Dunkin Donuts / Baskin Robbins

RUDE. I ordered a breakfast sandwich special that comes with hash browns and they wouldn’t give them to me until I paid extra for them. Then they put down my «dunkaccino» and said «this one’s the hot chocolate» I said I ordered a dunkaccino and she said oh yes that’s what it is. When I got home I found out it was just a regular hot chocolate. They were very rude and only speak to the customers when absolutely necessary. They clearly speak about the customers in a other language amongst themselves.

If I could give this location 0 stars I would. Even negative 5 is what it needs. Ok so I come from out of state, the state of MA where Dunkin’ Donuts is on every corner, where they are proud of what they make. This stop in NY was the worst experience ever. I’m in a line of a few people, all of them complaining about their orders. The guy in front of me was so upset with what he got that he asked for a cup of water instead from the faucet and was still charged $ 1!!! Unreal. So it’s my turn and I order what I always get, I glanced at the guys shirt, «Manager». Oh good. Not! Not only did I have to repeat myself so many times because my perfect English is too difficult to understand, but what came out of his hands was not a coffee at all. I Can’t even describe what mixture he gave me but I could definitely see the multi
Colored layers. No stirring up or shaking could fix this mess. Disgusting. Normally when I ask for a French vanilla extra extra it’s straight forward. Not «do you want milk? Extra what?» Seriously this place is a disaster ruining the Dunkin Donuts name. Yuck!

Nothing special at this DD. The location is a little tired and the last time I was here I was opened stared at my several patrons (not the staff). Its convenient if you need to wait for a bus nearby, but otherwise, the other locations have a little more pep in their step.
Also, the coffee tasted really weak here.

The staff here are very slow, there will be several people behind the counter at any given time and it still takes forever to place an order. Any when the store is empty. I came in for an egg white breakfast sandwiches which are really good.
What bothers me the most is the limited ice cream favors for diabetics and health conscience people. Sometimes they have no sugar added ice cream or sugar free ice cream but most times they don’t. The frozen yogurt is an alternative but not helpful for a diabetic because it contains sugar. The coffee flavored donut is really good.

Five employees behind the counter, one actually working and the other four standing around looking like zombies while I waited ten minutes to be helped, the place wasn’t busy either, I was the only one in line and a few people sitting down… Call me a New Yorker but i need faster service than that !

Every time I stop here I feel like I’m voicing my order to the ether– I’m never really sure anyone has heard me, as they rarely look at you or acknowledge your voice. The first time it happened I thought maybe a cab had struck me on 21^st Street and I was dead… a ghost. But I ended up with a cup of mediocre coffee, so I couldn’t possibly be… could I?
No. I’m very much alive. The nice woman who sold me vastly superior coffee at Brooklyn Bagel looked in my human eyeballs and spoke to me as if I had a soul. I guess they are just your run of the mill rude employees.
If you take your coffee with milk and a lack of etiquette, you’ll love this place.

Iced pumpkin latte is really good…

Do yourself a favor and go to the 30^th Ave location. Like grace said, I’ve been several times hoping it would get better. It’s just the opposite. The food items are usually barely heated, it’s taken me almost 20 minutes to get two drinks and two sandwiches, the milk to coffee ratio is ridiculous. It’s coffee, it should never be mauve colored. But above and beyond the staff being slow is how rude and incompetent they are. The manager can barely make change. A counter woman asked me to ‘Stop doing that.’ when I was playing with my hair over the counter waiting for my coffee. Um excuse me, A) don’t talk to me like that B) the cleanliness of this place and the staff’s personal hygiene leave something to be desired so don’t start.
I’m a Dunkin Donuts brand enthusiast because I grew up in New England. The Oak Square DD in Boston is like mecca. But this location is the bane of my existence. It’s either 30^th Ave or I pony up the cash for Astor Bakeshop.

OMG… these people are awful! I’ve been there several times, always hoping my experience would get better. (Also, it’s around the block from me, so my laziness forces me to just go there instead of walking a few blocks to a nicer one.)
I wanted to redeem my FREE Medium Latte coupon (which I happily received for my birthday). And the manager refused to! I told her she had to, and she said she’d only give me a small latte, and I told her that’s wrong because it says MEDIUM on the coupon.
On top of that, they requested to see my ID!
So rude and so incredibly cheap!
I do not recommend this place at all! And if I could, I’d give this place ZERO stars!