes. Can;t get a human on the phone have called many times left phone # no response. Several e-​maild and got a rude response back… shoes ordered in Feb MAY be shipped by end of May… are you kidding!
[Shannon] First off you did not pay for this order, someone else did. second we have been sending emails explaing and third here is the policy you agreed to .note the part about an estimate, not a guarantee We do not issue any refunds for orders beyond 5 days. Orders that have to be painted can take approximately 10+ weeks to manufacture before shipping out. This is not a guarantee of when you will receive your order, time frame is an estimate only. If you need something right away consider ordering from our Ready To Ship page, our Sanita Collection page, or you can have a gift certificate emailed to you
[murisa] THAT SOMEONE ELSE IS SITTING RIGHT NEXT TO ME!!!
[Shannon] Again, we have apologizes, we have explained and we have offered you options. If you would like to choose one or wait for the order, just let us know.
[murisa] we are on the same bank account so regardless if i made the purchase or he did that really doesnt matter. what matters is over 17 weeks ago a purchase was made that still has no been recieved. do you deserve to keep our money for nothing. NO!
[Shannon] We are not keeping your money and you will get your order or another option. Your choice.
[murisa] you’re not keeping my money? ok perfect when will I receive the refund? tomorrow?
[Shannon] You are not getting a refund. We offered you the order as soon as it is done or one of the above options.
[murisa] tell me this, you are working on orders from CLEAR back in june! what day are you on?
[Shannon] Every artist is on different dates. And yes, with individual handpainted orders by one artist they do take time. We dont pull them off a shelf like your retail store has. With the summer sale and the amount of orders, they are behind. Your artist has 13 designs on the site with 50−100+ orders for every one, so she is painting june.
[murisa] I WANT to know what day in june she is on
[Shannon] I do not know that. They are commissioned artists and we meet with them on mondays to get orders and give them new ones.
[murisa] by the reviews left on other site i know that this is a fraudulent site
[murisa] i want to speak to your manager
[murisa] on the phone
[murisa] and she will have no problem finding my # as she goes through her voicemails
[Shannon] I am the manager. There is only the owners, myself and the artists. I am nit going to argue with you any more. I am not calling you as I have given you all the information I have. So again, you can let us know by email if you want the original order or one of the options offered. The email is
and I am the same one with the phone. Have a good day.
wow what awesome customer service!

Me too, I would like to give this company a zero. I suggest if you have too many orders in April, then don’t take new orders. As I realize the eight weeks is just a estimate but its not even close to the actual time. I got basically the same email as one of the people above. My last one estimated I would get my shoes on August 27^th, this would be a full 20 weeks after my order was made and an obvious 12 weeks past the eight week estimate. I’m too the point of not even caring if they are the most comfortable and cutest shoes on earth, nothing should take that long unless they honestly tell you it will.

BUYER BEWARE: My husband and I are extremely disappointed in this company and their lack of customer service. We placed an order for some of their shoes for my mother on April 2^nd. 11 weeks later (after being quoted an approximate 8 week delivery estimate), we contacted them asking about the status of our order. This was now early June. When they responded to us they said «artist working on your order to complete the final steps in the artwork process so we can get the package shipped as soon as completed. We will email you a shipment notice and tracking number so you will know when to expect your package.» This was June 2^nd.
On June 22^nd we contacted them again, and their reply was «We do apologize in the delay of your order. The artists are working on finishing up March orders now and are starting April. They have just had an abundance of orders from march and they are painting them in order and getting them out as quickly as they can. We receive orders every Mon/​Tue from the artist to ship for that week.» We realize their original order information was an estimate, but to not contact the customers to let them know the orders and backordered is just shady. They take your money and not speak to you until you reach out and contact them? Horrible. At this point we feel lied to and hope to get a refund as they HAVEN’T STARTED MAKING THE SHOES OVER 2 ½ MONTHS LATER.
If their email on June 2^nd hadn’t stated «the artist was making finishing touches» and rather admitted they haven’t even started our order maybe we would be more patient. Maybe. At this point these people don’t deserve to be rewarded by still receiving the full amount of money we paid for shady customer service practices.
We support small businesses, but we have never received such horrible service small or large.
If they had received a huge influx of orders back in April and they are not used to this surge of business, then the original order email to customers should be more realistic and say «due to the popularity of these shoes it will take at least three months to receive your order as each shoe is hand painted.» That would be honest, and I bet they would still get a lot of business. Just don’t lie to your customers.

Wish I could give NO stars. Over 10 weeks no shoes. Can;t get a human on the phone have called many times left phone # no response. Several e-​maild and got a rude response back… shoes ordered in Feb MAY be shipped by end of May… are you kidding!

I have been a Swanx fanatic since 2007. I own 3 pair of Swanx clogs, have purchased 2 pair as gifts and have referred countless people to the Swanx website. I LOVE this shoe!
A few years ago, I underwent spinal surgery as a result I wanted to find a shoe that would be easy on my back going forward. Thankfully, I found The Swanx! They have become an integral part of my life and I wear them whenever I can. I am able to walk long distances in great comfort, and I can stand for hours on end when I wear my Swanx.
I wear my Swanx on sunny, rainy and even snowy days. To date, the show has held up extremely well. None of them have chipped and they do not have creases. In fact, all three pair look like they did when I first purchased them.
Lastly, I have only had to communicate with customer service once. It was a positive experience. I ordered a pair of Swanx for my aunt and purchased a pair that were too small for her. I was allowed to exchange the shoes for a pair that fit my aunt. It was a seamless process. It is disappointing that the only other reviewer has had a less than positive experience with her Swanx. The site is clear that it does not issue refunds but hopefully the company will make her whole, in the name of exceptional customer service, if nothing else, by exchanging the clogs that she has for a new pair.
Swanx is a great, fun, unique and comfortable clog that I highly recommend to all!

Do I really have to mark one star? Oh my, I wish I read these reviews before ordering. I wanted to have a custom order, so I did what it said: I ordered it, paid for it, by the way it was $ 212.81, then sent an email about an idea and a picture to the customer service. Then I got an email back saying that I had to go to a custom page and have an artist design, but I had to order and pay first. I pointed out that the money was already deducted from my credit card 5 days ago, then I got an email saying «sorry, you didn’t mention anything about ordering» DON’T THEY HAVE A RECORD OF CUSTOMER ORDERING??? I guess not.
Now I canceled the order, and I got the refund, $ 15.95 deducted. I didn’t even receive a product, nor return a product. I again contacted the customer service and Shannon said anytime a customer orders, a credit card company charges them, and that is the reason $ 15.95 was deducted.
I filed a complaint through BBB, and at the time the rating was D. I just checked, and not the rating is F. I think every unsatisfied customer should complain to BBB, Unilocal,etc, I heard they delete your comments and block you on facebook. I wish there would be no more victims from this horrible company.
Unilocal needs to create 0 star.